MSE News: BT reveals price rises - but you can escape the hikes

Quentin

The 10 days is mentioned in the email/letter.

Their ts +cs are on their website and do also mention the 10 days.

sergeant_cookie

Just read them. Paragraph 54

Beancounter

What is the best email address to send a complaint to the CEO's office?
Thanks.

sergeant_cookie

Transcript from BT online chat tonight:

Deepika Channesh: Hello. I'm Deepika Channesh. Thanks for that information, I'll check it and get back to you in a moment.
Deepika Channesh: Hello XXXXXX
Deepika Channesh: Good Evening
Me: Hi
Deepika Channesh: Can you please elaborate the query for me?
Me: yes. I received an email yesterday explaining that there is a price increase on my package and line rental
Deepika Channesh: Yes there is a price increase and the rental will be £15.99 and there will be increase of 6.5% on your broadband package
Me: ok. I called up this morning to cancel and was told that I would have to pay £118
Deepika Channesh: Let me check it for you give me a moment
Deepika Channesh: I am sorry as there is contract on the account you will be charged £82.13 for cancellation
Me: and why is this please?
Deepika Channesh: As there is contract on the account you will be charged to cancel
Me: right ok....well why does it say this in the terms and conditions 'If this change means you want to end your service, you can do that by telling us within ten days of receipt of this email without needing to pay a charge for ending your contract early.'
Deepika Channesh: I am sorry for that, Is that ok if I arrange the call back for you from the customer options team so that they will be able to assist you further on this?
Me: yes please
Me: on my mobile number
Deepika Channesh: May I know on which number we can call you back?
Me: yes, XXXXX XXXXXX
Deepika Channesh: Thank you, I will arrange the call back within 10 minutes.
Me: thats great

Beancounter

Good luck getting that callback, I was promised one last night after an online chat and I am still waiting!

steven_cardwell

Beancounter wrote: »

What is the best email address to send a complaint to the CEO's office?
Thanks.

Check your PM for CEO email address.

sergeant_cookie

Beancounter wrote: »

Good luck getting that callback, I was promised one last night after an online chat and I am still waiting!

I will give them half hour max then I am going to call them

sergeant_cookie

call received

Beancounter

sergeant_cookie wrote: »

call received

Lucky you, hope you are getting sorted out.:)

I'm not wasting any more time with them, going to email the address Steven kindly provided, hopefully get some joy there.

sergeant_cookie

Beancounter wrote: »

Lucky you, hope you are getting sorted out.:)

I'm not wasting any more time with them, going to email the address Steven kindly provided, hopefully get some joy there.

why, what are they saying to you?