MSE News: Virgin Media customers face 6.7% price hike

Former_MSE_Helen

"The average Virgin Media customer will pay 6.7% more from 1 February 2014..."

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The average Virgin Media customer will pay 6.7% more from 1 February 2014, but broadband speeds are increasing




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Nidge

Interesting, we got Virgin BB, TV (M+) and basic phone line, about a year ago.

I'd like to know if I can ditch the TV & phone line as a result of these incoming hikes?


I'd most like to ditch the phone line as we NEVER use it.

20aday

Nidge wrote: »

Interesting, we got Virgin BB, TV (M+) and basic phone line, about a year ago.

I'd like to know if I can ditch the TV & phone line as a result of these incoming hikes?


I'd most like to ditch the phone line as we NEVER use it.

It's probably not much help to you but I'm on broadband only with Virgin Media.

So I'd have thought you'd be able to get rid of the TV & phone package in due course.

My price increased at the start of October 2013 so I'm confused because when I pre-registered my interest in the 152mb service it said it'd be available to me at no-extra monthly cost?

I stupidly DIDN'T capture the screen before clicking the button to proceed :eek:

Netwizard

I'm on Broadband only but whats that now...3 price rises within 12 months? Madness.

I really need to get my finger out and switch my broadband to something more reasonable!

veryintrigued

20aday wrote: »

It's probably not much help to you but I'm on broadband only with Virgin Media.

So I'd have thought you'd be able to get rid of the TV & phone package in due course.

My price increased at the start of October 2013 so I'm confused because when I pre-registered my interest in the 152mb service it said it'd be available to me at no-extra monthly cost?

I stupidly DIDN'T capture the screen before clicking the button to proceed :eek:

Same here on the bits in bold.

Does this mean us broadband only customers are to be subjected to yet another pricerise?

kangadoo

From the article:

Virgin Media says you have 30 days from receiving a letter or email informing you of the price rises to tell it you want to leave your contract – in which case, you'll be able to do so penalty-free.

Anyone with a new landline, broadband, and mobile contract, including bundled contracts in some cases, which begins after 23 January will be able to leave their provider penalty-free if it ups prices mid-term, after Ofcom clarified its rules

I'm just slightly confused at the placement here and am looking for clarification - does that mean Virgin are allowing people to leave (within 30 days) BEFORE the Ofcom rules come into play in January?

Currently frustrated with my service and the thought of paying more for it - :mad: So I would consider leaving early, if I can.

Nidge

I'm really happy with the BB and signed up for the free uplift to 150Mb.

Then I noticed it wasn't coming until 2014!! :rotfl:

Anyway, currently on 60Mb and would like to definitely ditch the phone line and I think we'll keep the TiVo box for the moment, until I can narrow down a Freeview replacement.

ahxcjb

Nidge wrote: »

I'm really happy with the BB and signed up for the free uplift to 150Mb.

Then I noticed it wasn't coming until 2014!! :rotfl:

Anyway, currently on 60Mb and would like to definitely ditch the phone line and I think we'll keep the TiVo box for the moment, until I can narrow down a Freeview replacement.

DON'T BE FOOLED by the Virgin Media propaganda. Virgin previously said that people would get 'free' speed increases (then promptly increased prices a month later!) yet 12 months on many still haven't had their 'free' upgrades. Those that had their downstream speeds doubled (as I did) were still stuck on the same old upload speed (3mbit is not at all appropriate in 2013).

Virgin Media are con artists. Don't give them your money.

20aday

veryintrigued wrote: »

Same here on the bits in bold.

Does this mean us broadband only customers are to be subjected to yet another pricerise?

Hence my confusion.

When I opted into the speed increase it told me it'd be available to me at no extra monthly cost.

So we've either had a price rise before the new speeds come into force (and before anyone else) or we're going to be hit with our fourth price hike now.

20aday

kangadoo wrote: »

From the article:

Virgin Media says you have 30 days from receiving a letter or email informing you of the price rises to tell it you want to leave your contract – in which case, you'll be able to do so penalty-free.

Anyone with a new landline, broadband, and mobile contract, including bundled contracts in some cases, which begins after 23 January will be able to leave their provider penalty-free if it ups prices mid-term, after Ofcom clarified its rules

I'm just slightly confused at the placement here and am looking for clarification - does that mean Virgin are allowing people to leave (within 30 days) BEFORE the Ofcom rules come into play in January?

Currently frustrated with my service and the thought of paying more for it - :mad: So I would consider leaving early, if I can.

From the wording it strikes me as this: you'll get a letter telling you your price is going to increase. Once you get this, contact them and tell then you aren't happy with your service and you're abandoning ship.

The latter means anyone from January 2014 can ditch their contracts if prices rise mid-term (penalty free) whereas before you either had to like it and lump it (especially if the increase was below the rate of inflation) or pay a fee to escape.

clayts

One point to note - log in to your online billing account and at the top of the page you will be invited to pre-register for a projected speed upgrade (download not upload, mind).

For example, for me, I will get an uplift to 50MB from around July time. I can pre-register now for this.

I thought this uplift was supposed to be automatic, so why do I need to pre-register for it ? I suspect they are trying to tie people down to a new 12 month contract

Suffice to say I won't be signing anything yet until my suspicious-o-meter is in the 'safe zone'

Screenshot : http://prntscr.com/23qywa