Advice needed- Screwed over by Ryanair!

peachyprice

likelyfran wrote: »

1) Only flight/gate showing on board was attended on time.

2) "With 35 mins still to go about 11 people all on separate bookings made themselves known that we had all gone to the only gate showing on the board. We were informed someone would collect us to take us to the right gate, they arrived an hour later after the flight had gone without us."

What part of that ^^ did you (all) not understand??

I don't understand why anyone would not seek assistance if their flight was not on the board, go to a gate for the wrong flight, then just sit back for an hour and wait for someone to collect them, knowing they would miss the flight.

SaveTheEuro

cherabelle wrote: »

With 35 mins still to go.....We were informed someone would collect us to take us to the right gate, they arrived an hour later....

Staff at the wrong gate informed us it happens everyday and yesterday 52 people had the same problem and where left standed.


C X

Who informed you that you would be collected - the person Ryanair posts at wrong gates?
Who was the person that arrived an hour later - a member of the Ryanair collection staff?
Did you sincerely believe that 52 passengers were stranded?

jillie1974

peachyprice wrote: »

I don't understand why anyone would not seek assistance if their flight was not on the board, go to a gate for the wrong flight, then just sit back for an hour and wait for someone to collect them, knowing they would miss the flight.

any excuse to say Ryanair are rubbish

opinions4u

GlennTheBaker wrote: »

This is a screenshot from tomorrows Stansted departure information.

I think it's time the airport / airlines agreed to change the scheduled departure time of one flight by five minutes to help reduce confusion.

The OP has hopefully learned that flight number is king.

Pollycat

GlennTheBaker wrote: »

This is a screenshot from tomorrows Stansted departure information.

So - are we to believe that the day the OP flew (or attempted to fly) that this flight - although sceduled and clearly operational - was omitted from the Departure board?

likelyfran - still think this is correct?

likelyfran wrote: »

Er..... ONLY flight on board for time of flight was for Dusseldorf (and none for 'Weeze')?? There wasn't one for any other carrier.

marsman802

If we're being honest that sort of scheduling shouldn't be allowed.
It's not wrong it just lends itself to confusion.

At that time of the morning, when you're in a rush, I can see some people making mistakes.
Not me, touch wood, but then I have an eye of detail.

I do wonder if the other flight had people miss that.
I'm trying to think of other situations where this could happen outside the airline industry? Any ideas all?

Pollycat

marsman802 wrote: »

If we're being honest that sort of scheduling shouldn't be allowed.
It's not wrong it just lends itself to confusion.

At that time of the morning, when you're in a rush, I can see some people making mistakes.
Not me, touch wood, but then I have an eye of detail.

I do wonder if the other flight had people miss that.
I'm trying to think of other situations where this could happen outside the airline industry? Any ideas all?

So airlines should revise their schedules because some people can't distinguish between FR3252 and AB8893?

Really?

Talk about a nanny state!

If you can't read 2 letters and 4 numbers on a board, you shouldn't be in an airport without assistance.

And don't you think that 'Weez' on the board kind-of gave a big hint to the correct flight?

opinions4u

Pollycat wrote: »

So airlines should revise their schedules because some people can't distinguish between FR3252 and AB8893?

Really?

The inability to distinguish between 7.25 Dusseldorf is clearly the problem.

Talk about a nanny state!

I'd say making a scheduling change would be considering the needs of the customer.

If you can't read 2 letters and 4 numbers on a board, you shouldn't be in an airport without assistance.

And don't you think that 'Weez' on the board kind-of gave a big hint to the correct flight?

While I tend to agree with you, people do find airports stressful and do make mistakes.

Delree

This is a harsh lesson that op has had to learn the hard way it seems

Mulder00

If anyone owes the OP an apology, it's Air Berlin because they told them to stay put when clearly they should have gone to find the right gate.

I do find it very strange that 11 passengers would sit around waiting to be collected beyond the scheduled departure time.

Don't know what happened with the departure board, but probably as the OP was there in good time, the flight wasn't on the board yet. As per screenshots, the AB flight is listed above the Ryanair flight, so that's also likely...