Tesco shelf stacking error in free from section

scheming_gypsy

Human error.
Tesco's shelf stacker put them on the wrong shelf and your other half didn't double check before buying.

arbroath_lass

numee28 wrote: »

but im wanting to know what outcome and actions would you expect from Tesco regarding this error as it could have had serious implications on my health and anyone elses health who could have bought them.

I'd expect Tesco to move them somewhere more appropriate and you to check the packaging.

tom15387202

numee28 wrote: »

as far as i know subway do not do GF and like ive said i dont normally eat anything processed which i would class Subway to be, it was a situation which i found myself in, next time i will stick to nuts and fruit

Try McDonalds...

fed_up_and_stressed

tom15387202 wrote: »

Try McDonalds...

I don't think macdonalds can ever be mistaken for actual food lol !

earthstorm

May not have been the fault of shelf stacker as these days with 24 hr shopping a team member ( as they call them now) will scan the barcode on the shelves and this is feed to the storeroom team who will load up stock trollies, then a shelf stacker will take the trolly to the appropriate aisle and then just place whats in the trolly on the shelf

camlo

I bought jam donuts from Tesco and happily let my egg allergic 6 year old tuck in only for him to tell me they were full of custard..... the whole pack had been mislabelled. Store wasn't really interested when I phoned to tell them (so they could check and relabel) but I was given a £5 voucher as I goodwill gesture when I returned the packaging.

sulphate

Humphrey10 wrote: »

I would expect Tecso to apologise though, and a free pack of cookies wouldn't go amiss.

Agreed
Sorry this happened to you, I'm a coeliac and I'm always finding stray items in the free from sections :mad:

earthstorm

Yes customers are always just placing things where they want and never in the correct place.
As a retailer i have actually mentioned to some customers when they pick something up and after looking at it they just throw it down anywhere to please place it back where they got it from and they just look at you as if its your fault.

Money-Saving-King

earthstorm wrote: »

Yes customers are always just placing things where they want and never in the correct place.
As a retailer i have actually mentioned to some customers when they pick something up and after looking at it they just throw it down anywhere to please place it back where they got it from and they just look at you as if its your fault.

I would say this is by far the most likely thing that happened. Some people when they pick up something then change their mind don't put it back where it came from but just on the shelf where they've taken the new product they'd prefer, they just think it's someone else's problem to sort.

Numee28, if it's a product just dumped by a customer who's suddenly found another similar product they'd prefer and puts the original back in the gap where they've picked up the new product (most likely thing to have happened) seriously how is this Tescos fault?

Storck

Money-Saving-King wrote: »

I would say this is by far the most likely thing that happened. Some people when they pick up something then change their mind don't put it back where it came from but just on the shelf where they've taken the new product they'd prefer, they just think it's someone else's problem to sort.

Numee28, if it's a product just dumped by a customer who's suddenly found another similar product they'd prefer and puts the original back in the gap where they've picked up the new product (most likely thing to have happened) seriously how is this Tescos fault?

The OP said there was a number of the item there, not just one or two, and this was the following day so it is unlikely to have been a customer putting it there.

Things being filled into the free from section by accident happens all the time. The biscuits come on the same delivery cage as the normal biscuits and the cases look similar so easy mistake to make when rushing.