ROYAL MAIL Destroy package

custardy

Cliecost wrote: »

The complaint I wanted to make was over my parcel being battered to s**t.

When I went there to collect it the first time, it was fine.

When it eventually got redelivered it was falling apart. The damage happened at my local depot.

The complaints procedure was so ridiculous it made it extremely difficult to claim, and pointless.

well Im going to shock you here
when a package gets damaged,it has to happen somewhere
if it happened 'in transit' to the UK,it isnt done by naughty fairies

earthstorm

Cliecost wrote: »

I asked them if I could get it, they found the box, showed it to me but wouldn't let me take it, despite me having 3 forms of ID because I didn't have their piece of paper which only had my name on it and a tracking number (both of which I had with me, just not the paper)

Maybe the area manager etc.was in the building, so he needed to follow the book and have the red card to hand the parcel to you.

Cliecost

custardy wrote: »

well Im going to shock you here
when a package gets damaged,it has to happen somewhere
if it happened 'in transit' to the UK,it isnt done by naughty fairies

If I call city link and tell them that something was damaged, they may refund me the cost of delivery but certainly would offer me compensation without having to fill in a ridiculously long and complicated form.

If the damage happened in the depot, and it did, then I should have to fill in a form to claim compensation as if it happened on the way over from CH.

There is no getting away from this, no amount of defence for RM can save it, the company is a pile of s**t and that's all there is to it.

We should have more competition in post deliveries like how there is in parcel delivery.

Do away with RM, I say. They're had 497 years to get it right and are still the worst and most expensive postal force I have ever encountered.

Cliecost

earthstorm wrote: »

Maybe the area manager etc.was in the building, so he needed to follow the book and have the red card to hand the parcel to you.

It's still a stupid rule when you have full ID.

earthstorm

Cliecost wrote: »

It's still a stupid rule when you have full ID.

guess what

CityLink
Parcelforce
DHL
Yodel
Fedex.

in fact ALL couriers that leave a card if you are not in will have a number on the card to arrange redelivery or the depot the item will be returned too so you can go collect as long as you take the card and ID

so its not just RM that ask for the card.

Cliecost

earthstorm wrote: »

guess what

CityLink
Parcelforce
DHL
Yodel
Fedex.

in fact ALL couriers that leave a card if you are not in will have a number on the card to arrange redelivery or the depot the item will be returned too so you can go collect as long as you take the card and ID

so its not just RM that ask for the card.

All those, though, give good customer service and have an actual complaints procedure that doesn't infuriate you (except Parcelforce who are awful).

Me being pi55ed off with RM is a culmination of factors - the slip thing, not giving me the parcel, damaging the parcel, not delivering it when they said and a s**t complaints procedure.

If it was just the slip, I wouldn't have cared, as I didn't when she sent me away. It was what followed that pushed me to complain.

mazza111

Cliecost wrote: »

Detail such as...?

It had my name on it and a tracking number, both of which I had and more.

There is no way to get away from the Royal Mail being inept at their one role. They could clearly see it was me.

I honestly hope that when they go private, they go bust and be replaced by a business that can do the job right and have a decent complaints procedure.

Such as what I wrote in previous post, sorry but if you cba to read, I cba to type again

Cliecost

mazza111 wrote: »

Such as what I wrote in previous post, sorry but if you cba to read, I cba to type again

Yeah, what I meant by that was the slip had bug*er all detail on it. It had where to collect it, my name and a tracking number on it.

If you'd had bothered to read what I wrote in previous comments you'd have known that and not sounded so condescending in your reply.

I'd say most people don't like the postal service the way it is. Most people would prefer it if it was privatised so it'd focus on the customer rather than the ridiculous rules and the unions.

I came on here to do what this section of the forum is titled to do - Vent.

I received terrible service from RM. The kind of service that, if it had been any other privatised commercial business, would have apologised for being that inept, would have offered to reimburse me for the damaged goods and would have been at least polite about it.

But I didn't get that. I got treated like an child to begin with in a way I was willing accept as I'm sure RM, like other gov agencies, are full of stupid rules. I had my parcel destroyed by them, lackluster customer service and a brick wall when it comes to complaints.

They are a shameful organisation that needs to be reworked from the ground up.

Cliecost

mazza111 wrote: »

But not only for that reason.. All the different types or parcels maybe stored in different places in the office. I'll give you an example of the office I worked in, which needed all the information from the card.

Normal packets, in the main office (marked too big for letter box, sorted by surname)
Recorded Packets (back office sorted by delivery date)
Recorded letters (back office, slotted by delivery date)
Tracked packets (different part of back office sorted by delivery date)
Special deliveries (in back office in the safe)
Custom charges (in back office in another section)

You give me the red (or grey) card with the information on it, the chances are that I can put my hand on it within a minute.

Without the card, I don't have the info, so it takes longer, don't know which section to start looking in.

Personally, if the person had ID with address on it, I normally tried to find it for them, but it really was a PITA having to go through everything to find it. Especially if they didn't know which kind of parcel it was.

So take the red card, it saves you time

This is how it went.

I said I haven't got the card but I have 3 types of ID, she said she couldn't give it to me.

She asked what type of parcel is it, I said international. She asked where I live and I told her. She found it, held it up to me and asked if this was it, I said it was.

It had my name and my address on it. If she'd given it to me then, it wouldn't had been destroyed and I would have been infuriated with them.

If the name and address on the parcel she was holding in her hands was the same name and address that showed on my driving license and council tax bill, shouldn't that suffice???

Surely the slip is just there to help them find it, not as a means to ID who I am.

If she found it and I had ID, isn't that her job done? lol

earthstorm

Cliecost wrote: »

This is how it went.

I said I haven't got the card but I have 3 types of ID, she said she couldn't give it to me.

She asked what type of parcel is it, I said international. She asked where I live and I told her. She found it, held it up to me and asked if this was it, I said it was.

It had my name and my address on it. If she'd given it to me then, it wouldn't had been destroyed and I would have been infuriated with them.

If the name and address on the parcel she was holding in her hands was the same name and address that showed on my driving license and council tax bill, shouldn't that suffice???

Surely the slip is just there to help them find it, not as a means to ID who I am.

If she found it and I had ID, isn't that her job done? lol

normally yes, but just think as i stated earlier that if the area manager was in the building and spotted her giving you it but without the red card as per RM policy, this could lead to her being sacked for breaching RM policies, so do you think she would risk her job.