Iii

juliamarsh

Allots wrote: »

Have updated my Facebook comment and managed to downgrade to 1 star:T :T

Just read it....brilliant!! :rotfl: Maybe in view of that someone at iii might get their backside in gear to try to provide you with something resembling a service...and an apology hopefully! Sending a customer a message like that isn't a very good advertisement for their 'services', is it?!

racing_blue

I don't get what the problem is. The regulator says pay dividends within 10 days. III pay dividends within 10 days (right? Always have for me.)

Some people seem to want them yesterday, III say look elsewhere & good luck with that. Seems fair. I'd probably say the same if I was running a low cost share holding service for small investors. 20% of your clients cause 80% of your heartache!

Linton

racing_blue wrote: »

I don't get what the problem is. The regulator says pay dividends within 10 days. III pay dividends within 10 days (right? Always have for me.)

Some people seem to want them yesterday, III say look elsewhere & good luck with that. Seems fair. I'd probably say the same if I was running a low cost share holding service for small investors. 20% of your clients cause 80% of your heartache!

Indeed. If the date of getting dividends in the minimal number of days is that important to you then go elsewhere. Getting dividends is important to me as it forms part of my retirement income but a day or two either way really is irrelevant. Any sensible income management strategy should include a sizable cash buffer anyway.

juliamarsh

racing_blue wrote: »

III pay dividends within 10 days (right? Always have for me.)

Well, wrong actually! If they always have for you then you are extremely fortunate. Many of us have had to wait weeks on end for them to pay out dividends, and they appear to be the only company that doesn't pay them out on the due date. And yes Linton, a day or two either way is no big deal, we wouldn't be jumping up and down over a day or two, but weeks or months and no response to messages is quite another.

racing_blue

Keeping a light digital footprint...

This post is quite old, and as it contained personal info, I have deleted it for security.

PM me if you would like to know what it said or discuss any aspect.

juliamarsh

Racing Blue you are indeed very fortunate and I hope your run of good fortune continues. I was a customer of theirs years ago and just held shares and admittedly in those days I encountered no problem with them other than the fact that they didn't alert you if they sent you a secure message, as HL do. However since I began the process of transferring my funds to them back in February I have experienced nothing but stress, hassle and incompetence. If I knew then what I know now I would not have moved to them. However I am pleased for you that your experience has been more positive.

masonic

racing_blue wrote: »

I don't get what the problem is. The regulator says pay dividends within 10 days. III pay dividends within 10 days (right? Always have for me.)

I have an open formal complaint with them for not paying a dividend within 10 working days. A complaint that happens to reach its 8 week deadline tomorrow. They sent me a letter assuring me they'd reply to my complaint "no later than 9 December 2014". This wasn't even an issue I felt that bothered by - I raised it as a "dissatisfaction" and they decided to treat it as a complaint. I would have been satisfied with an apology and explanation of what had happened, but I now feel the issue might have been treated as a formal complaint just so that it could be ignored for 8 weeks and I'm now contemplating whether or not I should escalate to the FOS. The financial loss I suffered was no more than a few quid and it would have been so easy for them to put the matter right for me. :think:

jimkenyon

Linton wrote: »

Indeed. If the date of getting dividends in the minimal number of days is that important to you then go elsewhere. Getting dividends is important to me as it forms part of my retirement income but a day or two either way really is irrelevant. Any sensible income management strategy should include a sizable cash buffer anyway.

Do you consider it acceptable for III to pay fund dividends weeks (not days) after the fund has made payment? I don't.

jimkenyon

racing_blue wrote: »

I don't get what the problem is. The regulator says pay dividends within 10 days. III pay dividends within 10 days (right? Always have for me.)

Some people seem to want them yesterday, III say look elsewhere & good luck with that. Seems fair. I'd probably say the same if I was running a low cost share holding service for small investors. 20% of your clients cause 80% of your heartache!

What the problem is is that III DON'T pay dividends within 10 days - OK? For example, its now the 10th December and I am still waiting for III to credit dividends that FUNDS paid out in November.

Do you think that is fair?

lejog2003

racing_blue wrote: »

In that case, I have been fortunate every year since 2004 and long may it continue!

But do you hold funds or shares? The majority of the reported problems have been with funds.

racing_blue wrote: »

We have never had reason to contact iii by phone or email,

That would be a highly satisfactory situation. I can only wish I could say that. However the only way for me to be in the position was to leave (and even thats not true since they won't acknowledge the closure of my account!).