ebay removed all the neg and neutral feedback i left over the last year

bsms1147

Flyonthewall wrote: »

So all I'm saying is think before you leave feedback. Was it a simple mistake that was resolved by the seller? If so leave positive. Was it a simple mistake that ebay resolved? Maybe don't bother leaving feedback. Was it a horrible experience with a nasty seller who refused to help and constantly caused problems or left you out of pocket? Leave negative.

^This is how to eBay.

If a problem is resolved appropriately, don't give a negative.

Danni-R

OP. Have you registered with HMRC? £23K profit in a year is pretty good. Is your ebay profile a business one?

If you haven't you might want to avoid e-bay's attention too much.


And maybe, just maybe, try not to leave feedback if you're having a bad day!

likelyfran

littlecutiepie wrote: »

Thank you for taking the time to answer me

I phoned the customer support this afternoon and the guy was very helpful and appealed their decision, I explained that it is very unfair to remove all the feedback I've left, on their system it shows that 14.7 % of my total feedback is neutral or negative which depending on what he says still did not reach ebay buyer maximum negative feedback and therefore eligible for an appeal , the funny thing is that he advised me to refer to customer support by phone in the future before leaving any neutral or negative feedback EVEN after a case closed in my favor !!

Anyway I will keep an eye on my email as he promised to get back by a final decision so soon, but the most important is that this message doesn't affect my status with the ebay money back guarantee system :T

Have I read something wrong? That percentage is much higher than the numbers - of items bought - you first mentioned suggested. It's high!
I think your English is great by the way!

likelyfran

marie-20 wrote: »

I didn't say that you specifically had on this thread however I is a capital not a lower case letter. When you use a comma you do not put a space before only after. You also do not require a comma when using but, and so on

The below is not easy to read due to the grammar:

Just Sick , if the seller doesn't understand what i'm writing then he's simply an idiot and this must be the nature's problem not mine, I'm married to a british and i communicate with him and his family EASILY never had any problem nor someone said he didn't understand what I'm telling him ,unless as i said IDIOTS

and because of the above and a few other bits and pieces that you have wrote I stated 'I often find that buyers with English as their 2nd, 3rd, etc language often mis-punctuate which makes their messages harder to read/understand and often come across as being rather rude'

If I had time I would post a list of sentences which mean different things when the punctuation is incorrect but I have to run now to pick the kids up.

I'm a stickler for proper English - written and spoken - and I can understand the OP perfectly, allowing for the obvious fact that English is not her 'first' language.
I don't see how, from what she's written, she would not understand ebay listings on the basis of her English skills.
I don't think this picking at her posts is appropriate or necessary.
Have to say, though, the 'numbers' are not adding up - putting together all the info. from all the posts.

likelyfran

Danni-R wrote: »

OP. Have you registered with HMRC? - What has that got to do with the thread? Is this how you always respond to posters? £23K profit in a year is pretty good. It's great - I might be asking OP for tips! Is your ebay profile a business one? - again, why?

If you haven't you might want to avoid e-bay's attention too much.
- presumptuous, much?


And maybe, just maybe, try not to leave feedback if you're having a bad day!

:cool::cool::cool::cool:

Flyonthewall

likelyfran wrote: »

Bizarre response and not good Ebaying. Seller is obviously a p-taker and others need to be warned.

I said I wouldn't leave feedback right away. I never said I wouldn't leave negative feedback afterwards.

For the one saying sold as seen , it was for a louis vuitton handbag he said he bought it for his girlfriend but she had never used it but sent a bag I guess he bought it from a car boot , smells awful of cigarettes and has a lot of make up stains inside , please note that the seller described this item as NEW, when i contacted him explaining the situation he said " sorry mate sold as seen " , what would you do in my place ??

This situation could go in various ways. You open a case and ask to return it as not as described.

Seller either:
A. Ignores case
B. Accepts a return
C. Says no to a return but accepts after you explain politely that that is how the system works
D. Refuses completely to accept a return and causes you to escalate the case
E. D but with abusive/threatening private messages.

There might be other slight variations but you get my point. One message - in which the seller does actually say sorry however much he may not mean it - does not mean you should automatically give a negative. Best to open a case to resolve it but the situation could go any number of ways.

What if after explaining more/again he says I'm so sorry, I'll accept a return and I'll pay return costs too. I'll send you a refund now, just get the item back to me as soon as you can. Well, he'd be very unlikely to say anything even close to that having already received a negative but if they did still say that (perhaps before seeing the neg) you'd probably feel really bad as they've done their best to resolve it.

Even if it didn't turn out right I rarely give negatives so I'd be perfectly fine to give them a negative. The OP on the otherhand is not. Agreed they should give one if it turns out bad but they should think carefully before giving one otherwise and certainly not just jump straight in with a neg.

bsms1147 wrote: »

^This is how to eBay.

If a problem is resolved appropriately, don't give a negative.

Thanks

likelyfran wrote: »

Have I read something wrong? That percentage is much higher than the numbers - of items bought - you first mentioned suggested. It's high!
I think your English is great by the way!

So you're agreeing with us now? Even with the previous numbers, there are people who have been on ebay for many years, had many many transactions and they don't even have 10% of the negs the OP does. Sure, there's only a small number of people on here but if no one else is giving so many negs and the OP is it suggests that perhaps the Op is giving too many and ebay clearly think so.

ivavoucher

likelyfran wrote: »

I'm a stickler for proper English - written and spoken - and I can understand the OP perfectly, allowing for the obvious fact that English is not her 'first' language.
I don't see how, from what she's written, she would not understand ebay listings on the basis of her English skills.
I don't think this picking at her posts is appropriate or necessary.
Have to say, though, the 'numbers' are not adding up - putting together all the info. from all the posts.

Well said likelyfran

I had no problem understanding any of the OP posts.
Looks to me like we have a lot of bitter sellers just nit-picking.

littlecutiepie

Flyonthewall wrote: »

Ok, let's put it this way. You had all your negative feedback removed. Why? You have given a high percentage of negatives to sellers. No one else on this thread has anywhere near the amount of negatives you do.

You claim you try and resolve things with the seller, give them chance to reply and so on.

Based on that it suggests that you are giving negative feedback to sellers who, granted, may not be perfect but possibly have not done anything bad enough to deserve a negative.

You may wait until cases are closed, you have a refund or whatever but you are still giving them negatives regardless of the outcome.

That over many transactions has caused a large amount of negatives and flagged you up on the ebay system, causing ebay to react and remove the feedback.

So all I'm saying is think before you leave feedback. Was it a simple mistake that was resolved by the seller? If so leave positive. Was it a simple mistake that ebay resolved? Maybe don't bother leaving feedback. Was it a horrible experience with a nasty seller who refused to help and constantly caused problems or left you out of pocket? Leave negative.

People make mistakes. Some things are out of the sellers control (such as an item being lost in the post). Some sellers are better than others. That's just how it is. Sometimes things do not go as smoothly as you'd hope. That does not mean that you need to give a negative.

To give an example, an item doesn't come and you get a refund. You leave negative because you don't have the item you paid for. I'd look at that and think it got lost in post, you were refunded, not the sellers fault and I'd still buy from them. So that's one negative that makes no difference to a buyer but adds to your neg count.

A second example, you buy a new electrical item and it comes used with wires sticking out everywhere, clearly very dangerous. You message the seller and they're abusive and threatening. You have to escalate the case to ebay and send the item back at your cost. Perhaps one that's rather big/heavy.

You leave factual feedback stating this experience. Buyers need to warned about a seller like that. It's not the way sellers should act. That feedback something I'd pay attention to. Depending on other feedback depends on how much a buyer will pay attention to it, but at the very least I wouldn't buy anything big/expensive off the seller.

If you have many negatives for situations like the first example then they could be avoided (or at least some could).

If someone has 200 feedback, for example, and has given no negative feedback then them giving a neg for the first example wouldn't matter. Might be ignored by buyers but it wouldn't affect their account. However, for you it does affect your account so you need to think whether it's really worth giving a neg.

Thank you so much I appreciate your time and effort, I must say that i agree with you to a 90% .

I've just stopped myself from leaving another neutral this morning, I received a pair of heels wrapped very well, shoes are in great condition and looks better than in pics , but there is a strong disgusting smell !!

After inspection, I found REAL baby poo in the bubble wrap , OH my days i can't believe it !!

littlecutiepie

likelyfran wrote: »

Hmmm, from what OP says, let's say she bought 2500 items in the year (v. conservative estimate). 139 negs/neutrals given. A pretty small percentage overall! Don't see anything wrong or 'suspicious ' about this, seems entirely reasonable and within bounds of 'reality' to me! I think a lot of people (bad sellers ?) just want to pick tbh.

Thank you for being fair. Finally there's someone who got what the thread is about.

Flyonthewall

littlecutiepie wrote: »

Thank you so much I appreciate your time and effort, I must say that i agree with you to a 90% .

I've just stopped myself from leaving another neutral this morning, I received a pair of heels wrapped very well, shoes are in great condition and looks better than in pics , but there is a strong disgusting smell !!

After inspection, I found REAL baby poo in the bubble wrap , OH my days i can't believe it !!

No problem.

Ah dear. How an earth can someone accidentally manage that. Actually, I don't think I want to know lol.