Attn Mikey Bach

mikey_bach

Given the dates and what you have said on here, YES
you are entitled to some arrears
If they have said you are getting £184, and that is the figure that is on the screen
this ties in with the entitlement letter they said you just a week ago.
Ok you may not have been entitled to ESA conts but you would have been entitled to ESA IB.
When the WTC finished you should have got SMI and payment for your partner from July.
If they have overpaid you ESA conts then it official error up to July
not your fault.
They may offset some ESA after July to date if they have paid to much conts, but How have they made this mistake????
But you are owed arrears
Think you do need to speak to a team leader and get to the bottom of it
or a call back from the ESA Maintenance team then another from the Mortgage team.
Think you need to mention the words I want to make a complaint

wife25

mikey_bach wrote: »

Given the dates and what you have said on here, YES
If they have said you are getting £184, and that is the figure that is on the screen
this ties in with the entitlement letter they said you just a week ago.
Ok you may not have been entitled to ESA conts but you would have been entitled to ESA IB.
When the WTC finished you should have got SMI and payment for your partner from July.
If they have overpaid you ESA conts then it official error.
not your fault.
Think you do need to speak to a team leader and get to the bottom of it

It was definitely an error Mikey because the lady said " they would not recover the overpayment back from me"

mikey_bach

ok will work out the figures

if I were processing your claim
you have been overpaid and under paid since july
overpaid £106.50 - 95.01 = 11.59
but under paid £36.35 for your partner - £11.59 OP = £24.76 arrears due
so I reckon you are now owed £24.76 per week for your partner from July.
given on what you have now said, the OP from July will be been off set, but they may not do this and pay you £36.35 for your partner, but I think they will.offset from July and pay you £24.76

And the arrears of the SMI £41.89 are still due from July from when WTC ceased

This is now a bigger mess and may take a bit longer but should come to pass
Bless you

wife25

mikey_bach wrote: »

ok will work out the figures

Thank you I appreciate that very much

wife25

Yes I agree wholeheartedly a huge mess indeed.
But at least I will hopefully get my correct benefit on Tuesday. I can check my bank on Monday to see whats going in. If its still messed up I will have no choice but to go into town and see CAB. You have been wonderful. You truly are an :A.

mikey_bach

you have been both overpaid and under paid since July
overpaid Conts £106.50 - 95.01 due IB = 11.59

but under paid £36.35 for your partner - £11.59 OP = £24.76 arrears due a week from July
so I reckon you are now owed £24.76 per week for your partner from July.

given on what you have now said, the OP from July will be been off set, but and there is a but they may not do this and pay you the £36.35 for your partner, but I think they will offset from July and pay you £24.76

And the arrears of the SMI £41.89 are still due from July from when WTC ceased

This is now a bigger mess and may take a bit longer but should come to pass

Keep your CAB appointment they are really good and will hep you.
Cant understand how they processed it Conts when you were not entitled but stranger things have happened.. Hope you get it sorted very soon

epitome

Do you and your partner have savings over £16,000 ?

When you phone ESA again don't ask for a team leader there is no point - because the team leader will be a contact centre team leader and they will be able to do nothing and tell you nothing that the first agent you speak to won't be able to do or tell you.

What you need to ask for is a callback from the ESA claims maintenance. When they call you, confirm with them if you are now on ESA C only or ESA IR only

If you are on ESA C only there will be no mortgage help
If you are on ESA IR only there will be mortgage help.

And you can ask what rate you are on and when will your mortgage arrears be paid
And when will your ESA IR arrears be paid (working tax now being removed from July)

If you don't get the callback - and they did not try to call you, you can ask for a priority 1 hour call. If they did try to call you and you missed the call then you can ask for another standard callback. But if the next person you speak to can answer the questions from the notes you may feel there is no need for a callback.