EE.T-Mob.Orange. Change T&C From 26th March 2014

shafeeq

I sent the email on Saturday but had no response yet. Not sure how long it takes for them to reply.


Shafeeq

SimonD316 wrote: »

I sent my email on Monday but no reply just yet although I do have a read receipt so know it's been delivered.

Those who have had replies, how long did they take?

rachx21

I have also sent the template email to EE waiting for a reply, so glad I have found this forum thank you for guidance with this. Will keep posted on any updates I get from them

Wallace231

Sent the second template email to ee on the 11/02...
Still no responce .. ?!?!?!
Will keep posted on any updates I get from them..
Big thanks to RandomCurve for your guidance.

rachx21

Was just wondering how long did it take for you to get a first response from EE after sending the template email?

Wallace231

Sent first template on the 9th and got response on the 11th,sent second template on the same day and still waiting for reply..

50Twuncle

Wallace231 wrote: »

Sent first template on the 9th and got response on the 11th,sent second template on the same day and still waiting for reply..

When you say "RESPONSE" - Do you mean email read receipt ?

Mr_Uddin

Got the second response

Case Reference: XXXXXXXX
Account Number: XXXXXXXXXX

Dear XXXXXX,

Thank you for response with regard to the recent notification in the change of the Terms and Conditions of your agreement.

Please be advised the Universal Service Directive 2003/22/EC you refer to is implemented in the UK through the Telecommunications Act 2003 and via Ofcom's General Conditions. Under General Condition GC9.6 a customer has the right to cancel its contract without paying a cancellation charge but only where the change is likely to be to the customer's material detriment. The notice we have issued to our customers is not a notice whereby the change is of material detriment, as such there is no entitlement for customers to cancel their contract without charge.

This is the companies final position and it refers the right not to enter into any further discussion with regard to this matter.


Yours sincerely

Executive Office,EE
NOTICE AND DISCLAIMER
This e-mail (including any attachments) is intended for the above-named person(s). If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose.

We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you.

EE Limited
Registered in England and Wales
Company Registered Number: 02382161
Registered Office Address: Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW

Mr_Uddin

Mr_Uddin wrote: »

Got the second response

Case Reference: XXXXXXXX
Account Number: XXXXXXXXXX

Dear XXXXXX,

Thank you for response with regard to the recent notification in the change of the Terms and Conditions of your agreement.

Please be advised the Universal Service Directive 2003/22/EC you refer to is implemented in the UK through the Telecommunications Act 2003 and via Ofcom's General Conditions. Under General Condition GC9.6 a customer has the right to cancel its contract without paying a cancellation charge but only where the change is likely to be to the customer's material detriment. The notice we have issued to our customers is not a notice whereby the change is of material detriment, as such there is no entitlement for customers to cancel their contract without charge.

This is the companies final position and it refers the right not to enter into any further discussion with regard to this matter.


Yours sincerely

Executive Office,EE
NOTICE AND DISCLAIMER
This e-mail (including any attachments) is intended for the above-named person(s). If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose.

We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you.

EE Limited
Registered in England and Wales
Company Registered Number: 02382161
Registered Office Address: Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW

What to do now?

Wallace231

Just received this:

Case Reference: xxxxxx
Account Number: xxxxx

Dear Mr xxxxx,

Thank you for response with regard to the recent notification in the change of the Terms and Conditions of your agreement.

Please be advised the Universal Service Directive 2003/22/EC you refer to is implemented in the UK through the Telecommunications Act 2003 and via Ofcom's General Conditions. Under General Condition GC9.6 a customer has the right to cancel its contract without paying a cancellation charge but only where the change is likely to be to the customer's material detriment. The notice we have issued to our customers is not a notice whereby the change is of material detriment, as such there is no entitlement for customers to cancel their contract without charge.

This is the companies final position and it refers the right not to enter into any further discussion with regard to this matter.

Yours sincerely

Executive Office,EE
NOTICE AND DISCLAIMER
This e-mail (including any attachments) is intended for the above-named person(s). If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose.

We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you.

EE Limited
Registered in England and Wales
Company Registered Number: 02382161
Registered Office Address: Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW

hammersfaniow

I still haven't had a reply to my first email, but after seeing the response people have had to their second email, it seems to be going exactly the way that Random Curve described, he mentioned that they would refuse on 3 or 4 occasions I think. He may well be able to help everyone out by drafting a third email for those in need ? Thanks in advance RC