iphone 4s wifi problems after ios7

NFH

Laurenwaller wrote: »

I purchased with carphone warehouse and told them they said this isn't correct it is one year and I was over that.

According to Regulation 5(4)(k) of the Consumer Protection from Unfair Trading Regulations 2008, if it is telling you that you have no rights after the warranty has expired, it is committing an offence under Regulation 9 punishable under Regulation 13 by a fine and/or up to two years' imprisonment.

Laurenwaller wrote: »

They also said that they had seen this law that apple emailed me about the 6 years warranty and in the fineprint it says something about this only applies if they consumer (carphone warehouse) sent you the phone with faults already and so I reread this and it did actually say this.

A defect concerning durability by its nature is present at the time of supply but doesn't manifest itself until later, perhaps months or years later. This is covered by Section 18(3)(e) of the Supply of Goods and Services Act 1982.

lune

Vodafone_company_representative wrote: »

Hi RedFox72,

To enable me to get this looked into further, could you email me with your details via the link in our profile

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

Is there a chance a Vodafone Rep could help me out with this?
I've found myself in exactly the same position today after a visit to the Apple store my 18mth old 4S has a faulty wifi chip (hardware issue).
I have a printout from the Genius Bar stating that the customer is eligible for EU consumer law replacement from point of purchase (in this instance Vodafone). Device in good condition with no evidence of liquid or tampering...

I can't put finger on when the wifi went conky, is this proven to be related to a particular software update or is this just a coincidence?

Thanks in advance to anyone that can point me in the right direction with this!

Vodafone

Hi lune,

Thanks for making me aware of this.

So I can get things looked into further, could you email me with your details via the link in our profile here?

To make sure it reaches me please also follow the rest of the contact details that you've quoted in your post.

Kind regards,

Lee

Web Relations

Vodafone UK

lune

Thanks Lee, I've emailed you using the details provided.

cielschwards

iPhone 4s is an awesome phone, i have iphone 4 when i had updated it with IOS 7 Its processing speed with down because ios 7 heaviour than ios 6 , and IOS 7 works better on Iphone 5 As compare to iphone 4 and 4s! try to downgrade it to IOS 6, may b it will works for you!

Vodafone

Hi lune,

Thanks for coming back to me.

I've got your email and will get back to you as soon as I can.

Kind regards,

Lee

Web Relations

Vodafone UK

lune

Hi Lee, just in case it gets missed I've forwarded on the additional info you required. Let me know if you require anything else.

Thanks, Lune

Vodafone

Hi Lune,

Thanks for coming back to me.

I've got your last email and will get back to you as quickly as possible.

Kind regards,

Lee

Web Relations

Vodafone UK

RedFox72

Update - Well after chatting online for over an hour on two occasions, numerous phonecalls etc Vodafone backed down and extended my I phone 4s Apple Warranty for another year and replaced my phone for a new one free of charge. If i hadn't been relentless i don't think they would have agreed, I was absolutely disgusted that it came to this me having to keep at them. I don't think i will be returning to Vodafone after this contract

albionrovers

Good effort, but don't expect any of the other providers to be any different. It sucks for us innocent folk but, sadly, there are too many shysters out there trying it on so companies have to be extra vigilant.