Current EDF Fix coming to an end

madmum33

The penalty was my main concern, since I know little about OVO, but if they're a disaster I'll bite the bullet and pay the penalty. I really didn't have a better option considering the cheapest offer was FirstUtility and that was a no-brainer!

ABN

Hengus wrote: »

The downside is OVO's penalty clause (£30 exit charge per fuel).

They say there is a £30 discount per fuel does anyone know how this is applied?

The prices quoted on this site have had the discount added so if for any reason you don’t get that discount then the overall cost of the deal is £60 more expensive.

If like nPowers offers of old and is applied after staying with them for a full yesr then the early exit fees could go up to £120 I.e. normal exit fees and loss of discount.

peterx

Thanks for all comments.In view of the Which survey i am definitely going to chance First Utility as its by far the cheapest for me.You will always get one or two customers that have had a bad experience.

faineant

ABN wrote: »

They say there is a £30 discount per fuel does anyone know how this is applied?

The discount is for managing your account entirely online rather than having the option to telephone them as well.

This is what the Ts&Cs say:

How does the Online Account Management Discount work?
The discount is our way of giving you the lowest possible price for your energy. We do everything we can to keep our cost of serving you to an absolute minimum. To get this discount you must use our simple and easy online service (My Ovo), or our Ovo app, to manage your account online (for example, to view your statements, update your personal details or renew your contract). The discount is £30 per fuel per year (calculated as £0.0822/day), and is capped at £60 per year if you have two fuels or more supplied by us.
If you decide at any point that you would like the increased flexibility of managing your account over the phone, we will no longer give you the discount.

ABN

Yup read that but question still is is how is the discount applied?

Or perhaps the question should be when is the discount applied?

Is it on a rolling basis per bill or given at the end or each year? If yearly, like nPowers used to be, what happens if you leave early?

faineant

Try the FAQs for more detail.

http://www.ovoenergy.com/help-info/faqs/

Looks like it is applied monthly.

macman

peterx wrote: »

Thanks for all comments.In view of the Which survey i am definitely going to chance First Utility as its by far the cheapest for me.You will always get one or two customers that have had a bad experience.

But it's not 'one or two'. Among the smaller suppliers. the surveys clearly show that FU has by far the worst CS. Their customer base has grown rapidly, and they've simply not ramped up their CS or billing systems to cope with the growth.

madmaxine47

I decided to risk i too. I actually changed to EDF fixed until June 2015 yesterday because I did not want to risk First Utility because of the bad reviews, but according to the Which site EDF customer service percentage was worse than First Utility. I never had a problem with EDF so if I had looked at the reviews I would have been put off EDF too. I signed up to First Utility this morning so I will see what happens. I have had emails with my account number and login details so all OK so far.

System

madmaxine47 wrote: »

I decided to risk i too. I actually changed to EDF fixed until June 2015 yesterday because I did not want to risk First Utility because of the bad reviews, but according to the Which site EDF customer service percentage was worse than First Utility. I never had a problem with EDF so if I had looked at the reviews I would have been put off EDF too. I signed up to First Utility this morning so I will see what happens. I have had emails with my account number and login details so all OK so far.

According to moneysupermarket.com, First Utility is worse than EDF. My Blue+ price promise comes to an end next month. OVO and First Utility come out the cheapest, so I think OVO is a safer bet!
I just need to find out if OVO charge extra for customers who are supplied by an IGT. Will give them a ring tomorrow - unless anyone here knows if they do?

System

just to update - OVO dont charge extra for IGT-supplied properties.