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My house damaged by estate agent.
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jimpip1
Posts: 3 Newbie
Hi having signed up with a estate agent to sell my house all was going well until they showed around a possible buyer. The estate agent did not take off her high heels and proceeded to put 80 dents in my kitchen and hallway flooring (vinyl). I then phoned the company that put the flooring down to see if it could be mended in some way. They told me it would need replacing. I have phoned and complained the boss come to look and confirmed that it was the sales lady fault. I told him that it needed sorting he seems to think it can be mended and will get somone to come and take a look. However this has not happened yet. I am not sure where to go from here as I can see this could end up ending in the estate agent trying not to fix it and hoping the house sells. I dont want to just leave it so is there something I should be doing to cover myself in the meantime. Sorry this is such a long post but its my first and its best to put all the facts. Many thanks
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First out in a written complaint to the branch manager, with photos and the details of when the incident occurred and who did it. In that letter give them a reasonable period, say 7 or 14 days, to respond in writing with their proposed remediation.
If they go over the deadline or you don't like the response take it up with the MD. Dont let them fob you off with words or phone calls, you want everything in writing.I'm a qualified accountant but please make sure you get expert advice as any opinion is made in a private capacity.
"A goal without a plan is just a wish" Antoine de Saint-Exupery
Mortgage overpay 2012: £10,815; 2013: £27,562
Mortgage start £264k, now £232k0 -
So, what happens when you walk on it in outdoor shoes?0
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Hmmm. Oddd. Are you saying that no women will ever be able to walk in the hallway with high heels?Hi having signed up with a estate agent to sell my house all was going well until they showed around a possible buyer. The estate agent did not take off her high heels and proceeded to put 80 dents in my kitchen and hallway flooring (vinyl). I then phoned the company that put the flooring down to see if it could be mended in some way. They told me it would need replacing. I have phoned and complained the boss come to look and confirmed that it was the sales lady fault. I told him that it needed sorting he seems to think it can be mended and will get somone to come and take a look. However this has not happened yet. I am not sure where to go from here as I can see this could end up ending in the estate agent trying not to fix it and hoping the house sells. I dont want to just leave it so is there something I should be doing to cover myself in the meantime. Sorry this is such a long post but its my first and its best to put all the facts. Many thanks
Personally I would say the floor is not very good if one can't walk on it in high heels.0 -
I feel your pain, I did this accidentally with my new floor, I wore stilettos and it caused major dents. The flooring was very expensive so I think this is an issue with cheap or expensive laminates. Other types of heels don't seem to cause an issue. Good luck in getting some compensation out the EA.0
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I think that the viewer is the one to claim fromYou might as well ask the Wizard of Oz to give you a big number as pay a Credit Referencing Agency for a so-called 'credit-score'0
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Personally I would say the floor is not very good if one can't walk on it in high heels.
Our school hall had expensive parquet flooring - stiletto heels not allowed because of potential damage to the surface.0 -
do you have a visual disability?Blackpool_Saver is female, and does not live in Blackpool0
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Sorry, misread it. Something about the font you used ....marliepanda wrote: »What?
The EA had the high heels on. How is that in any way the viewers fault?You might as well ask the Wizard of Oz to give you a big number as pay a Credit Referencing Agency for a so-called 'credit-score'0
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