ScottishPower - anybody else unable to view online bills?

currylover2013

joe2cool wrote: »

Hi did you complain via internet or post..........thx

Rang, emailed and eventually wrote a letter, which seems to have made the difference

johsou

On the 20th Jan I was charged £214.00 - no bill or explanation.
They then accredited by account with £128.00 no explanation.
On the 5th Feb I got a summary of the account with a bill of £74.51 for Electricity and £72.29 for gas, when I downloaded the gas bill it was actually £140.39.I questioned this with SP Customer Service and they had not a clue.
I have reported it to BBC Rip Off Britain because that is what I think these Energy Suppliers are doing - ripping us off.

Martika

No,you are not alone. There website has three editions of my account,editions,not copies because they are not the same.Long last I discovered the one with a bill, which had very little to do with my usage.This is already a great improvement because for months I could not get into my online account. It beats me why do they offer or often insist on online account if they cannot or would not pay a half decent coder.

I left them at the end,and suggest you do think about it too.I don't want to bore you with my story but believe me they are getting worse and worse.

Edinburgh65

I too have had a few very bad experiences with Scottish Power over the years. I have remained as a customer simply due to sheer apathy, but the events of this week are likely to tip me over the edge.

When I attempted to pay an estimated bill last week, the website told me they were unable to take my payment, as my card details were not working (despite the fact that I was using the card which is set up on my account). I kept trying and was eventually successful. I only received one receipt from Scottish Power, but they sent me a link to a statement yesterday, showing that they have taken five identical payments from me, which as you can imagine is not something that most people could afford to have happen.

I have made an additional complaint (following on from a complaint about the general shoddiness of their website, and call centre holding times), and have demanded the return of the extra monies immediately.

Just a warning to all, if the website tells you that no payment has been taken, check your bank account before making another attempt, as that is not always true.

Off to sign that petition!

stalbi

still having problems with SP. not had online access since April. SP blaming it on using chrome as browser.
I've been on various queues tonight average 45 mins still not managed to speak to anyone. Fault logged on the website as well on the 6th April. have been a customer for 14 years, not for much longer

Jinksy

I too have had no bill after submitting my reading on 2 nd May. Spoke to Scottish power several times in the end I rang citizens advice they sent complaint in for me to the serious complaints dept ,still no further forward after 6 weeks, after 8 weeks the complainant can be sent to the ombudsman to get sorted cannot believe a company like Scottish power has IT problems taking so long to sort out

diamond_dave

Don't deal with these people! They are completely useless and impossible to deal with. I left them in April and gave my meter readings to Npower. Despite having given Sp the final readings myself on 2 occasions as well as Npower they insist on estimating my final bill. I cannot get anyone -when I do eventually get through- to understand the problem or do anything about it.This has been going on for 2 months now and the letters are escalating to red ones!! I was speaking to a young woman from Scotland last week and it was almost impossible to understand her. Hope that's not racist.

babylon32

They are still having the same problems. My bill from May keeps showing Invalid data when clicked and the recent bill that it says was raised on 22nd July is still not there, They are saying it may take 30 days to fix which as from the above posts appears to be a stock response, I have given them until the end of August and will then start process of switching. Not sure who to though as npower were having massive issues with their bills when I left them last year.