My 8 year old just bought a £150 app on our ipad!

I_have_spoken

What the heck do I do now?

Pay what you owe?

barmonkey

daveyjp wrote: »

I wouldn't let 8 year olds download apps, free or not. Most now have in app purchases where you buy 'coins' for vast prices.

its easy enough to turn off and lock in app purchases

spacey2012

IT "experts" love top stick the boot in.
Some more practical help how the OP can disable this might help.

barmonkey

spacey2012 wrote: »

IT "experts" love top stick the boot in.
Some more practical help how the OP can disable this might help.

Google is our friend.....

1. Navigate to Settings -> General -> Restrictions -> Enable Restrictions

2. Enter a passcode for Restrictions. You will be asked to enter it twice.

3. Scroll down to the Allowed Content section.

4. Select In-App Purchases -> OFF.



not that it will help with the OPs problem, it wasnt an in app purchase

prowla

Apple will usually refund one mistaken purchase made because the default settings are to allow purchases.

Next steps are: (a) turn off any automatic purchase settings, and (b) remove any apps with in-app purchases.

In-app purchases are big (huge!) business.

Stooby2

[Deleted User] wrote:

So, you registered your card with Apple, which means that it is now associated with that account, on which you all use the same password?

Once the card is registered anyone knowing the Apple password can use it.

It's like having an account with M&S, ebay, or Amazon, once a card is registered anyone with password can use it.

Don't blame the kid or Apple, pay for your error.

If you read what the OP stated, he made a one-off purchase and was completely unaware his card details had been saved. He didn't believe and certainly didn't realise he had "registered" his card.

warehouse wrote:

At no point does it state that the ID is saved and available again if another purchase is requested.

As far as he was aware his kids had no access to the card and could only download free apps. And even the ones downloaded with in-game purchases wouldn't be able to make any such purchases as he hadn't stored any details. It would seem the app store should be clearer as to what is happening with his card info.

warehouse

[Deleted User] wrote:

It's like having an account with M&S, ebay, or Amazon, once a card is registered anyone with password can use it.

That's incorrect because Amazon will always ask if you want them to keep the card details for future purchases, and as far as I remember M&S and EBay require the 3 digit verification number on any stored card.

Apple didn't inform me that the card was kept and that the 3 digit code wasn't required next time you wanted to purchase an app. I know now obviously but I was completely in the dark as I simply expected Apple security regarding payments to be at least equivalent to the above. I was wrong.

Another fact I discovered tonight was that if you login to purchase a free app, and then click on another "paid for" app afterwards, then it will start to download immediately without the usual security of asking for the password again, and that's exactly what caught my son out this evening along with the card being stored and no request for security numbers. How is that acceptable? Why would Apple make such a system unless they wanted the customer to accidentally purchase some apps now and again? It doesn't add up and no other seller online does this.

Now being wise after the event, (thanks for the digs above, I'm obviously not as perfect as some on this thread), I have removed a card from this account and will create a different apple ID that I can use if the kids need to purchase an app in the future that only I have the password to.

I will be getting the money back as I honestly feel that their system is flawed and intend to fight this. Do I feel in any way responsible? No, not in the slightest. I'll update as necessary.

warehouse

Kernel_Sanders wrote: »

Is your computer and internet connection not on this Earth?

Past experience tells me that the bigger the corporation the harder it is to find their contact numbers. Thanks for the helpful reply though.

warehouse

MoneyMate wrote: »

Hi Warehouse, I don't blame him, I blame Apple. Sorry BUT I think you forgot to say, I BLAME MYSELF :beer:

Now I have all the facts I still think the system is deeply flawed, but yes, I have to take some of the blame for not taking more notice of horror stories I've read about with apps before. Hopefully this thread will help someone else to not fall into the same trap.

My 8 year old is beside himself with worry despite my assurances to him that it simply isn't his fault. It happened much too easily and obviously is a regular thing with Apple.

warehouse

I_have_spoken wrote: »

Pay what you owe?

Thanks for taking the time to add to the thread. Your help is much appreciated. I must admit to having a laugh at the 2 usernames that liked your post though, so not completely in vain.