Mk6 Golf and EGR valve issues

little_patients

Raheel.Malik wrote: »

little_patients - you should of gone to another dealership to get your EGR resolved. VW should of taken care of you regardless whether you're the second owner of the car. My EGR went (see earlier post) and I decided to take it to VW Derby and see what they had to say about it, they quoted me £1,042! I said immediately, I am not paying for a common fault on the car. Reading several threads, and ringing up VW customer care (who are not helpful), I went in the next day and spoke with the same chap and just made up some nonsense about how VW customer care said that VW will recover the costs at least 70-80% of the final price, he understood that VW offer that service due to the number of faults and to say the least, its a common fault. Eventually, I was quoted £360 inc VAT for the replacement and labour charge (2 year warranty on parts and labour)

Although I was still unhappy with the price, I decided to take my chances elsewhere. So I continued on shopping and all mechanics I went to suggested, go back to VW, we can't beat that price. I took it to a VW specialist, they quoted £860. So with no other cheaper option, I stuck with VW and it should hopefully be resolved today! (16/12/15).

Furthermore, I have received an action today (16/12/15) on the emissions scandal and bad news to EGR fault users, the EGR does NOT come under the resolution.

2.0 + 1.2 engines - It is a simple 'software update' to the engine management. (30 mins to fix)

1.6 engine - Fitting a 'Flow Transformer' directly in front of the air mass sensor; and a 'software update' (1 hour to fix)

Hi Raheel, well done for persisting with VW, I didn't have any joy with them at all (also in Derby). To be honest I just needed the car fixing asap as need it for work so didn't have time to go round the houses with VW. Also part of me didn't want to give them any of my hard earned cash!! Took mine to Sunset VW specialists in Derby who were brilliant, diagnosed and replaced it in less than 24 hours. VW wanted £200 for diagnostics before they would even look into it for me despite Sunset using the same diagnostics software they do. Didn't want to chance them refusing goodwill and being stuck with another bill from VW. It's a scandal that the EGR hasn't been recalled. Have you reported yours to Watchdog? The more fuss we all kick up on social media the more likely they are to recall, they can't afford any more bad publicity after the emissions scandal.

gilbert_and_sullivan

I wouldn't bank on a recall or the maker doing the right thing, why should they, no matter how troublesome and expensive to fix their products are people keep queueing up to spec them as company or lease cars, mostly the car will be under makers warranty for the loan/rental/use period.

More odd though is why used car buyers flock to spend their own hard earned on now out of warranty models, preferably the ones so called ''fully loaded'' with all the things that will go wrong at some point and cost you an arm and leg to fix.

So long as this continues there is no reason on earth for the maker to stand by their product or care about their customers.

Voting with feet makes them sit up, but its not going to happen.

captainawsome

Leddy2286 wrote: »

Hi there, not sure if this thread is still live, I am experiencing a very similar issue.

I have a 59 Plate 1.6 Bluemotion Golf 82K Miles. It is intermittently losing power but not throwing any error codes at all. When it does it you can put your foot down and the engine revs but the car has no power. I have taken it to my local (Independent) garage 3 times and they have been unable to replicate the fault. They have checked the fuel pump and that is fine, they replaced the fuel relays and also checked the MAF and o2 sensors and that hasnt helped. It had a full service 2 weeks ago but the problem persists.

If i take it to VW how do i get them to recognise the issue? I dont want to pay them to just plug in a VAG COM as i already know that it isnt throwing any codes out.

How did they diagnose your issue?

Are you sure your clutch isn't slipping?

Robin27

Similar stories to already here 1.6 TDI Golf, 59 plate, under 35,000 miles from new.

We were driving home late at night from Cornwall when the car lost power going up a hill and the coil light illuminated. After stopping and restarting the car it disappeared. But the problem reoccurred going up another hill, but was resolved by stopping the engine and restarting. But the third time the exhaust warning came along with the coil light when the engine lost power. The RAC couldn’t send out anybody for a couple of hours, so we drove home with reduced power.

Co-incidentally the car was booked in for a service the following day at an independent VW specialist garage in Bristol, who we have used for many years. They diagnosed an EGR valve and quoted £532 all in fitted. As they could get the (modified) part in the following day, we gave the go ahead after reading many of the comments here and elsewhere. It would probably cost around £100 to get the car diagnosed at the main VW dealer, and then it was questionable if we would get anything via goodwill since the car had not been serviced by the main dealer for a couple of years. Also the problem could be resolved quickly via our normal garage, whereas it could go on for some time if correspondence with VW customer services became protracted. So the car was back on the road within 48 hours.

On collecting the car the engineer that fitted the replacement EGR valve mentioned he had changed around 30, so quite a common problem!

We did write to VW customer services, who investigated but could not offer anything since the repair was not carried out by a VW main dealer.

Surely there is an issue with EGR valves - VW should admit the problem and arrange a recall?

dpay

Had the same fault today as Robin27, I have been quoted over £700 by a local garage - it does still have 2 weeks warranty left - does anyone know if it still has warranty will it be replaced FOC by VW? I have had to leave the car 20 miles away where I work as I couldn't get home in it and got a courtesy car from the RAC for 3 days. I don't know if I should try to get it home to my local VW garage who serviced it December 2014 but not this year or for ease to leave it with the garage near my work to just get it sorted?

BeenThroughItAll

Robin27 wrote: »

59 plate, under 35,000 miles from new.

And right there, that'd be the problem.

JH014

Similar to everyone else in this thread I became a victim of the dreaded EGR failure two days ago. I have to MK6 2.0 TDI and it failed going up a hill. As you expect the coil light came on and the car went into limp mode. I was 80 miles from home. After a quick call to the AA I was told to restart the vehicle and drive around for 6 miles to see if it returned, and if it didn't head home and book it in to have its codes read!

I got home with zero problems and the car was with VW the morning after. Diagnostic (£60) read it was the EGR Cooler and it needed replacing. Initial cost given was £877 but after expressing how I have regularly serviced the vehicle with VW and had all my work done there I would expect some good will (all learnt from this forum). It only took them 2 minutes to return and give me the 70/30 deal - 30% labour paid for by myself totalling £276inc VAT and diagnostic cost. This says to me clearly that VW now recognise this as a fault internally and admitted as a depot they have had a lot of cars in for this to be replaced.

Even if you don't service your car at VW I would highly recommend going in and standing your ground on this, the contribution seems to come from VW Central/HO and not the depot. Remember this isn't a serviceable part and should last the lifetime of the car! Oh and for reference the job only took 3 and a half hours. Also the car is almost 6 years old and has 73,000 miles on the clock.

Good luck to everyone else here having issues!

JH014

dpay - I'd be very surprised if it wasn't covered by VW FOC. My extended warranty on my used Golf was as good as bumper to bumper repairs, so depending on your situation I can only imagine it would be covered.

dpay

Apparently my warranty has ended - it was some other sort of cover I had paid for -Total Loss Recovery or something. The VW dealership will not help me at all. The car is currently in a garage local to my work - VW want me to get the car to them which I don't fancy driving it the 20 miles and then they will charge me £95 to run the diagnostics even though the RAC report stipulates the fault and only then they will give me a decision - they won't commit to anything until then - catch 22 really! Has anyone had the repair elsewhere and then managed to get any sort of refund from VW?

simon748

I have the same issue on my 2011 1.6 TDI with 44k on the clock
Only had it 4months
It came with a 3 month RAC warranty
Its such an expensive repair on a relitively new car!