yup its peel centre again

noney82

hello all, The driver entered the car park at 16;12 and left 55 mins later. The driver just received pnc 24/10/13. The driver took kids to KFC on Easter Sunday and was parked in a space that says it's for KFC customers. 55 mins later left. When the driver went in the woman on the till in KFC said it was ok to park in the bays at the side of the building. Now the driver has a fine. Have just been reading smjohnsons21 thread and she said she contacted the peel centre owners. Have just rang them myself([peel.co.uk/landandproperty/park.aspx?ID=168&parkType=1(, then click contact) great help they we're, they told me to ring excel on 01142678008 ext 266. Now should we ring them or just start a appeal letter?

many thanks

jeanraffio

The usual applies (see below). But yes, contact the landowners and shop that you used and get them to cancel the ticket. A two pronged attack (shop & POPLA) is always the way to go:

A WALK THROUGH THE PROCESS

Firstly, you don't have to pay the charge, it is not a fine, it is not a penalty, it is a speculative invoice from a Private Parking Company that has no statutory authority. However, you will need to go through a few hoops to get rid of it.

The first thing you MUST do is to start to understand what all this stuff is about. The only way to do this is to spend a day or so reading this forum - the most recent threads, say from the past month. If you see the advice 'IGNORE' you MUST ignore it. Ignoring a Parking Charge Notice will bring you months of fun and games that I can assure you, you don't want to be dealing with.

In a nutshell this is the process you will need to follow.

1. Read recent threads.

2. If the parking incident was at a retail park/shop go back to the store the Parking Charge Notice relates to and see THE manager, complain about a genuine customer being harassed and ask that they cancel the ticket. Show him/her any receipts for the day in question. If they are unable to do this ask for the name and address of the MD/CEO, as you will now write to them (and DO it!).

3. If it was a general car parking facility you need to find out who the landowner is (Google search) and send off a letter of complaint to them.

4. If you have receipts for the day (or bank/credit card statements) proving purchases, send (redacted) copies of them to PPC with covering letter stating you were a customer on the day, and shopping at their principal's establishment was the only cause of any overstay.

5. If 2, 3 or 4 above don't work, then you're into the more formal stuff.

6. If it was a windscreen ticket, do not contact the PPC at this point, you must wait for the 'Notice to Keeper' (NtK) to arrive. This should be no sooner than 28 days after the incident and no later than 56 days after it. Theses dates are very important, and you must retain all tickets and letters you receive.

7. If it was an ANPR camera incident and the first correspondence you've received is the NtK, this needs to be received within 14 days of the incident; as above, dates very important, retain all paperwork.

8. Once you receive the NtK the process below will need to be followed.

9. Soft appeal to the PPC (you'll understand this when you start reading the threads).

10. Likely rejection, so in your soft appeal you ask that a POPLA code be given to you if your soft appeal is rejected.

11. Lots more reading about POPLA Appeals (read the 'sticky' at the top of the forum index 'POPLA Decision', especially the last couple of months' reports of victories - it will give you a good idea of which points win at POPLA).

12. Draft POPLA Appeal and let us see it for further advice before submission.

13. Send to POPLA.

14. Await POPLA (positive) result with PCN cancelled - we're running at 100% success rate on the forum. A POPLA decision is binding on the PPC, but (in the event of an unlikely loss), not binding on you.

---

Please confirm a couple of things (if they are not already contained in your opening post)

a. Was the incident, and do you live, in England or Wales?
b. Is the car a lease/hire or company vehicle (important as the process will be slightly different and you will need to act quickly)?
c. Are you under 18?

---

Now - final, but IMPORTANT points.

* Never say who might or might not have been the driver on the day - there is no obligation on you to do so (some PPCs will ask you to name the driver/motorist before they can deal with your appeal - DO NOT comply with their wishes). In any correspondence with the PPC, always refer to the driver in the third person, never say 'I didn't see the signs' or 'my wife didn't see the signs', you say 'the driver didn't see the signs'.

* Always be aware of any deadlines, PPCs impose them (but most of these are challengeable), but if they are reasonable do keep to them. The important one is the POPLA deadline - strictly 28 days from the date the rejection letter containing the POPLA verification code is sent to you by the PPC. Miss it and you miss the one golden opportunity you have to totally kill this charge. I cannot stress that enough.

Sorry this is a bit long, but it does more or less cover most bases.

noney82

jeanraffio wrote: »

The usual applies (see below). But yes, contact the landowners and shop that you used and get them to cancel the ticket. A two pronged attack (shop & POPLA) is always the way to go:

thank you for your reply, i have already spoken to the land owners, they weren't interested at all

jeanraffio

noney82 wrote: »

thank you for your reply, i have already spoken to the land owners, they weren't interested at all

I'd be going back to them again - of course they are going to try and fob you off, it's easier than actually doing ANYTHING to resolve it. Who did you speak to and what did they say?

noney82

jeanraffio wrote: »

I'd be going back to them again - of course they are going to try and fob you off, it's easier than actually doing ANYTHING to resolve it. Who did you speak to and what did they say?

i will email them this time. I rang and it must be a main switch board, i was put through to another woman, i asked to speak to someone in regards to a parking ticket received on their land. she said you need to ring excel its nothing to do with us. so i said back "well its your land and your allowing these people to operate on it" she said we cant help sorry.

Stroma

Go to the KFC head office on this, explain you were in their premises, you were advised on where to park by a member of their staff, attach a copy of your receipt. And ask them about the franchise owner of this store.

The one in March you can do little about, is there debt collector chasing you on that? The one this month, was it a ticket on the car or through the post?

Coupon-mad

Yep, please clarify if you mean you have had two separate PCNs? You need to send a challenge to the recent one, not stating nor implying who was driving.

And I would send a strong complaint to KFC's Head Office like Stroma says because you relied (both times!) on their staff telling you that you could park there when using KFC. There is a template complaint letter you can use/adapt in post #3 of the 'successful complaints about PPCs' sticky thread at the top of this forum.

Have you seen this thread too:

https://forums.moneysavingexpert.com/discussion/4488529

there's no outcome and the thread was hijacked halfway through, but the OP says:

'To clarify, the KFC parking bays do not say "free parking" either, but they are clearly defined as separate from the other white bays and state parking for restaurant customers only. The signs here allude to a maximum stay of 15 mins ... but again, no note to say you are advised to purchase a ticket if we are busy due to stealth cameras at the exit.'

noney82

thank you both for your replies. both pnc are from the same time and date apparently. 7 months later send a pnc giving 28 days to pay. sadly i paid cash in kfc(normally pay by card) so i have no recipt. I dont remember seeing the sign say 15 mins only, to my recollection it said something like "KFC customer parking only". I had a 5/7/10 year olds with me, i dont know of any kid that eats that quick.

maps.google.co.uk/?ll=53.415422,-2.149265&spn=0.003741,0.010568&t=m&z=17&layer=c&cbll=53.415476,-2.149144&panoid=ovVrvd9Sxd7FEkzw7-DpeQ&cbp=12,191.58,,3,2.84
you can see the signs on the wall and the red lines. There was no mention of 15 mins or getting a ticket but the girl in kfc.

On this website(britishparking.co.uk/Approved-Operators) excel says no to debt recovery what does that mean?

Stroma

I'm confused, can you explain please and answer yes or no

1) you have a ticket from March which you ignored?
2) You have a completely different ticket from October?

noney82

1) you have a ticket from March which you ignored? no
2) You have a completely different ticket from October? NO, it is a duplicate of the march contravention apparently but has a issue date of 24/10/2013. sorry for the confusion its hard to get your points across in text

Stroma

Okay so its one ticket, and I suppose there has been debt collector letters? And now the parking company Excel is writing to you directly? Have they sent you a letter before action/claim?