Stay Away from PLAYTRADE

imoneyop

mugheeth wrote: »

As long as you support yours with the relevant law which states that 'It is not allowed to complain or even register a complaint'(Trading Standards!)

I am just stating sellers experience with them who were given no justification or explanation or not even allowed to complain!

Did I say anywhere that you weren't allowed to complain? You seem to be reading things that people don't write.

If you want to complain, get a pen and paper write the word "COMPLAINT" at the tope and write them a letter and then stick it in the post. There, they've allowed you to complain.

Whether they decide to act on that complaint or reply to it is entirely up to them and there is no law that says they have to.

And you didn't provide your evidence that they have to allow you to use their platform or give you a reason why not.

mugheeth

bod1467 wrote: »

No, it's a fact. A company can decide who it wants to do business with and under what conditions. And if they decline to not do so they do not have to tell you why - after all it is their company not yours.

The only difference is if they discriminate on the basis of race or disability, but I highly doubt this is the case here.

All I'm hearing is undercurrents of bitterness because they didn't want to do business in that way with YOU.

You have no evidence/proof to suggest that they do 'not' or 'have not' discriminated on the basis of race,religion,sex or age in the past.You are just guessing.I can accept that they do not have to give a reason but at the same time they should have a 'complaints' procedure in place according to trading regulations.They should behave politely with the customers etc etc etc

mugheeth

imoneyop wrote: »

Did I say anywhere that you weren't allowed to complain? You seem to be reading things that people don't write.

If you want to complain, get a pen and paper write the word "COMPLAINT" at the tope and write them a letter and then stick it in the post. There, they've allowed you to complain.

Whether they decide to act on that complaint or reply to it is entirely up to them and there is no law that says they have to.

And you didn't provide your evidence that they have to allow you to use their platform or give you a reason why not.

PlayTrade do not allow people to complain! It is a fact. By complain,i mean 'independently' complain....Same people you have a complaint 'against' should not be allowed to handle the complaint.The complaints procedure should be fair,independent(in the true sense of the word)

bod1467

mugheeth wrote: »

You have no evidence/proof to suggest that they do 'not' or 'have not' discriminated on the basis of race,religion,sex or age in the past.You are just guessing.
Very true, but on the balance of probabilities I am correct or they wouldn't have been in business for so long. Do you have evidence that they HAVE? If not then YOU are guessing too.

I can accept that they do not have to give a reason but at the same time they should have a 'complaints' procedure in place according to trading regulations.They should behave politely with the customers etc etc etc

I agree it would be good practice, but Should is not Must.

mugheeth

bod1467 wrote: »

I agree it would be good practice, but Should is not Must.

I have plenty of evidence......Just call PlayTrade and try to complain and see what happens.Most of what you stated is just guess work while my stated facts are based on 'recent' experiences

imoneyop

mugheeth wrote: »

I have plenty of evidence......Just call PlayTrade and try to complain and see what happens.Most of what you stated is just guess work while my stated facts are based on 'recent' experiences

They are not a regulated business, so they do not have to have a compliants procedure.

As Bod says, it would be good practice for them to do so, but not a requirement.

mugheeth wrote: »

they should have a 'complaints' procedure in place according to trading regulations.

Which trading regulatons are you referring to?

mugheeth

imoneyop wrote: »

They are not a regulated business, so they do not have to have a compliants procedure.

As Bod says, it would be good practice for them to do so, but not a requirement.



Which trading regulatons are you referring to?

They are required to.Moreover,there are 'issues' of tax evasion(business being in jersey)and VAT Evasion.Recently,'it was found that Starbucks did not pay Income tax since 2009'

This is being investigated against PlayTrade(tax and VAT evasion)

mugheeth

imoneyop wrote: »

They are not a regulated business, so they do not have to have a compliants procedure.

As Bod says, it would be good practice for them to do so, but not a requirement.



Which trading regulatons are you referring to?

which ones are you referring to?

imoneyop

mugheeth wrote: »

They are required to.

Based on what law?

mugheeth wrote: »

which ones are you referring to?

I'm not referring to any - the law usually concentrates on what people are required to do rather than what they are not required to do.

mugheeth

The bye-laws place a duty on firms to investigate complaints. The duty includes the requirement that:

• a firm must ensure that all new clients are made aware in writing of the principal to be contacted in the event of their wishing to complain about the firm's services and of their right to complain to the Institute;
• if a firm receives a complaint concerning the services it has provided or failed to provide to a client or former client, it must immediately cause the complaint to be investigated by a principal; and
• if, following such an investigation, the firm is of the opinion that the complaint is justified in whole or in part, it must do whatever is appropriate to resolve the complaint, whether by way of remedial work, apology, the provision of information, the return of books or documents, the reduction or repayment of fees, or otherwise.