We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
ROYAL MAIL Destroy package
Cliecost
Posts: 633 Forumite
Hi,
I had a package sent to me from Switzerland. It got here but I was out, I went to pick it up the next day but found, when I got there, that I lost the slip they want you to bring.
I asked them if I could get it, they found the box, showed it to me but wouldn't let me take it, despite me having 3 forms of ID because I didn't have their piece of paper which only had my name on it and a tracking number (both of which I had with me, just not the paper)
(I wasn't being a knob to her, I know that customer service is a thankless job as you deal with customer who are annoyed by your bosses rules but take it out on you)
Anyway, I accepted that they have really stupid rules and went away expecting it to be delivered the next day.
I stayed in all day the next day and nothing arrived. two days later it arrive...smashed to pieces, the box looked like it had been kicked the whole way to my house.
In side (rather stereotypically) were bars of chocolate, a CD with wedding photos on it and a large tub of hot chocolate mix.
The tub of mix had burst open, shedding most of its contents inside the box and over everything. I manager to save about half the mix (for those who care lol)
If I hadn't gone to try and collect the box I might of assumed that the box was damaged in transit between Switzerland and here, but the fact that it made it the whole way here perfectly fine and in the time it took to go from my sorting office to my house it got destroyed has reeeeeealllly annoyed me.
When I called/tweeted them they couldn't have cared less. They kept referring me a claim form and telling me the person who sent it would have to fill it out and provide proof of postage and purchase...
I know it's hard to avoid but, as and when I can, I will never use the Royal mail again. They (and Parcelforce) are proof that it is possible to focus on one service and still get it wrong.
Rant over!
I had a package sent to me from Switzerland. It got here but I was out, I went to pick it up the next day but found, when I got there, that I lost the slip they want you to bring.
I asked them if I could get it, they found the box, showed it to me but wouldn't let me take it, despite me having 3 forms of ID because I didn't have their piece of paper which only had my name on it and a tracking number (both of which I had with me, just not the paper)
(I wasn't being a knob to her, I know that customer service is a thankless job as you deal with customer who are annoyed by your bosses rules but take it out on you)
Anyway, I accepted that they have really stupid rules and went away expecting it to be delivered the next day.
I stayed in all day the next day and nothing arrived. two days later it arrive...smashed to pieces, the box looked like it had been kicked the whole way to my house.
In side (rather stereotypically) were bars of chocolate, a CD with wedding photos on it and a large tub of hot chocolate mix.
The tub of mix had burst open, shedding most of its contents inside the box and over everything. I manager to save about half the mix (for those who care lol)
If I hadn't gone to try and collect the box I might of assumed that the box was damaged in transit between Switzerland and here, but the fact that it made it the whole way here perfectly fine and in the time it took to go from my sorting office to my house it got destroyed has reeeeeealllly annoyed me.
When I called/tweeted them they couldn't have cared less. They kept referring me a claim form and telling me the person who sent it would have to fill it out and provide proof of postage and purchase...
I know it's hard to avoid but, as and when I can, I will never use the Royal mail again. They (and Parcelforce) are proof that it is possible to focus on one service and still get it wrong.
Rant over!
0
Comments
-
And if only you had brought proof of address........0
-
And if only you had brought proof of address........
I presume by "ID" that one of the three had their address on...Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
No personal touch anymore ie. Call the sorting office and speak to the manager who will speak to 'jimmy' who delivered it and get answers.
Fill in a claim form, send it to customer service miles away and get whatever recompense (if any) the company states.
No comeback on 'Jimmy' who used your parcel for a football game
hence his actions
how much more personal does it get? You spoke to a manager
How do you know there's no comeback?
How do you know it was Jimmy?0 -
In which case they wouldnt need the red card
Nope, I was told (by the woman at the sorting office, twitter, and call centre) without the 'red card' they can't do anything.
You could bring in driving license to show your face and address, your birth certificate to show you are who you say you are and you could bring in the deed to your property to show that you own it!
Without that bl00dy card, they won't hand it to you.0 -
Nope, I was told (by the woman at the sorting office, twitter, and call centre) without the 'red card' they can't do anything.
You could bring in driving license to show your face and address, your birth certificate to show you are who you say you are and you could bring in the deed to your property to show that you own it!
Without that bl00dy card, they won't hand it to you.
Well that is not RMs identification policy
No red card requires proof of ID & address(as per the package) for the recipient0 -
-
Well that is not RMs identification policy
No red card requires proof of ID & address(as per the package) for the recipient
Right, I spoke to the woman behind the counter, I explained the situation to the person on their twitter account and I complained to their lackluster complaints department.
They all said "I'm sorry. It's the Royal Mail's policy that to collect a package you need the slip posted through the door. If you don't have it then we can only redeliver"
Who's right? You or the 3 other people who basically read from a script.0 -
I have picked items up from our sorting office with just photo and address ID and no red card.
although http://www.royalmail.com/personal/help-and-support/Ive-received-a-Something-for-you-card
does stateYou will need to take your ‘Something for you’ card along with an original proof of identity when you collect your item. If someone else is collecting your item for you, they will also need the card and an original proof of identity in the same name as the name on the item we are holding. We will accept the following as proof of identity.- Cheque guarantee/credit/debit card.
- Bank/building society book.
- Valid passport.
- Cheque book.
- Driving licence.
- Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee).
- Under 18s (National Insurance Card, Medical Card or Savings Book).
0 -
earthstorm wrote: »I have picked items up from our sorting office with just photo and address ID and no red card.
although http://www.royalmail.com/personal/help-and-support/Ive-received-a-Something-for-you-card
does state
Then you were served by someone who isn't on a power trip or a jobsworth.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352K Banking & Borrowing
- 253.5K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245.1K Work, Benefits & Business
- 600.7K Mortgages, Homes & Bills
- 177.4K Life & Family
- 258.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards