Co-operative Bank Shafting Me.

roebuck

Goldiegirl wrote: »

Great.

You eff and blind and generally kick off.

I hope you apologised for swearing when he called back.

Hi

No i dont generally swear, i was just so frustrated with the lack of help from the co-op representatives.

He did laugh when i asked him has he stuck my money up his nose in powder form.

Goldiegirl

roebuck wrote: »

Hi

No i dont generally swear, i was just so frustrated with the lack of help from the co-op representatives.

He did laugh when i asked him has he stuck my money up his nose in powder form.

Put it this way.....he's a lot more tolerant than I am

Lokolo

roebuck wrote: »

Hi

No i dont generally swear, i was just so frustrated with the lack of help from the co-op representatives.

He did laugh when i asked him has he stuck my money up his nose in powder form.

He works on the phone, he's not a IT development manager who knows the ins and outs, all the defects with the current systems is he?

He can't tell you something he doesn't know.

Idiot.

bengal-stripe

roebuck wrote: »

I reminded this person ever so politely, that communication is a wonderful thing, and that they should put it into there staff training.

I reminded him.....if he had listened to his colleague who had passed this on to him he would have known this,

i was getting bored and angry at this stage, and told him in no uncertain terms what i thought,

Nothing, just more mumbo jumbo, systems, IT glitch, all pretty much BS.

Thats all well and good i told him, but what about the costs to me....

Now i was livid, and i told him, £15.00 and you want me to complete a FXXXXXG questionnaire, you......and put the phone down.

Temper, temper!!! - That "ever so politely" didn't last very long.

roebuck

Lokolo wrote: »

He works on the phone, he's not a IT development manager who knows the ins and outs, all the defects with the current systems is he?

He can't tell you something he doesn't know.

Idiot.

Idiot???

Nice.

He works on the phone?

He,s not a IT development manager?

Could i ask you a little question...

How do you know what he was/is, and what he does??

How can you decide all this and call me an idiot.

It wasnt you i dealt with was it!!

And that is why you are a little touchy on this subject, tut tut.

Now to be fair, if he is none of the things you mention, then why are they getting this person to ring me, and putting him in such a crap position.

I dont want to talk to somebody who makes no sense whatsoever but to themselves.

Why dont they get somebody on the phone who can answer simple questions.

And to you Sir, could you please refrain from calling me an Idiot, as i can assure you, i am many things, but not that.

leeroy2009

seems a lot of "shafting" has been going on at that bank...and not just the customers - lol

roebuck

bengal-stripe wrote: »

Temper, temper!!! - That "ever so politely" didn't last very long.

LOL i know..

But honestly, if you were me and had to listen to the blatant lies they told me, i said in one of my posts, that £25.00 is not a lot of money, but the principal of it is, when you know your right and know for a fact that who you are tackling are wrong, yet insist on hoping you will listen to the BS and go away.

Well i wont.

And i sense a couple of resident co-op folk do not like this thread.

Calling me an idiot etc

roebuck

Goldiegirl wrote: »

Put it this way.....he's a lot more tolerant than I am

OOOHHH

And when do you decide that your customer is wrong and you are right, and put the phone down?

Dealing with unhappy customers is part and parcel of any job, and if you do not like being told, instead of doing the telling, then you are a product of bad management, or someone who lacks any sense of fairness.

Goldiegirl

It's not a matter of whether the customer is wrong or right - I'm not paid to be sworn at

JuicyJesus

One wonders how the OP would react had he been in the position of the phone rep, accused of stealing his money to spend on drugs and then sworn at for not giving someone more than £15 and a charge refund for a minor inconvenience despite being able to do little else. Presumably the just-above-minimum wages that phone banking reps get paid would justify his being ranted at for something that wasn't actually his fault.

No, I don't work for the Co-op (I actually slagged them off earlier in the thread), and the assertion that everyone in this thread does is hilarious - especially Lokolo, who I understand is not only above the level of a telebanking representative but lives in entirely the wrong geographical area to be a Co-op rep.