BT Privacy with Caller Display

System

natley wrote: »

I do see that I can sign up for another 12 months free of charge BUT it also signs me up for another 12 months contract - something I don't want to do as I only have a few months left then I will be shopping around for a better deal.

Very wise.

Clutterfree

satfeed wrote: »

There is no charge for cancelling 1571.

Just make sure you call BT Basic in the UK,not the India general customer services.

They will ask you if you want it switched off immediately or on the day before usually.

Please could you tell me which number to call for the UK customer services?

I use BT infinity unlimited and free calls up to an hour.
I take it from the 4th I'll be charged for caller ID and 1571?
I think I will cancel 1571 but have to take the hit on caller ID.

jhp

Clutterfree wrote: »

Please could you tell me which number to call for the UK customer services?

I use BT infinity unlimited and free calls up to an hour.
I take it from the 4th I'll be charged for caller ID and 1571?
I think I will cancel 1571 but have to take the hit on caller ID.

From a landline: 0800 100 400
From a mobile: 0330 1234 150


BT Caller Display is Free if your happy to sign up to another 12 months line rental.

http://www.productsandservices.bt.com/products/landline/calling-features

rainbow143

I had a letter telling me about the new charge for the Caller ID. It was only when I went on their web that I noticed that there will also be a charge for 1571.
If they felt it necessary to inform me of the Caller ID charge, then shouldn't they have informed me of the 1571 charge in the same letter?
How do they get away with this? It just makes it so confusing.
I'm so grateful for the information here - it confirms what I suspected -time to opt out of 1571 and turn my answering machine on.

teddysmum

My letter did include both and was one of the reasons I left...for Sky, who are also on the make, as they have withdrawn line rental saver, adding over £3 to a monthly bill.

Heinz

rainbow143 wrote: »

I had a letter telling me about the new charge for the Caller ID. It was only when I went on their web that I noticed that there will also be a charge for 1571.
If they felt it necessary to inform me of the Caller ID charge, then shouldn't they have informed me of the 1571 charge in the same letter?
I'm so grateful for the information here - it confirms what I suspected -time to opt out of 1571 and turn my answering machine on.

Yup!

http://forums.moneysavingexpert.com/showpost.php?p=12555509&postcount=27

cash-strapped

Has anyone else received a mailing from BT saying their 'free' access to BT Privacy with Caller Display will be coming to an end on 4/1/14 and you're responsible for cancelling this otherwise the new charge will be applied automatically in January?

For a start I do not and never have had Caller Display activated on my phone although I do have the BT Privacy (which is supposed to stop, or at least reduce, nusiance calls), so why was I being told to cancel something I never had? This appears to be nothing short of scaremongering by a faceless organisation out to bleed its customers.

Secondly, when I tried to call the given free phone number to 'cancel' my non-existant service......you can guess........on the phone for hours trying to speak to a living human being AND all to no avail despite repeated attempts. Surely the least you should expect from a telecomms company is the ability to contact someone using their system!

They do offer an option to 'cancel' via the web site but what if I didn't have access to the web? What if I was an 80 year old pensioner with a heart condition and I'm getting letters telling me I have to cancel something I don't even have and being told I was going to be charged £1.75 a month for it?

Quite frankly I think this is a disgrace and if it were not for the fact that I have several months to go on a 12 month rental contract (to take advantage of cheaper line rental - thanks Martin's Money Tips) I would ditch BT without any hesitation. I'll be interested to read if anyone else has been threatened in this way.

teddysmum

I believe that everyone had the message. mine was way back in October, when I opted to leave for Sky, though I may regret this (as they have stopped line rental saver and don't do an evening and weekend calls package, which I had free with BT).


I never had problems accessing a human on BT's customer service, but some of the foreign call centre people, who seem fixed on a question/answer loop are little more use than a robot.

Heinz

Cancel via web mail (the below is technically a complaint email but it works for anything).

https://bt.custhelp.com/app/contact_email/c/5642,5681

grumpyoldguy

I ended up at the Indian call centre but after suggesting that BT's action to opt folk into 1571 was sharp practice at best, was offered (and accepted) a refund of the £1.75 on the bill that arrived this week. Whether I get it will be another thing but meanwhile have opted out of the service, and after 41 years with BT I'm looking for an alternative provider.