Downloaded whatsApp and discovered alot of charges relating to text messages, why?

trinidadone

jem16 wrote: »

Probably would have been better to use email to recommend to friends/family.

and a crystal ball as well!!

trinidadone

Telephoned customer service yesterday to query thew charges. they were baffled, said they would refund the charges as a good will.

jem16

trinidadone wrote: »

Telephoned customer service yesterday to query thew charges. they were baffled, said they would refund the charges as a good will.

I thought you said it was likely you made them when recommending whatsapp to friends?

Did you ask what numbers the international texts were made to?

trinidadone

jem16 wrote: »

I thought you said it was likely you made them when recommending whatsapp to friends?

Did you ask what numbers the international texts were made to?

that was a guess, but does it really matter????

niftyone

trinidadone wrote: »

that was a guess,

Was you guessing that you didnt incur any intl charges when you posted this then https://forums.moneysavingexpert.com/discussion/4855144)

J_B

trinidadone wrote: »

that was a guess, but does it really matter????

Well, as the purpose of these forums is to share info to help with 'Money Saving' then if 'we' can prevent the same problem happening again, then that must be a bonus!

jem16

trinidadone wrote: »

that was a guess, but does it really matter????

Yes I think it would matter.

If the international texts were made to numbers that you would recognise as being the numbers of those people you recommended through whatsapp then you would have known that you did indeed make those texts and it would be something that you, or anyone else reading this thread, would be more careful of.

If the texts actually were made then T-Mobile had no reason to refund the charges and the fact that they did is indeed goodwill on their part so it would be helpful to know.

trinidadone

niftyone wrote: »

Was you guessing that you didnt incur any intl charges when you posted this then https://forums.moneysavingexpert.com/discussion/4855144)

errrrrrrrrrrrrrrrrrrrrrr no, both issues unrelated

trinidadone

J_B wrote: »

Well, as the purpose of these forums is to share info to help with 'Money Saving' then if 'we' can prevent the same problem happening again, then that must be a bonus!

don't understand what you getting at here, had some charges, quizzed mobile company, got a refund, case close

trinidadone

jem16 wrote: »

Yes I think it would matter.

If the international texts were made to numbers that you would recognise as being the numbers of those people you recommended through whatsapp then you would have known that you did indeed make those texts and it would be something that you, or anyone else reading this thread, would be more careful of.

If the texts actually were made then T-Mobile had no reason to refund the charges and the fact that they did is indeed goodwill on their part so it would be helpful to know.

the charges were related to the numbers I am aware of, yes.

as for "known" that's a gray area, as a guess from a fellow moneysaver it appears another option is chargeable on whatsapp.

therefore unknown.

T-Mobile have refunded, case closed as mentioned previousely. yawn yawn yawn