Currys and their customer service RE: Complaints

Poppie68

Can't see were you have a problem....IMO that is good customer service...you had your money back in your account in a little over 2 weeks. It was a mistake on both your parts..them for taking the money and you for not keeping an eye on your bank account!.

Morglin

I must be an exception in never having had any sort of problem, with Currys or PC World, during many years of using them...;)

Down to luck, I guess.

Lin

plazydays_2

Good Luck getting them to deal with it. Twice their installation Team 'Know How' left my father at risk due to poor workmanship and have damaged his Kitchen in the process and also a Bolier that they never even fitted. So far, all I am told is that i am in a que to be dealt with, with no time scale to come back to me. My father brought an Oven from a company called appliance direct and paid for fitting which is done by Know How. I am just trying to find out if I can get a card reversal done to see if that gets them to make contact to resolve it.

Michael_De_Havilland

I am absolutely !!!!ed off with the service obtained from Curry's.
An electric hob, purchased in August of last year broke and I called Currys to arrange a repair under the warranty.

It took several weeks before the engineer appeared and then disappeared, stating a part was required!!! I had already told him over the phone that one hob was blowing the circuit whenever it was switched on.

A couple of weeks later the same engineer reappeared with a replacement electrical plate, fitted it and promptly blew the electric of the apartment!

His response was that one of the two parts supplied was incorrect and he would have to return with the correct part. 1-2 weeks later he re-appeared with the same result!!

After around 3-4 weeks of waiting I called the helpline and was eventually told the electrical hob was unrepairable....

A replacement code was provided and I was told to present this at a Curry's ship and a replacement unit would be provided.

I tried for about two weeks to locate a store that had the unit in stock.
Eventually one was located in Staples Corner and set aside for collection.

I phoned up on the day I was due to collect to make sure the unit was still in stock and was told it was. I asked if I should bring the old unit in and was told no. It would be collected at a later date.

At the store I was kept waiting for about 30 minutes whilst everything was checked out and then informed I couldn't have the unit, as I didn't have the old 'unrepairable' unit with me!!!!!!

No manager was available for me to talk to but I could pay the full price for the replacement and could either bring the old unit in or have it collected. once it had been returned to Curry's they would issue a refund to my card.

No way was I going to pay for another unit and then have to experience the !!!!!!!! I had endured over the repair of the faulty unit.

1: Currys took 2-3 months to repair the unit and then eventually informed me it was unrepairable!
2: My tenants had to be given a substantial discount due to their inability to cook for almost three months!
3: Trying to arrange the repair was a nightmare!
4: I arranged for an electrician to be on site to install the new hob, only to have to pay him when I returned without the hob!
5: I wasted my time going to pick up the hob.
6: It is my intention to Sue Curry's for my financial loss (tenants rent discount), my wages loss and having to pay for an electrician.


At this moment in time my tenants are still without a hob and despite calling several times, I still haven't managed to get through to Curry's to resolve the situation!!!!!!!!

wealdroam

Michael_De_Havilland wrote: »

I am absolutely !!!!ed off with the service obtained from Curry's.
An electric hob, purchased in August of last year broke and I called Currys to arrange a repair under the warranty.

It took several weeks before the engineer appeared and then disappeared, stating a part was required!!! I had already told him over the phone that one hob was blowing the circuit whenever it was switched on.

A couple of weeks later the same engineer reappeared with a replacement electrical plate, fitted it and promptly blew the electric of the apartment!

His response was that one of the two parts supplied was incorrect and he would have to return with the correct part. 1-2 weeks later he re-appeared with the same result!!

After around 3-4 weeks of waiting I called the helpline and was eventually told the electrical hob was unrepairable....

A replacement code was provided and I was told to present this at a Curry's ship and a replacement unit would be provided.

I tried for about two weeks to locate a store that had the unit in stock.
Eventually one was located in Staples Corner and set aside for collection.

I phoned up on the day I was due to collect to make sure the unit was still in stock and was told it was. I asked if I should bring the old unit in and was told no. It would be collected at a later date.

At the store I was kept waiting for about 30 minutes whilst everything was checked out and then informed I couldn't have the unit, as I didn't have the old 'unrepairable' unit with me!!!!!!

No manager was available for me to talk to but I could pay the full price for the replacement and could either bring the old unit in or have it collected. once it had been returned to Curry's they would issue a refund to my card.

No way was I going to pay for another unit and then have to experience the !!!!!!!! I had endured over the repair of the faulty unit.

1: Currys took 2-3 months to repair the unit and then eventually informed me it was unrepairable!
2: My tenants had to be given a substantial discount due to their inability to cook for almost three months!
3: Trying to arrange the repair was a nightmare!
4: I arranged for an electrician to be on site to install the new hob, only to have to pay him when I returned without the hob!
5: I wasted my time going to pick up the hob.
6: It is my intention to Sue Curry's for my financial loss (tenants rent discount), my wages loss and having to pay for an electrician.


At this moment in time my tenants are still without a hob and despite calling several times, I still haven't managed to get through to Curry's to resolve the situation!!!!!!!!

Welcome to the forums Mr de Havilland.

I had every sympathy with your situation until I got towards the end of your missive.

Why did you leave it as almost an afterthought that this was a business purchase?

Before going to court, I would check that you are entitled to claim for the loss of your wages, or the cost of the hire of an electrician. That might well be possible if you were a consumer, but as a business you will need to check the terms and conditions of your contract.

NotRichAtAll

http://forums.moneysavingexpert.com/showthread.php?t=5197278&highlight=hard+drive

my experience with currys canterbury was simple easy and positive, thread above post #6

DeanP

We went to Currys in Sittingbourne to purchase a Freezer and a Microwave and were appointed by the manager to be served by a very young looking girl. We wanted to buy using a payment plan and were told we must spend minimum of £250.00 on at least one item before we qualify to take out this plan, we corrected told by her colleague that as long as both items total over £250.00 we qualify, she then went and checked with her colleague and realised we were correct but was still adamant that she was right, we requested to be served by a different member of staff as we felt she could be a trainee but she insisted she was a specialist in this department. We were not served by anyone and in the end we had to leave the store and came back the following day.
When we walked in the manager had a very hostile attitude towards us and later they were commenting about us. We were then served by a big chap who told us we must hurry as the store was about to close. He then did his paper work and brought us the Microwave which turned out to be the wrong one when we opened the box. The following day I had to drive to Rochester to return this for the correct one and that store had non in stock and were very hesitant in even making a phone call to one of their branches in Maidstone saying that they are not allowed to call that store as they often don't answer their phones. We have now ended up with an unwanted wrong microwave and all the grief.

This company is shameless, who's staff have a disgusting attitude towards their customers at a number of branches and are unwilling to accept their mistakes and are deliberately fobbing off customers with the wrong products just to make a sale and put you on a goose chase making a return.

They are a bunch of cowboys! they treat their customers like idiots and do best to ignore your problem once they have your money and will put you on a goose chase with answer phones. Just try ringing their support or complaints department and you will see what I mean. Their staff are rude and ignorant.

By a very unhappy customer!!!

Idiots

DCFC79

DeanP wrote: »

We went to Currys in Sittingbourne to purchase a Freezer and a Microwave and were appointed by the manager to be served by a very young looking girl. We wanted to buy using a payment plan and were told we must spend minimum of £250.00 on at least one item before we qualify to take out this plan, we corrected told by her colleague that as long as both items total over £250.00 we qualify, she then went and checked with her colleague and realised we were correct but was still adamant that she was right, we requested to be served by a different member of staff as we felt she could be a trainee but she insisted she was a specialist in this department. We were not served by anyone and in the end we had to leave the store and came back the following day.
When we walked in the manager had a very hostile attitude towards us and later they were commenting about us. We were then served by a big chap who told us we must hurry as the store was about to close. He then did his paper work and brought us the Microwave which turned out to be the wrong one when we opened the box. The following day I had to drive to Rochester to return this for the correct one and that store had non in stock and were very hesitant in even making a phone call to one of their branches in Maidstone saying that they are not allowed to call that store as they often don't answer their phones. We have now ended up with an unwanted wrong microwave and all the grief.

This company is shameless, who's staff have a disgusting attitude towards their customers at a number of branches and are unwilling to accept their mistakes and are deliberately fobbing off customers with the wrong products just to make a sale and put you on a goose chase making a return.

You say staff have a disgusting attitude towards customers at a number of branches, how do you know this ?

Poppie68

I often shop in Currys and have never ever encountered a problem in store at the buying stage or even when returning items....
Actually I don't think I have ever had a problem in any store, but then again I do have realistic expectations.

s_b

currys stink:D
i wanted a fridge because mine had packed in overnight,they offered to deliver me one nearly a week later:eek: they dont hold stock i n their vast large out of town branches???????????
i wanted a pvr, their prices instore were vastly bigger than on line
i went to richersounds for the pvr
i went to agroes for the fridge
i really try not to go i currys these days

no wonder i prefer to shop online