Mobile Phone Contract - Price Rise Refunds

muse213

Thanks for clearing that up! One other thing, don't need to change anything in the relevant documents drop down box do we? And just check the "I have other evidence that i will send by email/post" box. Will do it after i finish work.

ulaggy

Don't remember seeing a relevant documents drop down box. I perhaps didn't pay attention to it!

I filled in the bits as required, according to RC's stuff, changed the bits to make it relevant for me (such as asking for £36 per item in the compensation bit as my contract was £36 when I signed up in 2012!) and all that. I submitted it, got my response email saying to send in supporting evidence. Appendix 1 was the stuff RC but, editted to fit my circumstances. Appendix 2 was my email correspondence - I included the to/from/subject line / date info as well as the contents. Appendix 3 was a photo of the letter I received.

So that's all submitted, and now I guess I just have to sit and wait!

spueli

Signed up just to say thanks to RandomCurve. Your help has been immensely useful and if only one person wins overall, i'd say it's been worth it. I've sent my first email to EE today (received the letters between 10th and 15th April but I was away so only just had a chance today) - hopefully I'll get a CISAS response and then submit the claim as you've said.

I'd say everyone owes you a massive beer (or other stiff drink!)

danielsheard

Just want to say a huge thanks to RandomCurve for all the information and help you've provided us with, massive thanks.

Im just going through the CISAS response now, and have one question, when filling in our appendix 2, are we screen-shotting the emails, or should we just copy and paste all the emails?

Cheers

muse213

CISAS application sent off, evidence submitted in two emails! Appendix 1 for the information RC provided (thank you ever so much RC) and another email sent off with Appendix 2 which had all the emails i have sent and recieved, including the letter they sent me, which i just copied and pasted in. Now all I have to do is wait! Hopefully some good news will come out of this!

Cannot thank you enough RC, you really are a helpful person, we couldnt of done this without your help!

ulaggy

Anyone else have an email back from
postmaster@idrs.ltd.uk saying that your email to info@cisas.org.uk has been delayed?

"This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

info@cisas.org.uk

Confidentiality and Disclaimer Notice

Unless otherwise agreed expressly in writing by an authorised
employee of IDRS Ltd, this communication is to be treated as
confidential and the information in it may not be used or
disclosed except for the purpose for which it has been sent. If
you have reason to believe that you are not the intended
recipient of this communication, please contact the sender
immediately.

IDRS Ltd may monitor email traffic data and also the content of
email for the purposes of security and staff training.

WARNING: Computer viruses can be transmitted by Email. IDRS Ltd
virus scans all email sent and received by its systems but the
recipient should also check this Email and any attachments for
the
presence of viruses. IDRS Ltd accepts no liability for any
damage caused by any virus transmitted by this Email.
Final-Recipient: rfc822;info@cisas.org.uk
Action: delayed
Status: 4.4.7
Will-Retry-Until: Mon, 5 May 2014 14:10:39 +0100"

Weird. Very weird!

corsaman2002

Hello,


Thanks to RC. I have sent everything off to CISAS now and just await their response.


We will see if EE has hatched a deal with them to now allow any claims.

muse213

ulaggy, had that email come through this afternoon whilst at work, probably because its a weekend!

ulaggy

muse213 wrote: »

ulaggy, had that email come through this afternoon whilst at work, probably because its a weekend!

Made me nervous! I've pretty internet savvy and it reminded me of those emails you'd get when you've sent an email to a non-existent address or the attachment you've sent is too big. That's normally the only time you'll see email from postmaster.

Unless I get an acknowledgement email by say lunchtime tomorrow, I'll fire off an email just asking if they received it. Don't want them to close my case because info didn't make it through

claireb1

Must sort this tomorrow thanks RC. Is option saving EE emails as files? To attach over?