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Experian - Secrets of Your Credit Rating - Channel 4 Dispatches

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  • Experian_company_representative
    Experian_company_representative Posts: 2,134 Organisation Representative
    Part of the Furniture Combo Breaker
    How are you supposed to get this 24 hour update?

    It's a system lenders have and use to quickly correct mistakes. Routine updates are taken care of using a monthly update:

    http://www.experian.co.uk/consumer/questions/askjames390.html

    James J
    Official Company Representative
    I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

    Posts by James Jones, Neil Stone, Stuart Storey & Joe Standen
  • Ok well that makes sense re lenders - my bank removed a marker within a day after we sorted things out, however my electoral roll info is still not in there despite numerous disputes and sending the confirmation proof.
  • Experian_company_representative
    Experian_company_representative Posts: 2,134 Organisation Representative
    Part of the Furniture Combo Breaker
    CreditCrunchie - we're updating the electoral roll right now following the local councils' annual canvasses. Shouldn't be long now.

    James J
    Official Company Representative
    I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

    Posts by James Jones, Neil Stone, Stuart Storey & Joe Standen
  • fermi
    fermi Posts: 40,542 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Rampant Recycler
    Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB

    IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed
  • CKhalvashi
    CKhalvashi Posts: 12,134 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 24 February 2014 at 10:57PM
    James, can I ask why you feel a rapid update is unnecessary?

    Can I also find out why you're stating there is a training issue here, when other members of your team are stating the same thing?

    This is on TV, and whilst I'm only 12 minutes through, there seems to be some discrepancy between your views and others views within Experian.

    CK
    💙💛 💔
  • CKhalvashi
    CKhalvashi Posts: 12,134 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    19 minutes.

    I've just gone through signup (without entering card details etc). Where is the part about ALL addresses? I can't find it.
    💙💛 💔
  • We may as well all get jobs there and find out the truth ourselves after all it can't be hard if a journalist got a job and a secret camera in there let loose on the Data.
  • CKhalvashi
    CKhalvashi Posts: 12,134 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    When is Project Mort coming out and what will it do?

    Why are these flaws in your system deemed to be 'ok' regarding potential aliases, especially when the CRA files with relation to CCJ's should (in many cases) prove who this belongs to.

    Why is the lender made available of this, when the consumer isn't? Is this relevant to data protection too?
    💙💛 💔
  • CKhalvashi
    CKhalvashi Posts: 12,134 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    'Why do you charge us for checking our report?'

    The answer given to this is effectively 'because we can'
    💙💛 💔
  • nyc_451
    nyc_451 Posts: 502 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    The man who represented experian was so good at talking, very impressed!! No, seriously, would love a person like that to teach me English.
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