Help! Even the SKY engineer is baffled!!!

Yve17

Oops sorry didn't mean to post that twice!! Newbie alert!!

Yve17

I didn't try the HDMI lead again this morning, and when I think about it the SKY channels didn't work at first - it said something about a card error but I switched off and on at the wall and was fine (SCART)
Very puzzling!!

jem16

Yve17 wrote: »

I didn't try the HDMI lead again this morning, and when I think about it the SKY channels didn't work at first - it said something about a card error but I switched off and on at the wall and was fine (SCART)
Very puzzling!!

Sounds more like a box issue than anything to do with leads.

JimmyTheWig

Yve17 wrote: »

Oops sorry didn't mean to post that twice!! Newbie alert!!

I thought you were just replying to jem16 _and_ me...

Yve17

I wonder whether the new box is 'dodgy'.

Yve17

It told me I couldn't rely for 29 seconds so I assumed I had to re-post it!!! I'm learning!

jem16

Yve17 wrote: »

Oops sorry didn't mean to post that twice!! Newbie alert!!

I wouldn't worry about it. I've seen a lot of duplicate posts recently even from regular posters. I think MSE has a glitch.

Yve17 wrote: »

I wonder whether the new box is 'dodgy'.

Sounds like it to me. Was it a brand new box or a refurb?

penrhyn

I had a problem with a Sharp HD TV, in that case the HDMI connection would turn the TV's picture off.
The problem could be the CEC signal on pin 13, I got round the problem with the use of a thin strip of insulating tape over the offending pin, its a bit of a fiddle.
Or you may be able to turn off the function on your TV.
This could be a red herring in your case, maybe worth a try to extend the life of an old telly.

http://myhumax.org/forum/topic/hdmi-cec

System

Yve17 wrote: »

Hi Walcott, the TV is a Panasonic but not sure of model (I'm not currently at home (no internet yet!) and I think it's about 5 years old.

I don't think we had used the remote as we were engrossed in Emmerdale at the time!

I would have guessed it is a Panasonic and around that age!

I have never heard of this specific issue. Do you mean the Sky+ actually turns itself off or just that the TV stops showing the picture but the Sky+ is still on? If it is the latter then this is fairly common and could probably be fixed.

I doubt Sky will be able to help. I think this is probably an issue between your TV and Sky+ STB.

Yve17

Jem16, It's a new box, at least he took it out of the box infront of me but i didn't see if it was sealed!

Penrhyn, thank you, I'll look at my TV settings.

Walcott, there is a beep then the screen goes black with 'SKY+ HD loading please wait.......' then the box switches itself off and the light goes amber.