Currys and their customer service RE: Complaints

daytona0

DeanP wrote: »

We went to Currys in Sittingbourne to purchase a Freezer and a Microwave and were appointed by the manager to be served by a very young looking girl. We wanted to buy using a payment plan and were told we must spend minimum of £250.00 on at least one item before we qualify to take out this plan, we corrected told by her colleague that as long as both items total over £250.00 we qualify, she then went and checked with her colleague and realised we were correct but was still adamant that she was right, we requested to be served by a different member of staff as we felt she could be a trainee but she insisted she was a specialist in this department. We were not served by anyone and in the end we had to leave the store and came back the following day.
When we walked in the manager had a very hostile attitude towards us and later they were commenting about us. We were then served by a big chap who told us we must hurry as the store was about to close. He then did his paper work and brought us the Microwave which turned out to be the wrong one when we opened the box. The following day I had to drive to Rochester to return this for the correct one and that store had non in stock and were very hesitant in even making a phone call to one of their branches in Maidstone saying that they are not allowed to call that store as they often don't answer their phones. We have now ended up with an unwanted wrong microwave and all the grief.

This company is shameless, who's staff have a disgusting attitude towards their customers at a number of branches and are unwilling to accept their mistakes and are deliberately fobbing off customers with the wrong products just to make a sale and put you on a goose chase making a return.

They are a bunch of cowboys! they treat their customers like idiots and do best to ignore your problem once they have your money and will put you on a goose chase with answer phones. Just try ringing their support or complaints department and you will see what I mean. Their staff are rude and ignorant.

By a very unhappy customer!!!

Idiots

In fairness, but your problems probably started the moment you undermined the young girl who was likely simply trying to 'save face' after making a mistake.

LeeMcl1

I purchased a Sony TV on 2 November on line. The package was very good value. TV arrived quickly. Sadly, it was faulty. After 4 hours accross 3 phone calls they agreed to replace the TV.

Second TV arrived 11 November. Within a week I was convinced that this second Tv also had an issue ( which actually it does ) so I called again this time to return it. The message on the phone was "your call will be answered in under 6 minutes" 95 minutes later I was still on hold I called back later in the day, another 30 minutes on hold and I gave up. So I sent a nice polite email to customer services to have the TV picked up. No reply. A day or so later resent, no reply, 4 emails later still no reply. I am now beyond their 21 day return window. Which is massively unfair as I have tried time and again to contact them within the return window.

I am thinking about contacting my Credit Card company and stopping the payment. What else can I do ?? The TV is faulty and I have a £1000 bill to pay

wealdroam

LeeMcl1 wrote: »

I purchased a Sony TV on 2 November on line. The package was very good value. TV arrived quickly. Sadly, it was faulty. After 4 hours accross 3 phone calls they agreed to replace the TV.

Second TV arrived 11 November. Within a week I was convinced that this second Tv also had an issue ( which actually it does ) so I called again this time to return it. The message on the phone was "your call will be answered in under 6 minutes" 95 minutes later I was still on hold I called back later in the day, another 30 minutes on hold and I gave up. So I sent a nice polite email to customer services to have the TV picked up. No reply. A day or so later resent, no reply, 4 emails later still no reply. I am now beyond their 21 day return window. Which is massively unfair as I have tried time and again to contact them within the return window.

I am thinking about contacting my Credit Card company and stopping the payment. What else can I do ?? The TV is faulty and I have a £1000 bill to pay

Read MSE's Section 75 article and then contact your credit card supplier.

Nic99

I ordered online for a next day delivery. After paying the auto response came back saying it would be delivered in 5 days. Slightly peeved, I waited in on that date. Nothing. Went into the local store who told me I cannot have a refund until I receive and return the goods.

After the store representative Adam from Yeovil sat on the phone for 25 minutes he found out the items were in their Newark depot. He blamed Royal Mail for failing to make any collections in the past 5 days.

He refused to give me a refund stating I had to wait to get the goods. But currys still has the goods and my money. What can I do. I told him to enter a complaint. He politely told me to do it myself. I pinched myself to confirm I was actually real, alive, present and in person, reminding him I just had and that he should record that. He refused. I'm pretty sure I'm legally right.

If they never post out my goods how on earth can I get my money back?

wealdroam

Nic99 wrote: »

I ordered online for a next day delivery. After paying the auto response came back saying it would be delivered in 5 days. Slightly peeved, I waited in on that date. Nothing. Went into the local store who told me I cannot have a refund until I receive and return the goods.

After the store representative Adam from Yeovil sat on the phone for 25 minutes he found out the items were in their Newark depot. He blamed Royal Mail for failing to make any collections in the past 5 days.

He refused to give me a refund stating I had to wait to get the goods. But currys still has the goods and my money. What can I do. I told him to enter a complaint. He politely told me to do it myself. I pinched myself to confirm I was actually real, alive, present and in person, reminding him I just had and that he should record that. He refused. I'm pretty sure I'm legally right.

If they never post out my goods how on earth can I get my money back?

As you made the purchase online, I really cannot understand why you are contacting anyone in your local store. As for expecting a store to refund an online transaction...

You need to send an email to them cancelling your order - if that's what you want to do. There should be cancellation information on your order confirmation email.
They in turn need to refund you as soon as possible but in any case within 14 days of receiving you cancellation notice.

If they still do not do the right thing, contact your card issuer about a chargeback.

SuperCatman

The Customer Service department is broken, they are programmed to only apologise, I'm not sure what else they do!
52 minutes my last call to them, most of it on hold.
Emails to their Complaints Department go straight to the bin!

SuperCatman

Try not to buy on-line from currys, go to the store if you have to.
Better still, buy from someone else.