Aldi dehumidier

Jaynne

lstar337 wrote: »

Trouble is, this is the second unit I have had that behaves this way. I find it hard to believe I have been unlucky enough to have two faulty units delivered, let alone with exactly the same fault.

Well it could be a faulty batch. Our dehumidifier (not from Aldi) has been filling up its tank in 6-7 hours on its lowest setting right now with all the damp weather so collecting a teaspoonful overnight doesn't seem right.

lstar337

cod3 wrote: »

Hi lstar337

I can confirm that mine runs continuously until the bucket is full/until desired humidity is achieved. Whichever comes first. Have it on now.

Thanks for confirming.

cod3 wrote: »

I am assuming that you have done all the troubleshooting checks - not siting it next to a radiator, your bucket is not out of whack etc.

Pretty sure. The unit is about 3m from the nearest radiator, and the bucket seems fine. I have removed/replaced the bucket several times with no effect, and I have checked the magnet. I'm sure it detects the bucket fine because it does start up each time, whereas if I leave the bucket out, it wont start at all. I'm sure it is all heat related, because I can hear a click before it shuts off. I just don't understand why it would overheat?

cod3 wrote: »

I think phoning or emailing Ecoair technical support is your only option.

I have contacted breathingspace.co.uk to see if they have a direct contact at EcoAir who has some technical knowledge. Most of the stuff on the EcoAir site is about sales.

cod3 wrote: »

Weird that you would get two duds :huh: Did the replacement unit still have two pieces of tape holding the bucket in place to suggest it was brand new and not a return?

I know right? Yeah, both units had the tape securing the bucket. I can usually spot if something isn't new, but these both looked immaculate!

lstar337

Jaynne wrote: »

Well it could be a faulty batch.

True, but cod3 and I ordered ours from the same place at the same time. I must be pretty unlucky to get 2 duds.:D

Jaynne wrote: »

Our dehumidifier (not from Aldi) has been filling up its tank in 6-7 hours on its lowest setting right now with all the damp weather so collecting a teaspoonful overnight doesn't seem right.

Sounds great! What model is it?

Mine is not from Aldi either, I couldn't get enough info on the Aldi one to make an informed decision about it. I always choose my purchases very carefully. Fat lot of good it did me this time though!:rotfl:

Jaynne

lstar337 wrote: »

Sounds great! What model is it?

Mine is not from Aldi either, I couldn't get enough info on the Aldi one to make an informed decision about it. I always choose my purchases very carefully. Fat lot of good it did me this time though!:rotfl:

Ours is a Meaco DD8L. It was £125 if I remember correctly and seems pretty good. When I don't have the drain hose connected it pulls water out the air very quickly even on its lowest setting and although it isn't inaudible its fairly quiet - about the volume of a fan heater on its lowest setting. I wouldn't want it in a bedroom but I could probably live with it in a living room noise wise.

Its done the job we need which is to solve our mould problems in one room and I'd be surprised if other dehumidifiers at the same price were much better.

cod3

This number is from the manual:

ECOAIR TECHNICAL SUPPORT
UK TEL: +44 208 459 2458
EMAIL: technical@ecoair.org

lstar337

I have contacted EcoAir through a direct number given to me.

TBH, it hasn't been very helpful. Apparently all their technical staff are off on a training exercise, and the guy I spoke to didn't seem to get most of what I was telling him.

They want me to go through the warranty process on their site and report the faults with both units. Once that is done, I should get a response within 48hours, and find out if I have to send it to them for investigation.

That is fine, but I am concerned about losing my ability to just return it for replacement or get my money back. I don't feel I should have to wait for the outcome of an investigation when the unit is less than a day old (to me).

This has already taken more of my time than I deem necessary.:(

cod3

Oh bums

That is fine, but I am concerned about losing my ability to just return it for replacement or get my money back. I don't feel I should have to wait for the outcome of an investigation when the unit is less than a day old (to me).

Do you think you could get away with returning it under the distance selling regulations? Does it look and feel unused? http://www.breathingspace.co.uk/terms-and-conditions

cod3

Although, if you have already spoken to them about the second machine, it is unlikely that they will believe it is unused. Perhaps you can appeal to Breathingspace's good nature and ask if they will collect it for a full refund. The sooner the better too. Tell them you bought it for medical reasons and the dud machines are causing you further distress. I don't think it is fair that you should have to wait for it to be examined by the manufacturer etc. Your mould wont wait

Definitely sounds like you have been very unlucky. Mine has been on since before 10 this morning and is collecting loads and has not switched off once.

lstar337

cod3 wrote: »

Although, if you have already spoken to them about the second machine, it is unlikely that they will believe it is unused. Perhaps you can appeal to Breathingspace's good nature and ask if they will collect it for a full refund. The sooner the better too. Tell them you bought it for medical reasons and the dud machines are causing you further distress. I don't think it is fair that you should have to wait for it to be examined by the manufacturer etc. Your mould wont wait .

I don't think I will have a problem with breathingspace, they have been great through all of this. I am still in conversation with them and they seem to be doing all they can to get my issue resolved. I believe they are talking to EcoAir direct about the issue now, I am just waiting for an email to let me know what is the next step forward.

cod3 wrote: »

Definitely sounds like you have been very unlucky. Mine has been on since before 10 this morning and is collecting loads and has not switched off once.

That's good to know. Thanks.

cod3

That sounds promising Be sure to let us know how you get on.