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Internet slow, not sure why...

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  • dellfanatic
    dellfanatic Posts: 196 Forumite
    espresso wrote: »
    Does not look like you are on ADSL max to me! Where have you got this 6.5Mb from?
    I went over to BT's website and checked my number and postcode, they said about 6MB, AOL Live Help said 6.5-8.

    Strangely it's now a lot faster to browse webpages after I restarted the PC and rebooted the router. However a speed test indicates no significant change in line speed.

    145687359.png

    When I access the router config screen that also seems a lot slow from this supposedly fast vista pc, than from a wireless connection :confused:
    Blackadder: Baldrick, I have a very, very, very cunning plan.
    Baldrick: Is it as cunning as a fox what used to be Professor of Cunning at Oxford University but has moved on and is now working for the U.N. at the High Commission of International Cunning Planning?
    Blackadder: Yes it is.
    Baldrick: Hmm... that's cunning.
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    So what are your router line sync stats?
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • MercilessKiller
    MercilessKiller Posts: 7,143 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    How far are you away from your exchange?

    It seems like your internal wiring is fine.. so its either a line fault or line attenuation. Then again if the website is saying you should receive that, that would hint at a line fault!
    [FONT=Arial, Helvetica, sans-serif]"The internet is a great way to get on the net."
    - Bob Dole, Republican presidential candidate    [/FONT]
  • MrsTinks
    MrsTinks Posts: 15,238 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Name Dropper
    Do you get this speed at all times during the day and evening? Or just during working hours?
    Don't forget that what your line says it's max ability is (ie BT might tell you 6mB is merely what theoretically you can acchieve IF there is no competition for that bandwidth and the lines outside the house, inside the house, firewall and so on and on and on are all running at no interference :)

    Failing that call AOL and ask them to check your line profile settings. They should have several different setting options for your line profile. The faster the more unstable, the slower the more stable and less likely you are to loose any connection.
    However... 1Mb connections shouldn't cause anything to be AS slow as you are describing with pages no loading... So I would recommend a full virus scan using one of the online scan tools. It's not impossible that something is hiding and using your bandwidth to transmit to/from botnets...
    DFW Nerd #025
    DFW no more! Officially debt free 2017 - now joining the MFW's! :)

    My DFW Diary - blah- mildly funny stuff about my journey
  • dellfanatic
    dellfanatic Posts: 196 Forumite
    What are router line sync stats? :o :doh:

    I'm only 683m from my local exchange, hence the expected high speed. :D
    Blackadder: Baldrick, I have a very, very, very cunning plan.
    Baldrick: Is it as cunning as a fox what used to be Professor of Cunning at Oxford University but has moved on and is now working for the U.N. at the High Commission of International Cunning Planning?
    Blackadder: Yes it is.
    Baldrick: Hmm... that's cunning.
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    dellfanatic wrote: »
    What are router line sync stats? :o :doh:

    :doh:

    You have got a very short memory!

    see here posted two days ago.
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • dellfanatic
    dellfanatic Posts: 196 Forumite
    tine wrote: »
    Do you get this speed at all times during the day and evening? Or just during working hours?
    Don't forget that what your line says it's max ability is (ie BT might tell you 6mB is merely what theoretically you can acchieve IF there is no competition for that bandwidth and the lines outside the house, inside the house, firewall and so on and on and on are all running at no interference :)

    Failing that call AOL and ask them to check your line profile settings. They should have several different setting options for your line profile. The faster the more unstable, the slower the more stable and less likely you are to loose any connection.
    However... 1Mb connections shouldn't cause anything to be AS slow as you are describing with pages no loading... So I would recommend a full virus scan using one of the online scan tools. It's not impossible that something is hiding and using your bandwidth to transmit to/from botnets...
    SOrry I missed your post!! I've followed your advice and am doing an online scan from windows live or whatever they're called now, it's a full scan. Nice advice for when AOL call if they call that is, they're a bunch of muppets.
    Blackadder: Baldrick, I have a very, very, very cunning plan.
    Baldrick: Is it as cunning as a fox what used to be Professor of Cunning at Oxford University but has moved on and is now working for the U.N. at the High Commission of International Cunning Planning?
    Blackadder: Yes it is.
    Baldrick: Hmm... that's cunning.
  • dellfanatic
    dellfanatic Posts: 196 Forumite
    espresso wrote: »
    :doh:

    You have got a very short memory!

    see here posted two days ago.
    :doh: :o Ohhhh dear, maybe I'll go for quick nap! I had completely forgotten about that thread :rotfl:

    Hmm, so line stats say 2MB, speed test says 1MB, AOL say much faster at 6-8MB, this is going to be an interesting phone call :wall:
    Blackadder: Baldrick, I have a very, very, very cunning plan.
    Baldrick: Is it as cunning as a fox what used to be Professor of Cunning at Oxford University but has moved on and is now working for the U.N. at the High Commission of International Cunning Planning?
    Blackadder: Yes it is.
    Baldrick: Hmm... that's cunning.
  • albertross_2
    albertross_2 Posts: 8,932 Forumite
    have you tried unplugging the router to see if the sync speed improves?
    Ever get the feeling you are wasting your time? :rolleyes:
  • dellfanatic
    dellfanatic Posts: 196 Forumite
    albertross wrote: »
    have you tried unplugging the router to see if the sync speed improves?
    OK I unplugged the line from router to filter and sync speed went to 0kbps upstream and downstream.
    Blackadder: Baldrick, I have a very, very, very cunning plan.
    Baldrick: Is it as cunning as a fox what used to be Professor of Cunning at Oxford University but has moved on and is now working for the U.N. at the High Commission of International Cunning Planning?
    Blackadder: Yes it is.
    Baldrick: Hmm... that's cunning.
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