Orange bill is over £2000 for one month because of roaming... Help please!!

MikeWhite

balletshoes wrote: »

except that the OP left his data roaming on, so his smartphone apps were updating etc for at least 5 days while abroad.

BUT Orange are claiming 5 GIG in 5 days. Doesn't seem very likely, does it, for background updates? Unless, OP, you use 30 GIG a month?

Mike

Frozen_up_north

While it's too late to save the OP the hassle of sorting the bill, the lesson is a simple one:

1. When asking for international roaming to be enabled on a contract SIM, say you do not want data enabled, only voice and text. That avoids accidental data use.

2. In Spain you can buy a local Orange PAYG "Holiday" SIM for about €12 in many shopping centres and supermarkets (was available in Carrefour, Torrevieja, a couple of weeks ago). Using this SIM costs €0.01/min to phone UK land lines and €0.30 for "unlimited data" use for 1 day, which in practice amounts to 10MB at a reasonable speed followed by data throttling.
http://en.orange.es/mobile-service-plans/international-calls/sim-holidays/

3. There are lots of bars and some shopping centres with free WiFi, for example Habaneras in Torrevieja (very slow WiFi for browsing and no use for Skype, but good enough for e-mail though).

Bottom line is you do not have to use expensive roaming data while overseas and can still browse the web, exchange e-mails and use services such as Skype

anotheruser

Really though you could have just found some WiFi to send an email.
Lesson learned is a lesson gained.

D_M

Frozen_up_north wrote: »

While it's too late to save the OP the hassle of sorting the bill, the lesson is a simple one:

1. When asking for international roaming to be enabled on a contract SIM, say you do not want data enabled, only voice and text. That avoids accidental data use.

2. In Spain you can buy a local Orange PAYG "Holiday" SIM for about €12 in many shopping centres and supermarkets (was available in Carrefour, Torrevieja, a couple of weeks ago). Using this SIM costs €0.01/min to phone UK land lines and €0.30 for "unlimited data" use for 1 day, which in practice amounts to 10MB at a reasonable speed followed by data throttling.
http://en.orange.es/mobile-service-plans/international-calls/sim-holidays/

3. There are lots of bars and some shopping centres with free WiFi, for example Habaneras in Torrevieja (very slow WiFi for browsing and no use for Skype, but good enough for e-mail though).

Bottom line is you do not have to use expensive roaming data while overseas and can still browse the web, exchange e-mails and use services such as Skype

Spooky,was there a few weeks ago myself!! As mentioned many times,as soon as you get on the plane switch your data off.There's not many places abroad that doesn't have free wifi,even if it costs you the price of a pint or a coffee it's worth not raking up a roaming bill.

19lottie82

badly_dubbed wrote: »

nope pay monthly.

£1.99 for iirc 15mb...it may have been more...it was a while ago now

I'm with O2 and they offer that deal, but until recently I was with Orange and never noticed them offering it?

NiftyDigits

19lottie82 wrote: »

I'm with O2 and they offer that deal, but until recently I was with Orange and never noticed them offering it?

They didn't and don't. It's an O2 deal and it used to be 25MB. Now reduced to 15MB.

Blackbeard_of_Perranporth

I was going to interrupt for the hard of reading, until

elviswilson wrote: »

what a tool you are!!!

Alas, the words.
Door, Horse, Bolted, Stable, Keep, The
Could be considered, in any order.

Bobbybaggio

Have you been polite with Orange or have you had a go at them? If the latter then you'll get nowhere. Obviously a bill that high is a shock but you need to calmly call and explain why you think something went wrong. Ask if they can review everything to check there hasn't been an error. If there has been no error, ask if they can recalculate based on you having one of their data roaming add-ons. They may say no initially but if you ask (politely) to speak to a manager they may have the authority to make an exception for you.

Their staff are human so will try using whatever powers they have to help.

Good luck!