Successful complaints about private parking tickets - how to get them cancelled!

Coupon-mad

Yes but parking firms don't have to (yet) and will be racing to set up contracts with landowners that set in stone, 'old rules' contracts with PCNs of £100 with 40% discount, taking advantage of the fact that landowners believe every word some PPCs say when they start talking about 'increasing footfall' and and the 'rich data benefits' of ANPR. 

Landowners stop listening and think they have got an expert in, especially great as it's free...

Course it is, if you are happy to lose customers and upset taxi drivers, delivery drivers, residents, staff and patients/visitors at hospitals.

Hence why telling the RUH Parking Manager about the code will really help and possibly stop the PPCs making bids for this, trying to get away with it for five years or something.

olgadapolga

The RUH parking system is absolute rubbish. You can pay on arrival or when exiting (or by phone up until midnight of the day in question). The cameras are on the entry/exit road to the car park.

The parking machines don't calculate how long you've been there. You have to make a note of the time of arrival and either estimate how long you will be there (and possibly need to "top up" afterwards) or you have to work it out afterwards.

I was there on Monday and couldn't remember the exact time I arrived so had to guess at it, based on the last time I'd looked at the clock in the car. Maybe I should have taken a photo of the click when I arrived but I didn't think to. Anyway, when I came to pay, the default option was an hour and it took me quite a while to figure out how to increase the number of hours I needed to pay for. I worried all the way home that I'd paid enough until DH suggested checking on the Google Maps timeline thing (which I've taken a screenshot of, just in case!)

Very confusing and very easy to get it wrong. It still irks me that sick people have to pay to park at hospitals. I did try parking elsewhere but there's not a lot of available free parking around the RUH.

Evilwoodlouse

Coupon-mad said:

Yes but parking firms don't have to (yet) and will be racing to set up contracts with landowners that set in stone, 'old rules' contracts with PCNs of £100 with 40% discount, taking advantage of the fact that landowners believe every word some PPCs say when they start talking about 'increasing footfall' and and the 'rich data benefits' of ANPR. 

Landowners stop listening and think they have got an expert in, especially great as it's free...

Course it is, if you are happy to lose customers and upset taxi drivers, delivery drivers, residents, staff and patients/visitors at hospitals.

Hence why telling the RUH Parking Manager about the code will really help and possibly stop the PPCs making bids for this, trying to get away with it for five years or something.

Right - have emailed PALS to ask they ensure new legislation is factored into their current competition, and copied in the Bath MP for awareness. I've also copied in our MP and ask that he raises with the Department for Levelling down as suggested. Will be surprised if that gets anywhere given who the lead minister is, but nothing ventured, nothing gained. I will also write to Parking Eye & BPA as you've also suggested. Happy to come back and report progress. Should I do this on this thread or start one elsewhere in the forum to avoid cluttering this one up. Think it is a good story, and thoroughly enjoying causing some good mischief to keep these non-value adding extortion rackets occupied. Really admire the good work everyone is doing on here, and happy to be part of it.............

Evilwoodlouse

olgadapolga said:

The RUH parking system is absolute rubbish. You can pay on arrival or when exiting (or by phone up until midnight of the day in question). The cameras are on the entry/exit road to the car park.

The parking machines don't calculate how long you've been there. You have to make a note of the time of arrival and either estimate how long you will be there (and possibly need to "top up" afterwards) or you have to work it out afterwards.

I was there on Monday and couldn't remember the exact time I arrived so had to guess at it, based on the last time I'd looked at the clock in the car. Maybe I should have taken a photo of the click when I arrived but I didn't think to. Anyway, when I came to pay, the default option was an hour and it took me quite a while to figure out how to increase the number of hours I needed to pay for. I worried all the way home that I'd paid enough until DH suggested checking on the Google Maps timeline thing (which I've taken a screenshot of, just in case!)

Very confusing and very easy to get it wrong. It still irks me that sick people have to pay to park at hospitals. I did try parking elsewhere but there's not a lot of available free parking around the RUH.

yep - that just about sums it up. The pay machines ought to tell you what you should pay in my opinion, and that should be it. No penalisation if you move into another tariff band by a few minutes, and charge should be for time parked rather than time between going past two cameras at the entrance road to the hospital. It really is a rubbish system. Compounded by loads of signs all over the place, most of which are on poles and about 9 feet up in the air. A cynic might say it is a scheme deliberately designed to confuse and extort. I hate these companies with a passion and hope their shareholders and owners burn for all eternity on the end of Satan's trident.

Fruitcake

Evilwoodlouse said:

Coupon-mad said:

Yes but parking firms don't have to (yet) and will be racing to set up contracts with landowners that set in stone, 'old rules' contracts with PCNs of £100 with 40% discount, taking advantage of the fact that landowners believe every word some PPCs say when they start talking about 'increasing footfall' and and the 'rich data benefits' of ANPR. 

Landowners stop listening and think they have got an expert in, especially great as it's free...

Course it is, if you are happy to lose customers and upset taxi drivers, delivery drivers, residents, staff and patients/visitors at hospitals.

Hence why telling the RUH Parking Manager about the code will really help and possibly stop the PPCs making bids for this, trying to get away with it for five years or something.

Right - have emailed PALS to ask they ensure new legislation is factored into their current competition, and copied in the Bath MP for awareness. I've also copied in our MP and ask that he raises with the Department for Levelling down as suggested. Will be surprised if that gets anywhere given who the lead minister is, but nothing ventured, nothing gained. I will also write to Parking Eye & BPA as you've also suggested. Happy to come back and report progress. Should I do this on this thread or start one elsewhere in the forum to avoid cluttering this one up. Think it is a good story, and thoroughly enjoying causing some good mischief to keep these non-value adding extortion rackets occupied. Really admire the good work everyone is doing on here, and happy to be part of it.............

If the response is related to making complaints to landowners etcetera, then by all means post it here. If it is related to a specific parking event then you could add it an existing thread if you have one, or start a new one, or all three options if appropriate.

Le_Kirk

I've also copied in our MP and ask that he raises with the Department for Levelling down as suggested.

That made I larf!  It is of course the department for levelling up but I like your version!

Paul-G_3

Success story against G24.

My wife parked in a retail park car park managed by G24. She made a purchase in the retail park (Sports Direct - who actually own the car park) but forgot to scan her receipt due to her mother becoming unwell and needing to go home for her inhaler. As a result she left the car park after 16 minutes neglecting to scan the receipt at the machine which would've given her 2 hours free parking.

She received a Contractual PCN so we submitted the above defence, along with a copy of the receipt, which showed a time/date matching perfectly to the photos showing the car enter/exit the car park... and G24 rejected it on the grounds that we neglected to pay the parking cost we owed!

We spoke to the assistant manager at Sports Direct who was really helpful and promised to follow this up internally for us. We submitted the same defence through IAS (this time with a photo of the parking sign showing 2 free hours parking for SD customers) and also mentioned that we'd spoken to the assistant manager who was following it up, and... no contest form G24. The reason? Apparently 'fresh evidence provided'!

I know this seems like a straightforward case but it felt like G24 were prepared to push as far as they could to make us pay, and I wanted to share in case someone else found themselves in the same position. Either Sports Direct sorted it for us internally or G24 realised it wasn't going to get anywhere in court.

Umkomaas

Nice result. 

Mike Ashley wouldn't want scammers ruining his business, would he? 😮. Or perhaps more likely, G24 didn't have the intellectual wherewithal to argue their case against an IAS appeal. 

Whichever way, the best result has ensued, well done. 👍

SergeiK

Success against UKPC land owned by Royal London Asset Management in this case Futura Park Ipswich

My wife was issued a charge for an overstay of this retail park that only allows 2 hours and being a genuine customer.

It was a bit of a job to find out who dealt with the car park management in such a large company.

After a few emails a successful complaint to Michael Lawrence (michael.lawrence@rlam.com) saw the charge cancelled Michael was very helpful in getting it resolved, after UKPC had initially refused our appeal.

B789

Another success at the complaint to landowner stage (1). Appeal submitted at same time but response from Waitrose was very quick. Complaint submitted through their “contact us” Store Feedback link here: https://www.waitrose.com/ecom/help-information/customer-service/forms/store-feedback

Thread detailing the steps taken here: https://forums.moneysavingexpert.com/discussion/6357967/britannia-parking-non-pofa-compliance/p1