Scam Warning Issued by The Natural Skincare Company on Facebook

Zanzib

Just seen this message from them on Facebook...


The Natural Skincare Company
PLEASE READ IMPORTANT ANNOUNCEMENT: Beware an email scam whereby you click through onto a website offering you a 'free' trial of a product (skincare RVTL and keytones slimming pills). This is a scam, is not a free trial and it binds you into a subscription. You have to give your payment card details for the postage, and they then deduct a huge amount from your card a few days later! What is more, they are using our details and telephone number as their customer services. WE ARE NOTHING TO DO WITH THIS SCAM! I am happy to help anyone who has been a victim, but please could you PASS THIS ON to everyone you know!

bluebelleskye

I stupidly signed for the 2 free trials of both equinox and RVTL and paid 4.95 and 2.95, then I read the small print, which wasn't available until I bought the trials and realized it was a scam.I rang a no and an indian guy sent me 3 emails saying I had cancelled, but I got a pot of cream in the post this morning, which im sure they will bill me 99 pounds for. From what I've read, they ignore the cancellation and bill you with whatever they want. I've cancelled my debit visa card with Halifax but the bank say that the company can still take money out I'm on benefits and am going into hospital in dec 5th for a major huge operation and I don't want to worry about this stupid scam but I am really freaking out.. can anyone help please?

Daza

Proceed with a chargeback on your debit card - ask your bank to do this for you.... say to them it is an Unathorised Payment

bluebelleskye

thank you my bank has cancelled the card but says I will still be billed by the company.. I will ask them about chargeback.. many thanks.. this is causing me a lot of stress

Mummyof2boys

Hiya this type if scam has happened before. I can't remember which board it's on its either praise,vent or warnings. Or the consumer rights board. You might be able to find out what you can do they charge you.

Hope this helps

bluebelleskye

thank you.. I will have a look.

magster59

I and my friend have fallen for this scam, the word is fraud really. I did not see anything in their add which said I was signing up for further supplies. After my friend phoned me and said almost £200 had been taken from her account I went online only to find that on the 10/10 they took £95. and £89 under slightly different names, Skin Cure and Natural Skin. Postage was taken earlier on the 26/9 two lots one for £4.95 and another £2.99. Then not even a month later on the 28/10 they have taken another £99.95 and £95.95 respectively. Thats £400 taken which I was totally unaware of. All I have received is two serums and two small pots of cream which I did not ask for. To add insult to injury I would suspect that the cream is just cheap rubbish. Surely these people should not be able to dupe the public so easily. Between my friend and myself we have been done out of £600 in just over a month. Should I write to Watchdog about this. Any thoughts anyone ?

snakepilsen

No Fraud Involved

Terms & Conditions

If you do not cancel before the end of 14-day trial, we consider you as our valued member of home delivery program and charge the credit card on file the full price of $93.00.

Philly01788

In reply to 'Snakepilsen' (are you playing with names), this is certainly a scam. The terms of the company supplying RVTL cream (despatch has no company name only shipping address) I am not quite sure who, states clearly:
'£89.00 taken thirty days from order, if not cancelled in 14 day trial period and every 30 days until cancelled thereafter.'
My money was taken way before these dates and after I cancelled, having both emailed and managed to finally get someone on the phone. Fortunately I cancelled my credit card but there is no charge back by credit card company for money taken because you freely give card details to the company.
If it wasnt a scam the fact you are joining a membership programme and the full price would be advertised clearly on the main page with trial details.

(The creams main content seems to be purified water, )

snakepilsen

Philly01788 wrote: »

In reply to 'Snakepilsen' (are you playing with names), this is certainly a scam. The terms of the company supplying RVTL cream (despatch has no company name only shipping address) I am not quite sure who, states clearly:
'£89.00 taken thirty days from order, if not cancelled in 14 day trial period and every 30 days until cancelled thereafter.'
My money was taken way before these dates and after I cancelled, having both emailed and managed to finally get someone on the phone. Fortunately I cancelled my credit card but there is no charge back by credit card company for money taken because you freely give card details to the company.
If it wasnt a scam the fact you are joining a membership programme and the full price would be advertised clearly on the main page with trial details.

(The creams main content seems to be purified water, )

Not really sure where to start with your rather confused post but I'll give it a go.

1. In reply to 'Snakepilsen' (are you playing with names) No
2. this is certainly a scam Show me where I said it wasn't
3. The terms of the company states clearly:
'£89.00 taken thirty days from order, if not cancelled in 14 day trial period and every 30 days until cancelled thereafter.' You then go on to say
If it wasnt a scam the fact you are joining a membership programme and the full price would be advertised clearly on the main page with trial details.

4. My money was taken way before these dates and after I cancelled . Yet on this post https://forums.moneysavingexpert.com/discussion/comment/63770023#Comment_63770023
you claim "You try to cancel as soon as you see it on your statement"

5. In your own words
"you freely give card details to the company" a company whose name ,if googled,brings up page after page of Scambook and Ripoffreport posts .

6. So as I have already said there is no fraud involved , just another company taking advantage of the fact there is one born every minute .

7. (The creams main content seems to be purified water, ) As is the norm

lilias

You don't think that using another company's name and telephone number is fraudulent?