Iii

planteria

is it an individual monthly contribution that has failed, or was it a manual purchase?

stringer_bell

planteria wrote: »

is it an individual monthly contribution that has failed, or was it a manual purchase?

It was a manual purchase, and I have topped up 250 in the past before no problems

masonic

stringer_bell wrote: »

It was a manual purchase, and I have topped up 250 in the past before no problems

The only time this happened to me it was because I picked a unit class that was not available for trading. Are you sure you have successfully purchased "Y Acc" units of this fund before?

stringer_bell

masonic wrote: »

The only time this happened to me it was because I picked a unit class that was not available for trading. Are you sure you have successfully purchased "Y Acc" units of this fund before?

yep i own £5250 worth and always add 250 or so
i sent II a message so lets see what they reply.. in around 5 days

planteria

planteria wrote: »

i see, ok.. i'll see what they come back with.

still waiting to see... sent a follow up after 10 days with no reply.

stringer_bell

seems I cant topup Fidelity UK Smaller Companies Y Acc anymore now, only sell

edit : Your buy order for Fidelity UK Smaller Companies Y Acc failed as the holding is now subject to a Soft Close. Unfortunately, you are unable to purchase more of these shares.

what does a soft close mean?

xylophone

https://www.trustnet.com/News/655783/fidelity-uk-smaller-companies-soft-closes--what-should-you-buy-now/

http://www.yourmoney.com/investing/no-entry-what-it-means-if-your-fund-is-soft-closed/

xylophone

While my account seems to be running quite smoothly (low be it spoken and touch wood),:) one of the relatives is now having problems again - duplication of entries, and sums not properly added to "available to withdraw".

This seems (so far) to centre around holdings in Schroder Income Maximiser and Foreign and Colonial High Income - the secure messaging followed by complaints process seem likely to start once more......:eek:

sorcerer

i have been with AJ Bell for 18 months after leaving II, and I am still very happy to be with them, my dividends are paid on time, my secure messages are normally replied to within 48 hours.

It's totally worth paying them the extra money imho. I end up actually paying less then 0.2% because over £100,000 is free. The higher my portfolio goes the cheaper it gets for me.

Would never go back to II in a million years. Their service never seems to improve. People were complaining about them not responding to secure messages and not paying dividends 5 years ago, and nothing have changed.

planteria

planteria wrote: »

still waiting to see... sent a follow up after 10 days with no reply.

they managed to reply to a message from me on 21st April on 6th May, failing to respond to my queries in the process. unbelievably poor service with a very clear lack of giving a shot:mad: