MyHermes - disgraceful

custardy

NikNox wrote: »

My Practice Manager intends to write to them, but we don't know who the local depot is as we are unable to get any information. Also, I paid the postage fee, so am I not therefore the customer? I have contacted the seller because I thought he should be warned not to use Hermes again, but he hasn't heard anything from them either!!

All this time spent,couldn't the person on reception simply sign whilst speaking on the phone?
You know the one with hearing difficulties on the phone

custardy

NikNox wrote: »

I kept my conversation with him in private messaging, so it has been kept quiet. I'm actually not stupid!

NikNox wrote: »

Erm, is there any need for this comment? If I do have a moan, it's always valid to me, and in this instance it's valid.

Bit like yourself when given helpful advice?

NikNox

custardy wrote: »

All this time spent,couldn't the person on reception simply sign whilst speaking on the phone?
You know the one with hearing difficulties on the phone

No, she was sat behind a half window, and so would have to stand up to sign for the parcel. Plus she's partially sighted, and needs to hold things very close to her face to see them (and yes, before anyone comments on that, she has special large text software on her computer!).

NikNox

custardy wrote: »

Bit like yourself when given helpful advice?

Meaning what exactly?

NikNox

arcon5 wrote: »

You could always book a 'collection' on the Hermes website, confront the driver when he gets to the practice then cancel the collection & get a refund (and yes Hermes do give refunds on failed collections).

But don't be surprised if the driver flips out

And knowing my luck, I'd get in trouble for not behaving in a professional way, whilst at work :rotfl: it is a good idea though!

Noctu

custardy wrote: »

All this time spent,couldn't the person on reception simply sign whilst speaking on the phone?
You know the one with hearing difficulties on the phone

What is that supposed to mean? Are you really insinuating that people with hearing difficulties can't use phones, modified or otherwise? Or that the OP is lying about that part?

FOREVER21

NikNox wrote: »

No, she was sat behind a half window, and so would have to stand up to sign for the parcel. Plus she's partially sighted, and needs to hold things very close to her face to see them (and yes, before anyone comments on that, she has special large text software on her computer!).

Whilst not condoning the conduct of the delivery driver , I think you are protesting too much, if your colleague was sitting behind a half window there was very little chance she would be hit on the head with the parcel.
Time to move on ,dwelling on the matter will cause you more upset, than it will the driver.

custardy

Noctu wrote: »

What is that supposed to mean? Are you really insinuating that people with hearing difficulties can't use phones, modified or otherwise? Or that the OP is lying about that part?

It was superfluous to the OPs issue
put in for dramatic effect

bris

So thats why we have to wait for hours in the local surgeries, the staff are all chasing up complaints they make about insignificant things.

NikNox

bris wrote: »

So thats why we have to wait for hours in the local surgeries, the staff are all chasing up complaints they make about insignificant things.

That's right, because we're all either chasing up "insignificant" complaints about someone being violent & aggressive towards us, and when we're not doing that we're doing our online shopping, bidding on EBay &.booking next year's holiday!

FYI, I sent one email from work, just after the "insignificant" event, which took me about 5 minutes because I can only type at around 120 wpm, on a good day when the wind is blowing in a northerly direction. As I'm part time, the
rest of my chasing has taken part in my own time. I do hope that's acceptable?