My first ever Aldi shop - WOW!

maman

Doc_N wrote: »

They don't have the option to slow down. Checkout speed is heavily targeted in both Aldi and Lidl and they have to rattle the stuff through to avoid losing pay.

Halifax81 wrote: »

Mention something to the manager whenever your in next see what he suggests if anything

I know it's true about the speed at checkouts but I really have found the staff to be most obliging when you talk to them. sheeps, if I were you I'd talk to a member of staff in your local store or try to go at a really quiet time.

DCFC79

sheeps68 wrote: »

I get it but don't like it they cannot find some way of helping even if its just go slow. After all why should I be forced out of shopping there just because I have a disability.

Was just saying the checkout operators can't go slow as it will impact on the productivity of other staff in the store, trust me I've been there, you get pulled up if you haven't hit the target, can't be helped though as not every1 is as fast as the next person. Maybe ask to speak to the manager/asst manager/deputy which is the highest in that day, I also agree with going in on a quiet day.

Anyway I dont want to detract the thread from its original purpose so Ill leave it at that.

Jue_xx

paulineb wrote: »

I used to make my own from kits, from a site called the art of brewing, you get about 30 bottles for 30 quid on there.

I know there are cheaper kits out there, but I have been making my own for about 18 months now, and before I started I did a lot of research online. The Beaverdale kits always got really good reviews, so I started with those. Trouble is, they're so good and we like them so much that I'm scared to try any others now!

davidchatman

:beer::beer::beer::beer:

Doc_N

The word is obviously spreading fast:

Aldi added more than £1bn to its sales and attracted a million more shoppers to its stores in 2012, according to the discounter's latest full-year results.

The retailer revealed its turnover leapt 40.6% to £3.9bn in the year to 31 December 2012. Pre-tax profits soared 124% to £157.9m.
The results had been driven by an increase in both customer numbers and basket size, as well as the pull of its low prices, it said. It also opened 34 new stores in 2012.


http://www.thegrocer.co.uk/companies/discounters/aldi/aldis-sales-leap-as-a-million-more-customers-enter-its-stores/349989.article

compmad1

sheeps68 wrote: »

I get it but don't like it they cannot find some way of helping even if its just go slow. After all why should I be forced out of shopping there just because I have a disability.

In my Aldi a man who is blind is helped to do his shopping by an assistant. She goes round the shop with him and puts the food in a trolley, then puts it on the belt. The person on the till helps him to put it into bags. I have seen this several times. It's usually on a Wednesday soon after 8 in the morning. The shop is very quiet then.

paulineb_2

Jue_xx wrote: »

I know there are cheaper kits out there, but I have been making my own for about 18 months now, and before I started I did a lot of research online. The Beaverdale kits always got really good reviews, so I started with those. Trouble is, they're so good and we like them so much that I'm scared to try any others now!

Ive never had a dud wine from the art of brewing, always turned out fine.

maman

Doc_N wrote: »

The word is obviously spreading fast:

Aldi added more than £1bn to its sales and attracted a million more shoppers to its stores in 2012, according to the discounter's latest full-year results.

The retailer revealed its turnover leapt 40.6% to £3.9bn in the year to 31 December 2012. Pre-tax profits soared 124% to £157.9m.
The results had been driven by an increase in both customer numbers and basket size, as well as the pull of its low prices, it said. It also opened 34 new stores in 2012.


http://www.thegrocer.co.uk/companies/discounters/aldi/aldis-sales-leap-as-a-million-more-customers-enter-its-stores/349989.article[/QUOTE]

This doesn't surprise me one bit. My own 'basket' has increased hugely. I still go to Sainsbury's straight from Aldi but the number of things I buy there has gone down and down.

MysteryMe

Doc_N wrote: »

They don't have the option to slow down. Checkout speed is heavily targeted in both Aldi and Lidl and they have to rattle the stuff through to avoid losing pay.

I'm sure it's not your intention to post in a manner which is likely to put off disabled or other customers who may require assistance from shopping in Aldi but I am afraid that is exactly what your comments are likely to do. A number in that bracket are on fixed income some looking to shop as economically as possible.

It is wrong to state that the check out assistants do not have the option to slow down. This is a supermarket we are talking about not a correctional facility. All cashiers will have parameters to work to but to suggest those parameters mean every single transaction has to go through at the speed of light is wrong.

I'm in my local Aldi a couple of times a week as it's just down the road from me and I've seen on numerous occasions cashiers adjusting their speed, usually without the customer having to say anything.

I also mystery shop a wide range of supermarkets from posh high street to European owned. I am not allowed to give specifics for particular supermarkets but I know what service requirements are stipulated by those supermarkets. More than one states specifically that the operator has to adjust their speed and not allow items to pile up. If they do not adhere to that company policy they are marked down in that stores mystery shopping report. I'll let people make up their own mind what supermarkets I'm referring to.

Doc_N

MysteryMe wrote: »

I'm sure it's not your intention to post in a manner which is likely to put off disabled or other customers who may require assistance from shopping in Aldi but I am afraid that is exactly what your comments are likely to do. A number in that bracket are on fixed income some looking to shop as economically as possible.

It is wrong to state that the check out assistants do not have the option to slow down. This is a supermarket we are talking about not a correctional facility. All cashiers will have parameters to work to but to suggest those parameters mean every single transaction has to go through at the speed of light is wrong.

I'm in my local Aldi a couple of times a week as it's just down the road from me and I've seen on numerous occasions cashiers adjusting their speed, usually without the customer having to say anything.

I also mystery shop a wide range of supermarkets from posh high street to European owned. I am not allowed to give specifics for particular supermarkets but I know what service requirements are stipulated by those supermarkets. More than one states specifically that the operator has to adjust their speed and not allow items to pile up. If they do not adhere to that company policy they are marked down in that stores mystery shopping report. I'll let people make up their own mind what supermarkets I'm referring to.

I agree your sentiments entirely, and there may also be Disability Discrimination Act implications.

My experience has been rather less positive than yours, though, in that approaches to both the store manager and Aldi's head office in the UK on the speed adjustment point have proved totally fruitless.

They refuse to budge, on the grounds that it speeds up traffic through the tills.