Iii

JenniferK

stringer_bell wrote: »

whilst I'm here, does anyone know what time they update the funds? I always check around 11pm, and they seem to update then, especially the biotech ones.. is that the same for all funds?

I find that they update at approx 9.30pm.

[Deleted User]

Hi,

stringer_bell wrote: »

I have 6272.6549 of biotech worth 15,048.10 and I want to sell a £1000 worth, how the hell do I calculate that?

well, £15,048.10 divided by 6272.6549 = £2.3990001 per unit,

£1000 divided by £2.3990001 = 416.84033 units.

Though, depending when you place the order, as price is normally set at mid-day, and any buy/sell placed after that will be at next day price, so number of units to be sold could vary.

stringer_bell wrote: »

whilst I'm here, does anyone know what time they update the funds? I always check around 11pm, and they seem to update then, especially the biotech ones.. is that the same for all funds?

I use this as a check on prices, though not sure when they update as I normally check next morning.

Easy to set up, just email address and password.

planteria

planteria wrote: »

i still haven't received a reply from them, let alone get the funds into my SIPP in time.
and no, not enough cash in SIPP or Trading Account for the fee to be taken, so it should be being taken from my Debit Card.
i will tell them that i wanted it taken from my SIPP, and that it could have been if they had been able to reply within a reasonable timeframe.

they have finally replied this morning..

"Thank you for your secure message dated 24 March 2016. We apologise for the delay in replying to your secure message, this is due to an increase in contacts recently as we approach tax year end.

In order to have the fee taken from your SIPP, please ensure that there is no uninvested cash in either of your other accounts.

I can see that the fee has been taken from your Trading account. If in future you would like to ensure this comes from the cash in your SIPP please ensure this is the only account with a cash balance and we will then debit the fee from here. We will then automatically take the fee from any cash in the SIPP, if you would like to fund your account specifically for the fee you would add cash to this in the same way you make a contribution. By sending a payment to your SIPP sort code and account number and also sending in a contribution form for us to process this payment. The contribution form can be found through Account Admin under SIPP Account Forms.

I am sorry to hear you have been given incorrect information previously. We always aim to provide the highest quality information and service and are sorry to hear we have fallen short of this in the past.

Should you have any further enquiries, please do not hesitate to get in touch again. Our response time to secure message or email is usually 1 working day, although in times of high volumes we may take up to 5 working days."

which is painfully late and lacking. i have asked them for my Sort Code and Account Number for my SIPP, which they haven't given to me.
There is now no cash in my Trading Account, but there was around £120, not as much as £144, so not sure where the rest of my payment has been taken from, if anywhere..
and to my mind we shouldn't have to ensure that we don't have Cash in our Trading Accounts to ensure that the fee will not be taken from there, we ought to be able to choose to pay for our SIPP from our SIPP.

koru

Nocto wrote: »

Just received a message from II confirming that they’ll be converting Newton Asian Income into the cleaner W units from 1st April (says it all really!)…

Has this happened? Still no sign of them reconverting my Newton Real Return into W class, or even notifying me of the problem. So, I've sent them a message to query.

juliamarsh

koru wrote: »

Has this happened? Still no sign of them reconverting my Newton Real Return into W class, or even notifying me of the problem. So, I've sent them a message to query.

I have several funds that they were supposed to start converting from 1st April and one, Newton Global Income B, that they were supposed to start converting to the W version from 18th March, but still not a dickybird. I have chased this several times but as usual got nowhere. In fact I have 6 ongoing issues with them at the moment, some of which I first messaged them about 3 weeks ago. I have one fund which they have not even notified me that they intend to convert - I have found at least one available clean version, possibly two, which I have pointed out to them but 3 weeks and several chasers later they have not even acknowledged this. I do not think it fair that I should have to pay higher charges without receiving a fund rebate because they have failed to arrange conversion in a timely fashion, or in fact at all. They are blaming 'increased number of contacts received as part of tax year end' for impacting their response times and claim they will have an answer to my queries by the end of the week, but I'm not holding my breath.... :mad:

Nocto

koru wrote: »

Has this happened? Still no sign of them reconverting my Newton Real Return into W class, or even notifying me of the problem. So, I've sent them a message to query.

No, I’ve not heard a thing either.

I think my biggest gripe with II is the lack of communication. It wouldn’t cost them anything to send us all a message apologising for any delays, and assuring us that they are working hard to accurately correct any issues with the conversions within a reasonable timescale.

Although it’s costing me money holding units which aren’t the cleanest class, I would rather they took their time and didn’t make any mistakes. But, if it’s going to take a few weeks or months, then they really should communicate with us. It’s basic customer service, and I’m sure would save them a lot of time answering messages from customers like ourselves who naturally start to worry that there is some sort of problem, or that they have just forgotten.

Incidentally my two end of March dividends were received on 31st March and 1st April, so I’m hoping that the issue with late dividends has now been resolved. I am however a little concerned that the fund conversions could cause problems with my May dividends, as their history of mistakes and poor customer service doesn’t exactly inspire confidence.

xylophone

Three divs due end March and all now received.:T

juliamarsh

My March dividends have now all been received, but as there were only 2 funds that is no great achievement. What I don't understand is why a fund that I hold in both my trading account and my ISA, payment due on 26th March, was paid on 30th March in my trading account and only today in my ISA. Last month I had to wait until about 16th before it was paid into my ISA (it is due on the 26th of each month). They can't claim they haven't received it from the fund manager, which is their usual excuse!!!

I have no faith that the issue with late dividends will ever be resolved. There might be a few good months here and there but I don't think they will ever be consistent.

planteria

sorry to see you are still battling to get funds converted.

planteria wrote: »

There is now no cash in my Trading Account, but there was around £120, not as much as £144, so not sure where the rest of my payment has been taken from, if anywhere..

i should have known.. they have taken the rest of the fee from my ISA:mad:

masonic

planteria wrote: »

i should have known.. they have taken the rest of the fee from my ISA:mad:

...which is why I always make sure there is cash available in my trading account around fee time.