ROYAL MAIL Destroy package

Cliecost

I honestly hate the Royal Mail and their complaints/claims procedure is awful!!!

earthstorm

Cliecost wrote: »

Then you were served by someone who isn't on a power trip or a jobsworth.

I have even gone to collect something and been served by our regular postman and no ID asked for, so i think its whoever serves you at sorting office

custardy

Cliecost wrote: »

Then you were served by someone who isn't on a power trip or a jobsworth.

or an office thats under the kosh
Try working in an office that houses the Delivery Sector manager
Would you risk your job not to ask?

custardy

Cliecost wrote: »

Right, I spoke to the woman behind the counter, I explained the situation to the person on their twitter account and I complained to their lackluster complaints department.

They all said "I'm sorry. It's the Royal Mail's policy that to collect a package you need the slip posted through the door. If you don't have it then we can only redeliver"

Who's right? You or the 3 other people who basically read from a script.

well Im going to say me
It is Royal mail policy as linked

http://www.royalmail.com/personal/help-and-support/Ive-received-a-Something-for-you-card

they arent going to say dont bother bringing the card
however the procedure of no red card is the previously listed ID backed up by proof of address

reason2

ive picked up too many parcels to count without my red slip.. i just take my bank card

the_lunatic_is_in_my_head

Your mistake was to leave without the parcel, I would have stood there blocking the window whilst the queue built up behind requesting my parcel until they handed it over.

pops5588

How can it be their policy that you have to have the redcard when half the time one is never left because they can't be faffed to fill it out?!

Cliecost

reason2 wrote: »

ive picked up too many parcels to count without my red slip.. i just take my bank card

There policy is that you have to have that stupid card or you can't collect anything. 3 member's of staff said it in 3 different places.

I think if you get staff who don't ask then they're using common sense. But like someone else said, if they are being watched then they're going to ask.

It's just one of the stupidest policies I've ever encountered.

artbaron

reason2 wrote: »

ive picked up too many parcels to count without my red slip.. i just take my bank card

Would it not be easier to take the red slip?

mazza111

artbaron wrote: »

Would it not be easier to take the red slip?

Seems like such a simple idea doesn't it. The red card has such a lot of detail on it to enable the parcel to be found so much quicker and easier.