flight compensation bmi baby

Caz3121

probably best searching on bmibaby on the BA thread

codydog

I have found the credit card statement which shows the amount paid to BMIbaby for the flights with a reference number. Will this suffice as evidence we flew with them?
It does not of course show the names of the people who flew?

richardw

It gives them a good starting point to search their bmi baby records, if the reference number is a booking ref.

Mark2spark

codydog wrote: »

I have found the credit card statement which shows the amount paid to BMIbaby for the flights with a reference number. Will this suffice as evidence we flew with them?
It does not of course show the names of the people who flew?

If it ever gets to court, the balance of probabilities that you was on the said flight, is now in your favour.
Point this out in your next correspondence with them.

codydog

Prior to me sending off the credit card statement showing proof of purchase of the flights i was in regular contact with Michelle Preece, customer services from BA via email. She was advising me on what i needed to supply etc and she would reply when i had further questions.
Since i sent the paperwork off in the post to them on 04/11/2013. i havent heard from them and i have emailed them 3 times all without reply.
Any advice on what i can do next please?

richardw

Allow them more working days to get round to your e mail.

codydog

I sent the original email with the booking ref to BA on the 04/11/13 - i have emailed since and they never reply.
I have spoke to customer relations and they keep saying its with the team who decide whether the delay is their fault.
However this has been going since mid November and they cannot give me a date when the matter will be resolved.
is there a timescale when this matter needs to be resolved or how can i speed up the process?

Vauban

codydog wrote: »

I sent the original email with the booking ref to BA on the 04/11/13 - i have emailed since and they never reply.
I have spoke to customer relations and they keep saying its with the team who decide whether the delay is their fault.
However this has been going since mid November and they cannot give me a date when the matter will be resolved.
is there a timescale when this matter needs to be resolved or how can i speed up the process?

They have as much time as you are prepared to give them. When you think you've given them enough, write a Letter Before Action giving a further 14 days notice. And on Day 15 start legal proceedings.

codydog

Hello

This is the response i had from BA, can anyone advise me if i can or should lodge an appeal please?:-

Dear Mr Thomas
Thank you for contacting us about your claim for compensation. I am very sorry that it has taken so long for a decision to be made about your flight and for the delay in replying to you.
I am afraid your claim for compensation has been refused because flight WW2736 on 2 September 2008 was delayed due to technical defects which become apparent immediately prior to departure and prevented the aircraft operating as scheduled. Under EU legislation, British Airways is not liable for a compensation payment in this situation.

During the final maintenance checks, we discovered a problem with the standby artificial horizon indicator. There are numerous parts that the airline may be required to replace within a specific timeframe. These parts are kept fully stocked and ready to fit. As this particular ‘part’ was not due to be replaced, this constitutes as extraordinary circumstances.
Unfortunately airline operations are subject to circumstances outside the airline's control. British Airways takes all reasonable measures to avoid delaying or cancelling a flight in such circumstances. Consideration is given to whether there are any operational options available before a decision to delay or cancel is made. We are sorry that the delay was necessary in this case.
Thank you for following this up with us. I do hope we have the chance to welcome you on board again soon.
Best regards
Michele Preece
EU Compensation Claims

David_e

codydog wrote: »

This is the response i had from BA, can anyone advise me if i can or should lodge an appeal please?:-

Is there some reason why you don't want to follow the advice given by Vauban (on 9th January) in the posting directly above your posting today? You thanked him for it so presumably you saw it.

PS When they say "Under EU legislation, British Airways is not liable for a compensation payment in this situation", that's a lie.