ROYAL MAIL Destroy package

earthstorm

mazza111 wrote: »

Seems like such a simple idea doesn't it. The red card has such a lot of detail on it to enable the parcel to be found so much quicker and easier.

well the red card is their to show that you are from the house the item was meant for or an appointed agent on behalf of the householder.

without the red card as far as the sorting office staff are aware you could be anyone and just seen the postman place a red card in a letterbox and trying to claim whatever could not be posted.

Shelldean

our last parcel was attempted delivery ( at a time when two people were home) we only knew delivery had been attempted the following day, as we looked online as we thought it should've arrived by that point.
I took the tracking number, my id and my DD id ( as the parcel was addressed to her) I was given the parcel w/o question.

mazza111

earthstorm wrote: »

well the red card is their to show that you are from the house the item was meant for or an appointed agent on behalf of the householder.

without the red card as far as the sorting office staff are aware you could be anyone and just seen the postman place a red card in a letterbox and trying to claim whatever could not be posted.

But not only for that reason.. All the different types or parcels maybe stored in different places in the office. I'll give you an example of the office I worked in, which needed all the information from the card.

Normal packets, in the main office (marked too big for letter box, sorted by surname)
Recorded Packets (back office sorted by delivery date)
Recorded letters (back office, slotted by delivery date)
Tracked packets (different part of back office sorted by delivery date)
Special deliveries (in back office in the safe)
Custom charges (in back office in another section)

You give me the red (or grey) card with the information on it, the chances are that I can put my hand on it within a minute.

Without the card, I don't have the info, so it takes longer, don't know which section to start looking in.

Personally, if the person had ID with address on it, I normally tried to find it for them, but it really was a PITA having to go through everything to find it. Especially if they didn't know which kind of parcel it was.

So take the red card, it saves you time

MamaMoo_2

On Monday I came home to find the postie had been during the school run.
Picked up my two letter and two small packets and went about my business. Half an hour later my neighbour knocks the door with a parcel for me.
Turns out, she'd gone outside as she thought she heard someone breaking into my house and caught the postie desperately trying to batter a king sized duvet set through my letter box.The package was about 5/6cm wider than my letter box, and when my neighbour handed it over all the packaging right down to the duvet itself had been sheared away by the letterbox.
I was quite gutted as it was a birthday present and it looked very scruffy with it's packaging all torn.
And the kicker? No red card.
The postie has no idea what my relationship with my neighbour is like, and willingly handed over my stuff without informing me. Luckily, my neighbour's fab, but had he done the same thing with the people the other side I doubt I'd have ever seen it again!

Cliecost

earthstorm wrote: »

well the red card is their to show that you are from the house the item was meant for or an appointed agent on behalf of the householder.

without the red card as far as the sorting office staff are aware you could be anyone and just seen the postman place a red card in a letterbox and trying to claim whatever could not be posted.

If only there were some way of showing who I am and where I live on some type of governmental ID...

artbaron wrote: »

Would it not be easier to take the red slip?

Did you not read anything that I have written?!

mazza111 wrote: »

Seems like such a simple idea doesn't it. The red card has such a lot of detail on it to enable the parcel to be found so much quicker and easier.

Detail such as...?

It had my name on it and a tracking number, both of which I had and more.

There is no way to get away from the Royal Mail being inept at their one role. They could clearly see it was me.

I honestly hope that when they go private, they go bust and be replaced by a business that can do the job right and have a decent complaints procedure.

custardy

Cliecost wrote: »

I honestly hope that when they go private, they go bust and be replaced by a business that can do the job right and have a decent complaints procedure.

Bit of a juxtaposition there,no?

Cliecost

Shelldean wrote: »

our last parcel was attempted delivery ( at a time when two people were home) we only knew delivery had been attempted the following day, as we looked online as we thought it should've arrived by that point.
I took the tracking number, my id and my DD id ( as the parcel was addressed to her) I was given the parcel w/o question.

I, once, collected a parcel with just the slip and no ID. That member of staff wasn't serving me. Instead I had the jobworth that towed the stupid company line.

mazza111 wrote: »

But not only for that reason.. All the different types or parcels maybe stored in different places in the office. I'll give you an example of the office I worked in, which needed all the information from the card.

Normal packets, in the main office (marked too big for letter box, sorted by surname)
Recorded Packets (back office sorted by delivery date)
Recorded letters (back office, slotted by delivery date)
Tracked packets (different part of back office sorted by delivery date)
Special deliveries (in back office in the safe)
Custom charges (in back office in another section)

You give me the red (or grey) card with the information on it, the chances are that I can put my hand on it within a minute.

Without the card, I don't have the info, so it takes longer, don't know which section to start looking in.

Personally, if the person had ID with address on it, I normally tried to find it for them, but it really was a PITA having to go through everything to find it. Especially if they didn't know which kind of parcel it was.

So take the red card, it saves you time

I don't think you've read my original comment because if you had you will have read that I lost my slip, went there with FULL ID, they showed me the parcel but refused to give it to me.

Also, the 'slip' had sod all info on it. Just my name and a tracking number, which I had with me.

MamaMoo wrote: »

On Monday I came home to find the postie had been during the school run.
Picked up my two letter and two small packets and went about my business. Half an hour later my neighbour knocks the door with a parcel for me.
Turns out, she'd gone outside as she thought she heard someone breaking into my house and caught the postie desperately trying to batter a king sized duvet set through my letter box.The package was about 5/6cm wider than my letter box, and when my neighbour handed it over all the packaging right down to the duvet itself had been sheared away by the letterbox.
I was quite gutted as it was a birthday present and it looked very scruffy with it's packaging all torn.
And the kicker? No red card.
The postie has no idea what my relationship with my neighbour is like, and willingly handed over my stuff without informing me. Luckily, my neighbour's fab, but had he done the same thing with the people the other side I doubt I'd have ever seen it again!

Typical worthless good-for-nothing Royal Mail, it wouldn't surprise me if he was planning on pi55ing on it after he jammed in in your post box. Worthless !!!!s.

Cliecost

custardy wrote: »

Bit of a juxtaposition there,no?

jux·ta·po·si·tion
noun
1.
an act or instance of placing close together or side by side, especially for comparison or contrast.

Ummmmm, what???

custardy

Cliecost wrote: »

Ummmmm, what???

Well if you do the job 'right',Why would you need a complaints procedure?

Cliecost

custardy wrote: »

Well if you do the job 'right',Why would you need a complaints procedure?

The complaint I wanted to make was over my parcel being battered to s**t.

When I went there to collect it the first time, it was fine.

When it eventually got redelivered it was falling apart. The damage happened at my local depot.

The complaints procedure was so ridiculous it made it extremely difficult to claim, and pointless.