Private PCN - No reply to my appeal after 3 months, then...

kirkbyinfurnesslad_2

brutal_deluxe wrote: »

So...out of interest, what happens if they reply with a POPLA code?

J

you come back here and we will help construct a winning popla appeal

brutal_deluxe

What a diamond. :j

Think I've already shot myself int he foot though by basically admitting i was in the wrong right at the start..grovelling etc

Is there still any hope at all?

kirkbyinfurnesslad_2

yes stop worrying ! thats really not relevant at all

brutal_deluxe

JUST BEEN DOING RESEARCH AND HAD A THOUGHT...

My original appeal (3 months ago) was neither acknowledged nor a decision returned in writing (email).

I was reading the BPA code of practice and found this:

22.8
You must acknowledge or reply to the challenge within
14 days of receiving it. If at first you only acknowledge
the challenge, you must accept or reject the challenge in
writing within 35 days of receiving it. We may require you
to show that you are keeping to these targets

If this has been contravened, is the charge thus void??

The_Slithy_Tove

You are correct with the BPA CoP.


They will, of course, deny ever having received your appeal. This is a favourite trick of PPCs - i.e. lying through their teeth, but particularly "losing" mail, whether physical or electronic.


You will, no doubt, have a copy of your original appeal email. Was there not even an auto-response when you sent it? Just forward your original appeal telling them that you did so, here it is again, now just process it in the normal way.


The charge is never "void" (in the PPCs' minds). The don't play by the rules, this isn't governed by statute, so it doesn't stop them pretending they still have a case.

brutal_deluxe

I do have the original timestamped email. The address was correctly entered and I have checked junk mail etc.

Of course I am expecting them to deny receipt but would this not be thrown out of court if it ever went there, or at least make it very difficult for them to pile the costs up or whatever they do?

brutal_deluxe

Sorry - to answer the question - no auto-response

Umkomaas

You two have the same avatar. Do you know each other?

https://forums.moneysavingexpert.com/discussion/4897908

kirkbyinfurnesslad_2

Ukm is a standard mse avatar

Umkomaas

Thanks KIFL. Thought we were having a visitation from under the bridge.