My house damaged by estate agent.

Gordon_Hose

Some of the posts in this thread are downright !!!!!!.

The wheres, whys and what for's are irrelevant. The EA has already admitted their representative damaged the floor and have agreed to repair it.

OP - send a letter of complaint requesting a resolution within x days, if that is ignore then a letter before action.

MamaMoo_2

It's common knowledge to most women that wearing stilettos will damage many floors. As has been said, it's essentially like walking on a nail and will leave dents in a lot of floors, I'd say realistically, carpet is the only one you can confidently walk on in stilettos.
As an EA, she shouldn't have had to be told to remove her shoes, she does this job for a living and should know the risks and as such put on a more suitable pair of shoes. It's why many EAs IME wear either flats or court shoes.
Yes, they may be "fashionable", but they are impractical in her line of work.
If she's done this to OP's floor, how many others has she damaged?
I know that if I'm wearing heels, I need to remove them prior to walking on someone's floor (as I'm on the heavier side), and as such, when viewing properties in the past, I have worn flats or chunky-heeled shoes.

pmlindyloo

jimpip1 wrote: »

Hi having signed up with a estate agent to sell my house all was going well until they showed around a possible buyer. The estate agent did not take off her high heels and proceeded to put 80 dents in my kitchen and hallway flooring (vinyl). I then phoned the company that put the flooring down to see if it could be mended in some way. They told me it would need replacing. I have phoned and complained the boss come to look and confirmed that it was the sales lady fault. I told him that it needed sorting he seems to think it can be mended and will get somone to come and take a look. However this has not happened yet. I am not sure where to go from here as I can see this could end up ending in the estate agent trying not to fix it and hoping the house sells. I dont want to just leave it so is there something I should be doing to cover myself in the meantime. Sorry this is such a long post but its my first and its best to put all the facts. Many thanks

You need to follow up your conversation with a formal letter to the estate agents detailing the damage (photographs), the date it happened, how it happened and the estimates for replacement. Keep a copy and free receipt form the post office.

If the estate agents is part of a chain then CC the letter to the Head Office.

The estate agents should have liability insurance to cover this sort of incident and in the end it is up to the estate agent to claim on their insurance and see if they will pay out under the circumstances.

All estate agents should have directives that they give to their employees when viewing houses and not wearing stilettoes is an obvious part of the directives. If such a directive is not part of the estate agents good practice then that is not your concern.

Give them 7 days to reply to your letter and then start a small claims online.