Co-operative Bank Shafting Me.

roebuck

:rotfl::rotfl::rotfl:

JuicyJesus wrote: »

One wonders how the OP would react had he been in the position of the phone rep, accused of stealing his money to spend on drugs and then sworn at for not giving someone more than £15 and a charge refund for a minor inconvenience despite being able to do little else. Presumably the just-above-minimum wages that phone banking reps get paid would justify his being ranted at for something that wasn't actually his fault.

No, I don't work for the Co-op (I actually slagged them off earlier in the thread), and the assertion that everyone in this thread does is hilarious - especially Lokolo, who I understand is not only above the level of a telebanking representative but lives in entirely the wrong geographical area to be a Co-op rep.

Archi_Bald

Goldiegirl wrote: »

It's not a matter of whether the customer is wrong or right - I'm not paid to be sworn at

Banks can, and will, close the accounts of people who are abusive to their staff.

John1993_2

Archi_Bald wrote: »

Banks can, and will, close the accounts of people who are abusive to their staff.

I wish it would happen more often. Call centre staff are not particularly well paid, always seem to try their best, and have to put up with horrendous treatment from abusive customers. People such as the OP likely make the bank, at best, a few tens of pounds per year, and so it's very little cost for the bank to do the right thing and stop dealing with them.

lolavix

John1993 wrote: »

I wish it would happen more often. Call centre staff are not particularly well paid, always seem to try their best, and have to put up with horrendous treatment from abusive customers. People such as the OP likely make the bank, at best, a few tens of pounds per year, and so it's very little cost for the bank to do the right thing and stop dealing with them.

You're right, it should happen more often. No one gets paid to be sworn at, it's just downright rude.

I've closed a couple of accounts after being sworn at repeatedly, but unfortunately it takes so long to get it all signed off!

Goldiegirl

I have to say, having worked in the banking world for many years ...... I have never actually had a customer use the 'f' word on the telephone or face to face.

I don't mind the customer venting a bit, just to let off steam, and sometimes a swear word slips out - I'll let that go.

But if the customer gets abusive, or lets too many swear words slip, I will pull them up on it.

To be honest, most of them will calm down a bit at that point.

Sometimes I will tell them that I'll have to put the phone down if they carry on .....again I've never actually had to hang up on them.

I've never been in a call centre roll, so I haven't had to deal with the abuse that these staff get.

But, in my private life I don't accept people using the 'f' word at me, or implying that I'm a thief or take drugs, so I certainly wouldn't accept it at work.

I'm not bothered if the customer makes my employer £10 a year or £10,000 a year , I don't accept that sort of behaviour, and I would end the conversation immediately.

Furthermore, I wouldn't speak to them again, unless they personally apologised to me, and acknowledged that they were completely out of order.