Self service tills at supermarkets

Zandoni

Money-Saving-King wrote: »

And an angry Zandoni who cannot stand hearing more than one possible side to a story.

What ever happened to the customer is always right, perhaps that's why so many people shop online.

ThumbRemote

Zandoni wrote: »

What ever happened to the customer is always right, perhaps that's why so many people shop online.

Don't worry, in the so-called Money-Saving-King world the customer is always wrong. Even when they are right.

ThumbRemote

Cycrow wrote: »

its not that simple. How can you cash up a till if you dont know its previous balance. There is more to it than simply counting whats in the till. You also have to count all the money that has been sent from that till for the whole day, if the previous day has not been proessed, then all that needs to be done as well, it can be alot of sorting and counting, which can certaintly take longer than 5 minutes if theres alot.

And thats assuming there is someone available to actually do that.

And in the store i worked at, if it happened on monday morning, then both saturday and sunday need to be balance first

I appreciate that it's awkward and a lot of effort for a store to do the cashing up. However I don't see why a customer should be significantly inconvenienced for a store mistake.

It would never be acceptable the other way round - a customer gets to the tills, realises they don't have any money with them, but decides to keep the shopping anyway and tells the store manager he can pop round to their house in a few days time and they might have the money then.

Money-Saving-King

Zandoni wrote: »

What ever happened to the customer is always right

Too many con artists customers ruined it for everyone else.

Once upon a time I can remember signs in places saying 'the customer is always right'. Haven't seen one in years, guess who's fault that is!

Money-Saving-King

ThumbRemote wrote: »

Don't worry, in the so-called Money-Saving-King world the customer is always wrong. Even when they are right.

When I named you once apparently I was stalking, are you now stalking me ThumbRemote?

Zandoni

Money-Saving-King wrote: »

Too many con artists customers ruined it for everyone else.

Once upon a time I can remember signs in places saying 'the customer is always right'. Haven't seen one in years, guess who's fault that is!

I accept that there are a few con artists out there but the only way that shops can compete with online sellers is by offering good customer service.

Money-Saving-King

Zandoni wrote: »

I accept that there are a few con artists out there but the only way that shops can compete with online sellers is by offering good customer service.

If you make a habit of giving out money to any Tom, !!!!!! or Harry who claims they have lost it you will soon go bust.

WTFH

Money-Saving-King wrote: »

If you make a habit of giving out money to any Tom, !!!!!! or Harry who claims they have lost it you will soon go bust.

To me, good customer service would be to cancel the person's transaction and give them their money back.
Which is exactly what happened to the OP.
Unfortunately, the OP saw it a different way.
A lot of the argument in this thread seems to be based on there being a different outcome - i.e. the OP not getting their money back, or having to come back a day later. Neither of which happened. Neither were they called a liar.

Cycrow

ThumbRemote wrote: »

I appreciate that it's awkward and a lot of effort for a store to do the cashing up. However I don't see why a customer should be significantly inconvenienced for a store mistake.

unfortunately most of the time it isn't the store's mistake.
As the customer was either trying to con the store, or were mistaken about what money they had.

There was one time when i had a customer saying he gave me a £20 note. Not only was the £10 he gave me still on top of the till, but i didn't have any £20 in the till at all. He still demanded the till be cashed up.

I've also had a customer who would be given the wrong change every time. He would come in with a £20 note, buy something cheap, then when he gets the change, he hides the £10 and claims he wasn't given it.

while i worked there, i had about 50 or so people saying i gave the wrong change, but only 1 of them actually proved correct.

And 100's more that i had cashed up for others, it was no more than 10% who were actually correct.

At least now the self scans are easier to cash up, as the original machines kept a weeks worth of money in them, so it was alot of money to count up. The newer ones only have money for a day now

Money-Saving-King

Cycrow wrote: »

while i worked there, i had about 50 or so people saying i gave the wrong change, but only 1 of them actually proved correct.

I've never been wrong but like I said about 1 in 50 are actually right when I've known it with other people. With it only being about 2% right you just can't give out money without it being checked.

I would normally count it there & then, a lot of people didn't like the fact I wanted to check but with so many being wrong (I suspect a high amount were trying it on) I would count it anyway. I've refused to count tills on a couple of occasions, those being when it was the very first transaction and the customer claiming it was a £20. The float never had £20's in so I knew they were wrong without out needing to count the till.