Undersize mattress

Chickabiddybex

watchdog23 wrote: »

You sound exactly like the customer service man i spoke to on the phone who refused to deal with the problem other than telling me that my problem was with the company i bought it from. If the mattress had arrived at 1.5mtr i would not be complaining as it would have settled out and be nearer the 5 feet i ordered, but it arrived approximatly 5cm shorter.

Sorry I misread what you put I thought it had come 4'11 not 4'9
I don't know how I managed that!

Markymark44

Yes! I ordered a king size mattress from Laura Ashley after Xmas. When it was delivered last week it measured exactly 145cm instead of 150cm. When I complained they asked me to send photos which I did. The photos clearly show that the widest part is 145cm which was acknowledged by customer services. I was told that they would source another mattress and discuss appropriate compensation when I was satisfied with it. Now they have told me that the measurements have not been taken from the widest part (!) and that any discrepancy in size is 'within their tolerances'! They are prepared to send me a £50 gift card or collect and refund. This is unacceptable, bearing in mind the aggravation and inconvenience they have caused. BTW they also delivered 2 hours late on the Saturday (6pm).
[FONT=&quot]If they are selling undersized mattresses which are advertised at 150cm, I do not feel that they should be allowed to do this.[/FONT]

tomtontom

markymark44 wrote: »

Yes! I ordered a king size mattress from Laura Ashley after Xmas. When it was delivered last week it measured exactly 145cm instead of 150cm. When I complained they asked me to send photos which I did. The photos clearly show that the widest part is 145cm which was acknowledged by customer services. I was told that they would source another mattress and discuss appropriate compensation when I was satisfied with it. Now they have told me that the measurements have not been taken from the widest part (!) and that any discrepancy in size is 'within their tolerances'! They are prepared to send me a £50 gift card or collect and refund. This is unacceptable, bearing in mind the aggravation and inconvenience they have caused. BTW they also delivered 2 hours late on the Saturday (6pm).
[FONT=&quot]If they are selling undersized mattresses which are advertised at 150cm, I do not feel that they should be allowed to do this.[/FONT]

What more do you want them to do?

Hintza

tomtontom wrote: »

What more do you want them to do?

Firing squad obviously!

Markymark44

So, let's get this right, you would happily accept a product not as described? Sure!

shaun_from_Africa

markymark44 wrote: »

So, let's get this right, you would happily accept a product not as described? Sure!

But you are not being forced to accept anything are you?

markymark44 wrote: »

They are prepared to send me a £50 gift card or collect and refund[FONT=&quot].[/FONT]

tomtontom

markymark44 wrote: »

So, let's get this right, you would happily accept a product not as described? Sure!

No, I'd return it for a full refund. As already asked, what more do you expect them to do?