Co-operative Bank Shafting Me.

Wilkins

I find all this very strange. I have used Co-op online banking for years and never had the slightest problem and I'm not sure from the complaints here exactly what the problems are supposed to be.

Blackpool_Saver

Wilkins wrote: »

I find all this very strange. I have used Co-op online banking for years and never had the slightest problem and I'm not sure from the complaints here exactly what the problems are supposed to be.

I think you must be using a different bank :rotfl: even their own staff acknowledge the problem when you phone up !!!!


I see this promised accurate balance hasn't been delivered, I knew it wouldn't be. Balance and available balance still 4 days behind, (and both the same ;-) )they wouldn't know a balance if it bit them. Good job I keep and accurate run of my balance, but not everyone is capable. AND no other bank needs it, it is provided for you. Another thing with co-op is their website, it looks like a child designed it for for a year 7 project !!!

MamaMoo_2

platterfish wrote: »

They are changing it from this Monday coming, the available balance will show online, but not on the app just yet, long overdue.

This is a promise I'm given almost every time I complain about their shoite systems "oh, the correct balances will be available after our system is updated at the weekend". It's yet to happen.
They seem to go down for maintenance and updates every Sunday morning, but nothing ever comes of it.
I have genuinely never known such a terrible online banking system. Cannot wait for my new TSB account card etc. to arrive.

And for those saying "keep a manual record and you'll be fine", on several occasions I've bought something and the money has been earmarked, but when it's taken it's taken separately and the earmark remains. This would be fine if it was £5 or so, but it's usually on purchases over £150. It happened all the time with my Asda online shop, too, so I've had to stop shopping with them online.
If I banked with any other bank, I'd be able to see this, call up and rectify it. But with co op? I generally only find out when a card payment or DD gets returned and I have to phone up to figure out why.

Southend1

I haven't had a problem with Co Op bank myself. Their systems are not the most up to date but they seem to work fine for me. They also send me a statement every two weeks.

The problem here may simply be that using your card until it is declined as an indication of zero balance does not work.

As mentioned, retailers have a floor limit and don't check below a certain transaction value. Also some may take a number of days to process card transactions leaving you with an unexpected (forgotten?) debit several days after a purchase.

I tend to use my credit card for day to day spending and pay it off at the end of the month, partly because I get tesco points and partly so I don't risk running my current account so close to zero that I may go overdrawn.

Wyre

Pay at pump at Tesco doesn't come out immediately btw. I've had it where I know I only have £20 in the account (not Co-op) but I am authorised to buy up to £99 of fuel. The money leaves the account a few days later. This is a nightmare if you have assumed it will go immediately and not taken it into account for you budgeting.

MamaMoo_2

Southend1 wrote: »

The problem here may simply be that using your card until it is declined as an indication of zero balance does not work.

As mentioned, retailers have a floor limit and don't check below a certain transaction value. Also some may take a number of days to process card transactions leaving you with an unexpected (forgotten?) debit several days after a purchase.

I tend to use my credit card for day to day spending and pay it off at the end of the month, partly because I get tesco points and partly so I don't risk running my current account so close to zero that I may go overdrawn.

I keep an accurate list of everything I spend on my phone, including my up-to-date balance.
When I'm fairly sure there's £150+ in there and try to spend £15-20 and my card gets declined, I then have to ring the bank only to be told that company X has debited separately to the earmarked funds, and I then have to wait 20 odd minutes being passed around until I find the department that will remove said earmark.

I have a Cashminder account, and as such every transaction is supposed to be authorised, and it will apparently not work at places like pay at pump, so forgotten/non earmarked transactions shouldn't be an issue.

I don't have a credit card, and therefore that option isn't really useful for me. As a stay at home mom, I wouldn't be eligible for one with a good interest rate anyway, and as my husband has only been self-employed for a few months and is on a low income, I'm guessing the same would be said for him.
Either way, I have no intention of putting marks on our credit files to find out.

innovate

MamaMoo wrote: »

I don't have a credit card, and therefore that option isn't really useful for me. As a stay at home mom, I wouldn't be eligible for one with a good interest rate anyway <snip>
Either way, I have no intention of putting marks on our credit files to find out.

If you are disciplined and pay off your credit card in full every month, it doesn't matter what interest rate it comes with since you will pay exactly zero percent.
Applying for, and having, a credit card will show on your credit file but unless you default on payments it will have no negative effect on your creditworthiness. If anything, a credit card that is always paid in full will show that you are able to manage your credit.

MamaMoo_2

innovate wrote: »

If you are disciplined and pay off your credit card in full every month, it doesn't matter what interest rate it comes with since you will pay exactly zero percent.
Applying for, and having, a credit card will show on your credit file but unless you default on payments it will have no negative effect on your creditworthiness. If anything, a credit card that is always paid in full will show that you are able to manage your credit.

Considering I'm unemployed, my best bet would be something like Vanquis or something, and I'm really not looking towards a credit card.
Other than my contract phone, I generally don't do credit. I really do t see the point in a credit card when I've got a debit card and so has my husband.
Also, with my husband being self employed, income is variable. For me, it's easier to just spend what you know you have, rather than use a credit card and potentially overspend.

For me, I'd rather spend my money, not someone else's, that way I'm not indebted to anyone.

roebuck

Hi all.

Finally over and dealt with.

Or should i say dealt with, but still clueless and no explanation.

Received a call from someone from the co-op bank today, acknowledging my grievence, tried to tell me a load of old flannel, that i had inadvertently withdrew above my limit, and that the ATM that i used had not been updated.

Grrrr

I reminded this person ever so politely, that communication is a wonderful thing, and that they should put it into there staff training.

I reminded him that the balance that i had been wrongly given, was from a ATM machine located within a co-operative branch, and if he had listened to his colleague who had passed this on to him he would have known this, if she passed this info on that is, hence communication is wonderful...

Anyway after going over all my transactions leading up to this error, he tells me that everything was in order, and there was no reason for the letter to be sent out to me, or me having my £25.00 held any longer, and this would be reimbursed immediately, then more apologies, i was getting bored and angry at this stage, and told him in no uncertain terms what i thought, and that i wanted to know what the problem was, and hopefully avoid this happening again.

Nothing, just more mumbo jumbo, systems, IT glitch, all pretty much BS.

Told me that he had transferred the £25.00 back into my account, and we are sorry for the inconvenience of it all, and it would never happen again.

Thats all well and good i told him, but what about the costs to me, petrol, car parking fees, for me going to the bank to sort this little mess out.

Offered me fifteen pounds, as a gesture of goodwill, and would i please complete a customer service questionnaire over the phone with him.

Now i was livid, and i told him, £15.00 and you want me to complete a FXXXXXG questionnaire, you cant even tell me whats created this problem, no wonder you cant find your seven hundred million, and put the phone down.

Ten minutes later he rings back.

Asks me not to swear at him, and apologises regarding the questionnaire, and says he has been authorised to pay me £75.00 for my troubles, and would there be anything else.

Just like that, still none the wiser.

Grrrrrr

Goldiegirl

Great.

You eff and blind and generally kick off.

I hope you apologised for swearing when he called back.