Iii

xylophone

I think deep down you'd miss ii if you switched to one of the more boring platforms.

Like a hole in the head?:)

In all conscience I haven't had too bad a time - the partial transfer of a cash ISA was an interesting experience and the dividends are nearly always late but they do eventually turn up within a couple of weeks of payment.

I just don't understand why the errors/duplicate entries/ etc keep occurring - is it a programming error or mistakes with the quill pens?

It is cheap (the saving grace)!

xylophone

Today I received the share dividend due on 27th May. (Good).

I note that my statement show a duplicate ( but at least not a credit) of a dividend actually paid in February (or possibly last November). (Bad)

The duplicate tax reclaim actually credited to my account is still there, despite my asking for it to be removed. (Bad).

The "curate's egg" comes to mind.



Their accounting practices are a matter of concern ( or at least irritation), but have not involved me in any actual loss.

If they did, I'd be making a formal complaint.

Allots

Ah ha! , perhaps download a statement for the period that the original payment was made and you will probably find a cancelling entry backdated to the same date of the original entry!

LHW99

Anyone have a guess when the tax certificates will come this year - and why I get one when I only have a SIPP - and why last year's was wrong anyway - and why the moon is made of green cheese ......???

grey_gym_sock

LHW99 wrote: »

Anyone have a guess ... why the moon is made of green cheese ......???

because under the CAP, cheese producers are not allowed to sell green cheese, but are paid to dump it on the moon. if LEAVE wins, then on the morning of the 24th, excellent green cheese will be for sale for 2p a pound on every street corner, sold by happy 8-year-olds who were previously forced to go to school by pesky EU regulations (something to do with their "human rights" - i ask you!). they will serve you with a smile, before mugging you for your iphone ...

grey_gym_sock

in the interests of balance, an alternative answer:

LHW99 wrote: »

Anyone have a guess ... why the moon is made of green cheese ......???

research shows that, if we left the EU, britons would have 17.7824765200434% less cheese. thanks to the EU, we have food security, and the moon has been prevented from falling down (by reinforcing it with cheese), thus giving us peace in europe. if LEAVE wins, the moon will fall onto the UK, and we will all be dead. do you want to be dead, and to have 17.7824765200434% less cheese? well, do you?

Nocto

LHW99 wrote: »

Anyone have a guess when the tax certificates will come this year - and why I get one when I only have a SIPP - and why last year's was wrong anyway - and why the moon is made of green cheese ......???

No need to worry. After last years debacle I’ve heard that they’ve restructured their accounts department and will shortly be recruiting a crack team of eight year olds to calculate our individual tax certificates. The team should be in place once they break up for the summer holidays…

Supervising them will be Nick Leeson & Bernie Madoff.

I expect this years certificate to be much more colourful than last years - and about as accurate!

(I’m sure that if you ask nicely they’ll include a drawing with your tax certificate explaining the moon’s cheesiness…)

Nocto

On a more serious note - the first of my 31st May dividends arrived yesterday. So things do seem to be improving (fingers crossed & touching wood).

le_loup

grey_gym_sock wrote: »

then on the morning of the 24th, excellent green cheese will be for sale for 2p a pound

Now I know you are scaremongering! It will in fact cost 2d because we will have proper money again.

juliamarsh

It will be no surprise to any of you that my issues with II are still ongoing. I wanted to invest my SIPP allowance for this year in a new fund that launched on 1st March that HL were recommending. I asked II on 23rd February before the fund even launched if they knew whether they would be trading it. Usual lack of response on their part, several telephone calls and secure messages throughout March on my part, eventually on 25th April they messaged me to say that the fund was now available for me to trade, although it was a different class than the one available on HL's platform with higher charges because they said that the one I enquired about had a minimum investment value of 30 million (despite the fact it is available to HL's clients with a minimum investment value of £100!) I pointed this out but to no avail, they were adamant that this version was not available to them. When I tried to trade there was an IT glitch which was resolved on 6th May and I placed the order shortly afterwards. The order just never settled and on 17th May I received a very strange message from them as follows:-

'Our fund custodians FNZ have written to us to advise that your order in AXA FRAMLINGTON UK F GBP (E7IU) could not be placed at this time. This is because we have never dealt before in AXA Lux fund ranges and the account through them which this type of trade would be placed in, is currently blocked due to having zero holdings and no trades performed in the past 12 month.

As there have never been any trades in this account since it was set up a year ago, on the back of a request the account has been closed down. This is quite common with Luxembourg Fund Managers when an account has zero holdings for a medium-long period of time.

We have been informed that it can take 1-2 weeks to reactivate the account. FNZ will arrange to re-activate the account again and we will be in contact as soon as this has been completed.'

Could this happen with anybody else other than II?!?! :mad: On 27th May they finally messaged me to say that the fund could now be traded. I have not put this contention to the test because when I checked I found that in the intervening period the price has gone up and if I buy now I will be £72+ out of pocket compared to when I placed the original order, not to mention the lost interest on the cash that has been sitting in my SIPP for a month. In view of all the problems I asked them to take steps to put me in a position that when I place this trade I am not left financially disadvantaged by the issues that have delayed the execution of it. Today they have come back to me and said that the situation was outside their control and they would not be covering the price difference.

What are people's views on this? Also I am so fed up that I would really prefer just to transfer the cash earmarked for this trade to HL and buy the fund through them, as their version has lower ongoing charges which would go a long way towards mitigating their higher admin charge and at least I would get a decent service. Does anyone know if II charge to transfer cash to another SIPP provider? I am tearing my hair out with them yet again, I hate them so much!!!! :mad::mad::mad::mad: