Tesco freesat company Euro aerials will not install cable above gutter level

delboy_rodney

custardy wrote: »

riiiight
So the dish is installed up to gutter level
That is installed,not simply bolted to the wall
Your installation goes beyond this in requiring cable over the roof

bolting the dish to the wall is classed as a dish installation
yes the cable goes over the roof

custardy

delboy_rodney wrote: »

bolting the dish to the wall is classed as a dish installation
yes the cable goes over the roof

does it count as an installation?
is that official terminology or your take on it?
To me the T&Cs state they dont go beyond gutter level(AKA dont go on the roof) in any standard installation

delboy_rodney

custardy wrote: »

does it count as an installation?
is that official terminology or your take on it?
To me the T&Cs state they dont go beyond gutter level(AKA dont go on the roof) in any standard installation

yes I am pretty sure:
https://www.youtube.com/watch?v=pC8JPazn_8U

where is martin lewis? is he on here? I would like his opinion on this

custardy

delboy_rodney wrote: »

yes I am pretty sure:
https://www.youtube.com/watch?v=pC8JPazn_8U

where is martin lewis? is he on here? I would like his opinion on this

Sorry Im not really buying a You Tube video as official terminology
even if you did
read the description

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Uploaded on Sep 12, 2009

Installing a satellite dish begins by attaching the bracket to the outside of the house at the correct angle, securing the polar plate to the bracket and hooking up the proper cables and wires. Set up a satellite on the side of the house with helpful information from a certified satellite installer in this free video on satellite TV.

Expert: Bill Barney
Bio: Bill Barney has installed more than 3500 satellite dish systems. He and his wife Debbie have owned Community Dish in Pahrump, Nevada, since 2003.
Filmmaker: Lew Gitlin

So cables are part of the installation

DCFC79

delboy_rodney wrote: »

yes I am pretty sure:
https://www.youtube.com/watch?v=pC8JPazn_8U

where is martin lewis? is he on here? I would like his opinion on this

You could maybe tweet him, he might repsond to the tweet.

delboy_rodney

custardy wrote: »

Sorry Im not really buying a You Tube video as official terminology
even if you did
read the description
So cables are part of the installation

well I don't see where we will find "dish installation" as official terminology to mean dish and cable

delboy_rodney

custardy wrote: »

Sorry Im not really buying a You Tube video as official terminology
even if you did
read the description




So cables are part of the installation

why do I feel that you are not on my side here?

wealdroam

delboy_rodney wrote: »

where is martin lewis? is he on here? I would like his opinion on this

From the forum FAQs:

Martin receives thousands of emails a day so unfortunately he can’t reply to individual questions.

jacques_chirac

delboy_rodney wrote: »

yes but the cable and dish installation are two different things

You are being pedantic here. It is quite obvious that the dish installation includes the cabling, one cannot be done without the other. You will find that Sky apply the same rules, what you describe would be a non standard installation.

delboy_rodney wrote: »

why do I feel that you are not on my side here?

This forum is for consumer rights advice, not for taking sides. Not everyone is going to agree with you.

WTFH

"Standard installation by freesat approved specialists, including all necessary cables, clips and brackets and satellite dish."

From the product description.

So, to them, as to most people, "installation" is the complete package - mounting the dish on the wall, connecting up the cables and meaning that after installation the product is ready to use. If installation just meant mounting the dish, then who is supposed to fix the cables and connect it all up?

Sorry, you're trying to twist something to read what is clearly not written