Hargreaves Lansdown - Terrible service

Tombola591

chucknorris wrote: »

Jesus man chill out, sh*t happens you know, some people on here don't seem to be coping very well with what is a minor problem. I couldn't log in either, so I'll probably wait until Monday, what's the rush it is only about £1k worth of shares.

I get what you're saying. It's not the end of the world for me. But I do think I wouldn't last long in business (and I'm currently setting-up as self-employed) if I told peed off customers to "chill out, man"! I realise a sole trader isn't the same as a large business but surely the same principle applies?

In the meantime, I think it is time for me to go and "chill out". Time for an early lunch.

chucknorris

Tombola591 wrote: »

I get what you're saying. It's not the end of the world for me. But I do think I wouldn't last long in business (and I'm currently setting-up as self-employed) if I told peed off customers to "chill out, man"! I realise a sole trader isn't the same as a large business but surely the same principle applies?

In the meantime, I think it is time for me to go and "chill out". Time for an early lunch.

But they aren't telling you to chill out (I did) they have apologised to their customers and are trying to resolve the problem.

Party_Animal

Another one who won't be using them again and I know it won't affect them, but I do trade regularly not just when there's a major launch.

Ms-Money-Penny

No luck here with HL either, appalling service. Even though they stated they were putting on extra desks to cope.

Party_Animal

Where's the apology? Can't see anything on their site. Shares are dropping now.

badbt

Can anyone advise how best to claim compensation? Is it just by writing to them, or will there be recourse to the FCA/Ombudsman etc.?

And are they to compensate only for the difference in selling price now vs when I wanted to sell (@8am), or also for my 4hrs of wasted time too?

I have sent them an email through their "Contact Us" Link asking them to sell my shares, and give me compensation. Suggest everyone else does the same too.

Tombola591

chucknorris wrote: »

But they aren't telling you to chill out (I did) they have apologised to their customers and are trying to resolve the problem.

Maybe I mis-interpreted your original post - if so, I apologise. But your posts are implying that it is acceptable for a company to take that sort of attitude - towards small and "once in a blue moon" customers.

Perhaps I did misunderstand your posts - I assume you are expressing the belief that HL themselves don't care about losing smaller customers (despite some of these customers being potential larger customers in the future).

I didn't come on here to get into an argument however. I'm fairly chilled myself but do think people who aren't have every right to be upset. What's a small amount of money to some is a large sum to others.

UsernameAlreadyExists

Party_Animal wrote: »

Where's the apology? Can't see anything on their site. Shares are dropping now.

Service message: The Royal Mail Share Offer has created unprecedented interest, we are extremely busy, and some clients are experiencing a delay when they try to log into their account. We are working hard to solve this and appreciate your patience whilst this is resolved. Please accept our apologies and if your query is urgent call our helpdesk. If you would like to buy or sell Royal Mail shares please call our dealing line on 0117 980 9802 and we will place your deal at online rates.

It's now on their front page

chucknorris

Tombola591 wrote: »

Maybe I mis-interpreted your original post - if so, I apologise. But your posts are implying that it is acceptable for a company to take that sort of attitude - towards small and "once in a blue moon" customers.

Perhaps I did misunderstand your posts - I assume you are expressing the belief that HL themselves don't care about losing smaller customers (despite some of these customers being potential larger customers in the future).

I didn't come on here to get into an argument however. I'm fairly chilled myself but do think people who aren't have every right to be upset. What's a small amount of money to some is a large sum to others.

Of course it isn't acceptable to be anything other than be apologetic, but what I am saying is that I understand sh*t happens and I wouldn't hold it against them.

But what I do hold against them is that they charge a holding fee on ftse trackers, which is why I don't normally use them.

kidmugsy

Tombola591 wrote: »

Shame because until now I've always been quite impressed with their service.

Me too; this is the first let-down we've experienced from them. Up till now I'd have said "I don't care if they charge a bit more than their competitors, their service is excellent". Now they have blemished it.