Mobile Phone Contract - Price Rise Refunds

jon1555

Just a quick idea for timeframe for people, following the cisas cases from the terms and conditions change;

Claim submitted

Cisas will take 5 days to confirm and send claim to ee

Ee have 10 days to submit a defence ( and they'll take the full 10 days )

Ee may also be granted a 3 day extension if they don't have their defence in on time.

Cisas will then forward the defence to you, but can be upto 5 days after ee have submitted it to cisas .

You then have 5 days to submit a reply to the defence.

Cisas will then take upto 5 days to appoint an adjudicator.

Then once with the adjudicator it can take upto three week for them to reach a decision.

If your claim succeeds you then need to accept the claim (you have 6 weeks to reply)

Once accepted ee normally have about a month to cancel contract, provide PAC etc

All time frames are working days too, they don't count weekends as days!

One of our cisas claims that won was started on the 27th February and we received our PAC last week ( we accepted the decision straight away )

nick282

Hi guys, emailed using a template & just got this back. Any advise would be appreciated.

---

Thank you for your email, received in the Executive Office, I have been asked to respond on behalf of EE.

I am sorry you are unhappy with the recent increase to our prices and some of our services. As a company we are committed to investing significantly in our network and work hard to give the best value for our service, we have in this instance tried to keep these increases to a minimum. However due to rising business costs linked to inflation we have had to revaluate our pricing structure.

In this instance, the increase to price plans is in line with RPI at 2.7 percent and compliant with the Terms and Conditions of your contract. Our Terms and Conditions give us the right to increase the cost of our services and this change does not give you a right to terminate your contract. Please refer to clause 7.1 in your Terms and Conditions.

Whilst I understand this is not the outcome you were looking for, I trust I have clarified EE's position regarding this matter.

Yours sincerely

Victoria Hunt
Executive Office, EE

Mikmonken

My application submitted.

I'll keep you posted

On a separate note (off topic), can anyone point me to where EE's price for text and picture messages outside of contract are? I have two prices in mine £0.33 and £0.333

as a price pre VAT £0.333 seems an odd price, and my online bill when i go to select the items outside bill, goes to a dead link, my google search showed nothing.

Mikmonken

nick282 wrote: »

Hi guys, emailed using a template & just got this back. Any advise would be appreciated.

---

Thank you for your email, received in the Executive Office, I have been asked to respond on behalf of EE.

I am sorry you are unhappy with the recent increase to our prices and some of our services. As a company we are committed to investing significantly in our network and work hard to give the best value for our service, we have in this instance tried to keep these increases to a minimum. However due to rising business costs linked to inflation we have had to revaluate our pricing structure.

In this instance, the increase to price plans is in line with RPI at 2.7 percent and compliant with the Terms and Conditions of your contract. Our Terms and Conditions give us the right to increase the cost of our services and this change does not give you a right to terminate your contract. Please refer to clause 7.1 in your Terms and Conditions.

Whilst I understand this is not the outcome you were looking for, I trust I have clarified EE's position regarding this matter.

Yours sincerely

Victoria Hunt
Executive Office, EE

You need to send a chase copying in OFCOM so that that EE refer you CISAS, see post #175

Good luck

pau1200

Hi,

i have a couple of questions before i send of my claim.

Im quite sure when i agreed to the contract (sep 2012) it was originally £35 per month, its now £37.18 and after the next hike it will be £38.18 so in less that 2 years my price is 9% more, so does the first part apply or is it current price + increase?

When current price is mentioned is that ex vat or inc vat?

bobbyh1982

I made a bit of a mess of my Appendix sending! They have all gone though eventually - should I start again or will I be OK?

Thanks!

zcakg26

Hello guys, I sent my first email to EE using Randomcurve's template on post #165, sent on the 1st May 2014. Got a reply on the 6th May 2014.

This is what the Email says:

Dear Mr XXXXXXXXX,

Thank you for your email, received in the Executive Office, I have been asked to respond on behalf of EE.

I am sorry you are unhappy with the recent increase to our prices and some of our services. As a company we are committed to investing significantly in our network and work hard to give the best value for our service, we have in this instance tried to keep these increases to a minimum. However due to rising business costs linked to inflation we have had to revaluate our pricing structure.

In this instance, the increase to price plans is in line with RPI at 2.7 percent and compliant with the Terms and Conditions of your contract. Our Terms and Conditions give us the right to increase the cost of our services and this change does not give you a right to terminate your contract. Please refer to clause 7.1 in your Terms and Conditions.

Whilst I understand this is not the outcome you were looking for, I trust I have clarified EE's position regarding this matter.

Yours sincerely

Victoria Hunt
Executive Office, EE

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We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you.

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Would just like some advise on what to follow up with, all advise will be greatly appreciated.

Thank you

Mick_Cranes_Sidestep

CISAS application submitted. Thanks to Random Curve for his guidance. I have two phones on my contract so will see how this pans out now.

RandomCurve

bobbyh1982 wrote: »

I made a bit of a mess of my Appendix sending! They have all gone though eventually - should I start again or will I be OK?

Thanks!

Should be okay - give CISAS a call - they are pretty good on the phone - and check the have everything.

RandomCurve

zcakg26 wrote: »

Hello guys, I sent my first email to EE using Randomcurve's template on post #165, sent on the 1st May 2014. Got a reply on the 6th May 2014.
.......

Would just like some advise on what to follow up with, all advise will be greatly appreciated.

Thank you

See post #175 - may need a little editing.