Iii

masonic

Ian011 wrote: »

I don't think they should be using a premium rate 0845 number for customer contact.

They don't (and can't) use an 0845 number, being a financial services company. Just take a look at their website for their contact number, it is 0345... http://www.iii.co.uk/contact-us-0

They need to update their boilerplate emails.

planteria

with it being Easter weekend i can't imagine i'm going to be able to fund my SIPP by tuesday, as they aren't going to give me the account details i need to send the funds to in time:(

LHW99

had a further response...

"Our Annual SIPP fee of £120 + VAT is due to be collected on Tuesday 29th March 2016. We will be debiting the amount from your Trading account on this date. If your Trading account is fully invested, or there are insufficient funds available, then we will attempt to collect the fee from your SIPP account instead. If there are insufficient funds in both of these accounts we will attempt to collect from your registered debit card.

I have a Sipp with II - but the message I get about the quarterly fee says they will try to take the charge a) from my trading account (nothing in it) then from my ISA - but I don't have an ISA - then from my debit card, which is where they always do take it from.

Can I ask them to take it from the SIPP? I had assumed they couldn't do that for some reason.

coyrls

planteria wrote: »

with it being Easter weekend i can't imagine i'm going to be able to fund my SIPP by tuesday, as they aren't going to give me the account details i need to send the funds to in time:(

Don't you have any cash in your SIPP already? If you send money it will be treated as a SIPP contribution for this tax year and the basic rate tax reclaim will hit your account in several weeks' time. The whole process (ignoring the tax reclaim) won't be completed before 29th March and so what will happen on 29th March if you have no cash in your SIPP is that the money will be taken from your trading account or, if there is no cash there, your debit card. I guess you could leave the cash in your SIPP for the next payment because it won't be economic to trade with such a small sum.

masonic

LHW99 wrote: »

I have a Sipp with II - but the message I get about the quarterly fee says they will try to take the charge a) from my trading account (nothing in it) then from my ISA - but I don't have an ISA - then from my debit card, which is where they always do take it from.

Can I ask them to take it from the SIPP? I had assumed they couldn't do that for some reason.

If you are paying a quarterly fee, then I don't think you are on the same charging structure as planteria.

If you are seriously contemplating asking them to do something that isn't completely routine, while harbouring some hope that they'd achieve what you desire, then clearly you've not been keeping up with this thread

LHW99

Agree with the comments masonic (although I have been keeping up with the thread with interest, sympathy, horror........).

I won't actually be asking them to change (not yet anyway) - just puzzled why the annual part of the fees can be taken from the SIPP, but the quarterlys apparently not.

Still it is II...

planteria

i still haven't received a reply from them, let alone get the funds into my SIPP in time.
and no, not enough cash in SIPP or Trading Account for the fee to be taken, so it should be being taken from my Debit Card.
i will tell them that i wanted it taken from my SIPP, and that it could have been if they had been able to reply within a reasonable timeframe.

stringer_bell

why can you not sell part of a fund as a value, rather than units?

I have 6272.6549 of biotech worth 15,048.10 and I want to sell a £1000 worth, how the hell do I calculate that?

le_loup

You don't. They will calculate it when the deal is done.
III are terrible but, if memory serves you can specify a sale value or a number of units.

stringer_bell

whilst I'm here, does anyone know what time they update the funds? I always check around 11pm, and they seem to update then, especially the biotech ones.. is that the same for all funds?