BT Privacy with Caller Display

teddysmum

I left BT after about 35 years and moved to Sky. However, just after, they have raised the line rental and have now discontinued line rental saver, so quite a rise in costs next renewal.

Heinz

I've just had email acknowledgement of my registering for the opt-in for free Caller Display and the T&Cs at the end make it clear it's only a 12 month stay of execution (the part I've highlighted in red):

We've added BT Privacy with Caller Display to your account.

Hello,

Thanks for registering to get BT Privacy with Caller Display free for 12 months.

We've processed your order and you'll get it free from 31 December 2013.

As part of this offer, a new 12-month line rental contract will also apply from this date.

We've taken care of everything for you.

Your BT Privacy with Caller Display service will start automatically on the date above. You don't need to switch it on.

Thanks for choosing BT.



Libby Barr
Managing Director
Sales and Service

Terms and conditions

1. BT Privacy with Caller Display: Opt-in required. Free for the first 12 months and then £1.75 from month 13 onwards. Includes registration by BT on the Telephone Preference Scheme (TPS) and Caller Display. Caller Display equipment required. Allow 28 days for activation of the TPS service. Terms apply.

satfeed

It ALWAYS charges you on month 13.

That is when they give it to you free, if you stay again for another 12 months.

No 12 month contract = charge.

12 month contract = no charge.

You probably get a 'reminder' in month 11.

OldGreyFox

grumpyoldguy wrote: »

I ended up at the Indian call centre but after suggesting that BT's action to opt folk into 1571 was sharp practice at best, was offered (and accepted) a refund of the £1.75 on the bill that arrived this week. Whether I get it will be another thing but meanwhile have opted out of the service, and after 41 years with BT I'm looking for an alternative provider.

If you really want someone to leave you a message ditch 1571 and get a cheap answering machine.

In case your on BT Basic which was the original point of this thread. Only BT offer such a service.;)

Ypaymore

Signing up for another 12 months is not such a problem as it use to be. Because if they put prices up after last week in Jan 14 approx your be able to get out of your contract.

http://consumers.ofcom.org.uk/2013/10/protection-for-consumers-against-mid-contract-price-rises/

barbie51

If you have a BT phone line please check your January bill. They have now started charging for BT Privacy and BT 1571 services. These used to be free for a lot of their phone packages but now cost about £5.50 per quarter. Bit sneaky-they said they did sent our info beforehand! If you either don't have a display phone or have your own answerphone you are paying for something you don't need!

Quentin

barbie51 wrote: »

If you have a BT phone line please check your January bill. They have now started charging for BT Privacy and BT 1571 services. These used to be free for a lot of their phone packages but now cost about £5.50 per quarter....

1571 and caller display works out at £10.50/quarter if you are paying for them both.

oldharryrocks

barbie51 wrote: »

If you have a BT phone line please check your January bill. They have now started charging for BT Privacy and BT 1571 services. These used to be free for a lot of their phone packages but now cost about £5.50 per quarter. Bit sneaky-they said they did sent our info beforehand! If you either don't have a display phone or have your own answerphone you are paying for something you don't need!

Its useful if you search before posting.


See: https://forums.moneysavingexpert.com/discussion/4862006


and https://forums.moneysavingexpert.com/discussion/4777477

ripped_off_and_fed_up

I agree. Check your January bill very carefully. As I paid for a year's line rental in advance to save money, I was extremely surprised to find that they have charged an extra £3.70 for line rental in the Jan 14 bill - for line rental. This was justified on the bill by a series of strange refunds and recharges that appeared to add up to zero. I e-mailed customer services because previous experience has taught me that it is wise to have proof when you are dealing with BT. Received an automated receipt to say that they would be in touch within 24 hours - or maybe 48 - or maybe longer if they were busy. 24 hours later, I got another automated message telling me to check the web page for help.
Now I've been here before with BT and I still had their complaints address from the last few times. So I sent this (you might notice that I was still a bit annoyed):
As you clearly have not even bothered to read my original message, I now want to escalate this complaint. Is this what passes for customer service in BT? Do you honestly think I have not looked at you on line support services? Or did I miss the bit about getting a refund on an overcharge? How dare you send me an automated response to follow an another automated response? What a lazy, useless way to run a customer service department. Please be assured that I will not hesitate to take this matter to the ombudsman if this matter is not resolved Quickly.
I got this in reply:
I am very sorry for the recent problems you have experienced with your billing. I called to apologise in person and inform you that I have amended your billing but you weren’t in. I have credited your account with the £3.70 as your Line Rental Saver is still active. This is a billing error generated by the price changes on the system.

I am really sorry for the automated responses you received and I shall feedback your discontent and make sure this is something that doesn’t happen in the future.

Please accept my sincere apologies for the inconvenience caused and thanks for getting in touch.

Result! But it should not have to be this way and I wonder how many other people have not noticed this.

nonnatus

Hi Ripped Off! Could I ask what e-mail address you used to complain please? Did you have to supply many details?


I've been charged £35+ for Call re-direct services that I've never asked for or used on this months bill!! I'm wanting to get it refunded but the phone lines are driving me MAD! I can't get past automated voices, the one time I did, I talked to an Indian guy who couldn't understand what the problem was, but promised to sort it out immediately and promised to call me back later that day. No call and no refund (no surprise...!). It's so frustrating! I don't know how they can get away with it!